All FAQ
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04-02-20201,502
Q1: Can I configure the Away mode across days?
A: Yes. You can set the end time earlier than the start time, then the Away mode will take effect across days.
Q2：Will schedule and away mode still work when the Tapo device does not have internet access?
A: The schedule and away mode settings are saved on the device itself, so it will take effect when there is no internet.
Q3: What can I do if the schedule or away mode does not take effect at the correct time?
A: 1) Update the firmware of the Tapo device.
2) Reset the Tapo device as per UG/QIG, then configure it again.
Q4: What can I do if the schedule or away mode doesn’t work?
A: 1) Confirm that you are using the latest Tapo app and the Tapo device has the latest firmware, update the firmware of the Tapo device if needed.
2) Reset the Tapo device as per UG/QIG, then configure it again.
3) Use another phone to set up the schedule and away mode for a try.
Q5: What can I do if the schedule and away mode sometimes disappear?
A: Confirm that you are using the latest Tapo app and the Tapo device has the latest firmware, update the firmware of the Tapo device if needed.
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12-27-20191,278
Currently the Tapo P100 plug supports the following features:
- Remote Control: Turn your smart plug on or off from anywhere using the Tapo app.
- Timer: Set a countdown timer to automatically turn the smart plug on or off after a certain amount of time.
- Schedule: Schedule when to turn the smart plug on or off automatically at times.
- Away Mode: Set a period of time during which the smart plug will be randomly turned on and off to make it seem like someone is home.
- Device Sharing: Invite your family members to manage the smart plug together.
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The Tapo app will guide you step by step during the initial configuration, but you may not be able to get through all the steps due to some interference. This FAQ will tell you what to do if you have trouble getting through a certain step.
The phone is looking for the smart device via Bluetooth signal, if you are unable to get through this step, you will see the following error page.
Troubleshooting tips:
1. Move your phone closer to the smart plug, and disconnect other Bluetooth devices from your phone.
2. Turn off Bluetooth on your phone, then turn it back on and click on “TRY AGAIN”.
3. Force to close the Tapo app, and then open it again and try to go through the process again.
4. If the problem persists, restart the Tapo device.
If you are unable to find your home Wi-Fi network, please refer to the following suggestions.
Troubleshooting tips:
1. The signal strength of your home Wi-Fi network is a bit weak, move the smart device closer to your router for a try.
2. Ensure your home Wi-Fi network is a 2.4GHz Wi-Fi network, the Tapo device does not support a 5GHz Wi-Fi connection.
3. If it doesn’t display the Wi-Fi name of the router automatically, please click on “RECAN” at the upper right corner to refresh the Wi-Fi list.
4. If the router’s SSID is hidden, please choose “Other” to input SSID and password manually.
5. Reset the device as per QIG/UG and go through the process again.
If you are unable to get through this step, you will see the following error page.
Troubleshooting tips:
1. Ensure you have selected the correct home Wi-Fi network and have entered a correct wireless password. If the Wi-Fi network or password is incorrect, click on “Choose a Network” and select the Wi-Fi network again.
2. Make sure your smart device is within the Wi-Fi range of your router.
3. Turn your phone’s or tablet’s Bluetooth off and back on.
4. If the problem persists, try to reset the smart device as per UG/QIG, and then set it up again.
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12-27-20191,656
To factory reset the smart plug, press and hold the power button for at least 5 seconds until the LED blinks orange and green.
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12-27-20191,456
Tapo cameras are capable of not only monitoring video stream from the camera, but also monitoring sound collected by the built-in microphone on the cameras. You can turn on/off the sound feature like the monitor screen as below. But to increase or decrease the volume, you need to press the volume button on your phone.
Why is there noise?
Noise is a physical phenomenon and it’s actually inevitable. Basically, the IP cameras including other brands’ have background noise more or less. And those cameras which seem to generate less noise probably have worse sound collecting performance. Tapo cameras are designed with a sensible sound collector which might take some noise in your monitor. Even though it is inevitable at present, we are still trying our best to make improvement and searching for better solutions.
How to reduce the noise?
1. Please keep your mobile device away from the camera as much as possible. The Tapo camera is designed for remote access and monitoring via cloud service, local usage in close range may cause interference and noise between your mobile device and the camera.
2. Please reduce the output volume below 50% since a louder volume may enlarge noise decibel. The value between 40%-50% is suggested with not only good sound quality but also minimum noise decibel. As long keep focus on our cloud camera you will find our progress on new models.
Your understanding is highly appreciated!
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12-27-20191,464
On the Detection page, you can edit the Home and Away Mode for the cameras.
Current Settings: View the current detection settings of all your cameras and customize preferences for individual cameras.
Home & Away Mode: Preset the detection settings for when you are home or away and tap to activate the Home or Away Mode for all your cameras with a simple tap.
Note: The mode settings will overwrite the Current Settings.
Here we take Home Mode as an example.
1. On the Detection page, tap Home Mode.
2. Enable Motion Detection function and toggle on to turn on the Notifications function if needed.
3. Customize Camera Alerts settings. Choose Alert Type (Sound/Light) and Alert Sound (Alarm/Tone), and set Alert Schedule as needed.
4. Customize Activity Zones and the camera will only detect motion in custom zones. Entire view is covered by default.
5. Adjust Motion Sensitivity (Low/Normal/High) as needed. Increased sensitivity results in more recordings and notifications.
After complete presetting the Home or Away Mode, you can tap the icon on Detection Page to switch all of your cameras’ detection settings to the mode you want.
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12-27-20193,503
There are two methods to find the IP address of the camera. Here we take Tapo C200 as an example.
Method 1: Via Tapo app
1. On the home page, tap on your camera model card or tap Camera Preview > Manage to go to Live View page.
2. On the Live View page, tap the gear icon to enter the Camera Settings page.
3. Tap your camera model and then you can find the IP address of your camera.
Method 2: Via the web management page of your router
Here we take TP-Link router Archer C7 as an example.
1. Log in to the management page of your main router.
2. Go to Advanced > Network > DHCP Server and locate the DHCP Client List section to find the IP address of your camera.
Get to know more details of each function and configuration please go to Download Center to download the manual of your product.
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12-27-20192,690
Note: A microSD card is needed for 24-hour recording. Insert the microSD card and initiate it using the Tapo app.
Here we take Tapo C200 as an example.
1. On the home page, tap on your camera model card or tap Camera Preview > Manage to go to Live View page.
2. On the Live View page, tap the gear icon to enter the Camera Settings page.
3. Toggle on to enable the Local Recording function and set the Recording Schedule for Continuous Recording (24-hour Recording) as needed.
4. On the Live View page, tap Playback to view all recordings. Drag the timeline and you can view recordings whenever and wherever you are.
Get to know more details of each function and configuration please go to Download Center to download the manual of your product.
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12-27-20192,535
Tapo cameras support the function of Video Rotation. Here we take Tapo C200 as an example.
1. On the home page, tap on your camera model card or tap Camera Preview > Manage to go to Live View page.
2. On the Live View page, tap the gear icon to enter the Camera Settings page.
3. Toggle on or off the function of Video Rotation to rotate the image 180°.
Get to know more details of each function and configuration please go to Download Center to download the manual of your product.
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12-27-20193,605
1. Check the System light of your camera and make sure that it is solid green. Have a check on the DHCP client list of your router that whether you can see the camera. If you cannot see it, please directly go to step 3.
2. Connect your smart phone to the same Wi-Fi network as your camera does and check whether you can see it on Tapo app. If you can see it, that means the camera fails to connect to the cloud for unknown reasons and you cannot access it remotely.
In this case, we recommend to turn off the firewall of your router and then reset & re-configure the camera. If you still cannot see it, make sure that you have logged in with the correct account which you used to configure the camera. And then please go to step 3.
3. Please flip the monitor of the camera and find the Reset button. Then press and hold the Reset button for seconds till the camera says “reset successful”.
4. Check the DHCP Server of your router and make sure that it is enabled. And then re-configure your camera.
