If you've previously linked your TP-Link ID to third-party services such as Amazon Alexa or Google Home and wish to remove this integration, follow the steps outlined below. Unlinking your TP-Link ID will revoke access to these services to control your Tapo or Kasa devices. Please note that after unlinking, voice commands and automation associated with these services will no longer function until re-linked.
1. Open the “Amazon Alexa” app and select “Skills & Games” in the menu.
2. Select the button “Your Skills”.
3. Search “Tapo” / “Kasa” skill.
4. Select the button “Disable Skill” to disable the skill, which can unlink the Tapo/Kasa account from Alexa.
1. Open the “Google Home” APP and select Settings > Works with Google.
2. Find “Tapo” / “Kasa” on “Linked” service, tap and select Unlink account.
3. Confirm “UNLINK” to unlink Tapo/Kasa account from Google Home.
1. Open the “SmartThings” APP and select “Menu”.
2. Tap the Settings icon at the upper right.
3. Tap “Linked Services”, tap Tapo/Kasa, and select “Unlink” to unlink Tapo/Kasa account from SmartThings.
If you don’t have access to your third-party account, you can unlink the third-party service by changing the password of your TP-Link account.
1. Set a new password in Tapo/Kasa APP in Me > View Account > Change Password.
2. The Email address used for Tapo/Kasa account will receive an Email to tell you that the password has been changed.
3. Please select “unlink services” to unlink all the third-party accounts with your TP-Link ID.
![\"Screenshot](\"https://static.tp-link.com/upload/faq/image-20250512184545-1_20250512104545q.png\")
" } }, { "@type": "Question", "name": "What to do if my Tapo Robot Vacuum has messy/chaotic/abnormal cleaning paths", "acceptedAnswer": { "@type": "Answer", "text": "
Generally speaking, the Tapo robot vacuum adopts a regular and efficient Zigzag path to complete cleaning tasks. However, if your robot vacuum’s cleaning path is messy, chaotic, randomly curved, or exhibits circular anomalies, please refer to this article for improvement.
![\"Comparison](\"https://static.tp-link.com/upload/faq/image-20250428092147-1_20250428012148h.jpeg\")
1. There may be too many obstacles in the cleaning area, preventing the robot vacuum from cleaning smoothly. Please adjust the placement of furniture and other obstacles to allow the robot vacuum to pass through smoothly.
2. Certain special furniture, such as fan bases or U-shaped chair legs, may trap the robot vacuum, causing it to repeatedly circle around in an attempt to escape. If it often gets trapped in these areas, it is recommended to set up No-Go zones on the map by Feature 3 of How to optimize and edit Map of Tapo Robot Vacuum
3. Do not use the robot vacuum on wet floors to prevent wheel slippage, which may cause abnormal paths.
4. The robot vacuum navigates and cleans by emitting and receiving laser signals via its LiDAR sensor. Strong sunlight may interfere with the laser, affecting the navigation of the robot vacuum. In such cases, close the curtains or wait until the sunlight weakens before cleaning.
5. Highly reflective objects, such as floor mirrors or metallic surfaces, may also interfere with the proper functioning of the LiDAR sensor. If you have such objects, cover their bottom 30 cm portion with opaque materials.
1. Ensure the firmware is up-to-date to maintain optimal device performance. You can check the firmware by the path: Tapo App > Robot Vacuum > Settings > Firmware Update.
2. Check if there are foreign objects stuck in the main wheels or caster wheel and clean them. You can refer to these two FAQs for cleaning instructions:
1) How to clean the main wheels of my Robot Vacuum
2) How to clean the caster wheel of my Robot Vacuum
3. Check if the tires are contaminated with oil or chemical substances. Wipe them clean with a cloth.
4. If the robot vacuum has a mop attachment, remove it or wash the mop cloth and try again.
5. Check if the LiDAR sensor is blocked by dust or hair and clean it.
1) If your model is RV20 series or RV20 Max series and the LiDAR sensor is located at the front: Check if the sensor lens surface is dirty. If so, gently wipe it clean with a damp cloth, then dry it with a tissue.
![\"Location](\"https://static.tp-link.com/upload/faq/image-20250428092147-2_20250428012147z.png\")
2) If your model is RV30 series or RV30 Max series and the LiDAR sensor is located on the top: Check if there is hair or paper debris inside the sensor. If so, carefully remove it by hand or with a tool.
![\"Location](\"https://static.tp-link.com/upload/faq/image-20250428092147-3_20250428012147o.png\")
If you have already tried all of the above methods but the problem persists, please contact TP-Link Support for further assistance.
" } }, { "@type": "Question", "name": "Frequently asked questions about the \"Third-Party Compatibility\" feature", "acceptedAnswer": { "@type": "Answer", "text": "A1: The "Third-Party Compatibility" feature was designed to balance users' demand for third-party apps with the security of product use. By enabling this feature, you may continue to manage Tapo/Kasa devices using third-party apps like Home Assistant.
However, please keep in mind that this may reduce the security of your devices. When using third-party applications to manage Tapo/Kasa devices, you must enter your TP-Link account credentials, which can pose a risk as these apps have not undergone our stringent security review. This could potentially expose your devices and personal information to unauthorized access. Think of it as opening a secondary door in your home: while it may provide convenience, it also increases the risk of unwanted entry.
In a word, we strongly recommend using the official Tapo/Kasa app to manage your products, as it has undergone rigorous security testing to ensure the highest level of data and usage safety.
A2: You can enable Third-Party Compatibility on Tapo App > Me > Third-Party Services > Third-Party Compatibility page. The location of Me button may vary by app version. It is located either in the bottom right corner or top left corner of the Tapo app (For Kasa app: Tap Me > Tap Settings > Find Third-Party Compatibility).
However, to help you properly, before you decide to enable this feature, it is recommended that you carefully understand its purpose and impact.
The "Third-Party Compatibility" feature increases the potential for integrating Tapo/Kasa devices with third-party apps like Home Assistant. Enabling this option may allow for more compatibility with other apps, but it also means that some security vulnerabilities previously addressed may be reintroduced, increasing privacy and security risks.
Note:
(1) This feature is disabled by default to ensure security, and you can choose to enable it based on your personal desires.
(2) If you choose to activate this feature, it will be considered as acceptance of any associated risks.
(3) We have not officially advertised support for Home Assistant or other third-party apps, so enabling this feature does not guarantee that your devices will work seamlessly with them. If you still encounter issues after compatibility is enabled, we suggest visiting the corresponding third-party forums or official websites for further assistance.
![\"Tap](\"https://static.tp-link.com/upload/faq/bottom_right_third_party_services_20251028015610k.jpg\")
![\"Tap](\"https://static.tp-link.com/upload/faq/compatibility_20251028015622o.jpg\")
![\"Click](\"https://static.tp-link.com/upload/faq/me_20251028015638u.png\")
![\"Tap](\"https://static.tp-link.com/upload/faq/top_left_third_party_services_20251028015653p.jpg\")
![\"Tap](\"https://static.tp-link.com/upload/faq/compatibility_20251028015708w.jpg\")
Код сопряжения Matter — это уникальный код, необходимый для добавления устройства с сертификацией Matter на платформу умного дома, такую как Alexa, Google Home или Apple Home. Вам может потребоваться код настройки Matter при настройке нового устройства или добавлении существующего устройства на дополнительную платформу умного дома.
В этом руководстве описаны три способа его поиска: на корпусе устройства, на резервной наклейке внутри коробки с продуктом и с помощью приложения Tapo или Kasa.
Код настройки Matter напечатан на корпусе устройства. Точное расположение зависит от типа устройства:
Розетка: Код расположен на боковой панели корпуса устройства.
![\"A](\"https://static.tp-link.com/upload/faq/image-20260624145023-14_20260624065021q.png\")
Лампа: Код расположен посередине корпуса, чуть ниже световой сферы и выше цоколя лампы.
![\"A](\"https://static.tp-link.com/upload/faq/image-20260624145023-15_20260624065022x.png\")
Выключатель: Код расположен на боковой стороне корпуса рядом с кнопкой.
![\"A](\"https://static.tp-link.com/upload/faq/image-20260624145023-16_20260624065023b.png\")
Резервная наклейка с кодом Matter вложена внутрь коробки с продуктом на случай, если код на самом устройстве будет поврежден или станет нечитаемым.
Шаг 1: Сначала выполните первоначальную настройку ваших устройств с поддержкой Matter в приложении Tapo или Kasa.
Шаг 2: На главной странице приложения Tapo/Kasa выберите настроенное устройство Matter > Нажмите на значок шестеренки в правом верхнем углу, чтобы перейти в Настройки устройства > Нажмите Информация об устройстве > Нажмите Код настройки Matter. После этого отобразится электронный код настройки Matter. Рекомендуется сохранить его в галерею вашего телефона.
![\"A](\"https://static.tp-link.com/upload/faq/image-20260624145023-17_20260624065022f.png\")
Чтобы узнать больше о каждой функции и настройке, пожалуйста, посетите Центр загрузок, чтобы скачать руководство для вашего продукта.
" } }, { "@type": "Question", "name": "How to set up Time Stamp Format on Tapo Camera", "acceptedAnswer": { "@type": "Answer", "text": "Tapo cameras provide flexible Time Stamp Format options to customize the display to your preference. Here’s how to adjust the timestamp on your Tapo camera:
1. On the Home page, tap on your camera model card to go to the camera Live View page (or you can click on Cameras tab>tap Manage on your camera model to go to the Live View page).
![\"The](\"https://static.tp-link.com/upload/faq/image-20250319145112-9_20250319065112j.png\")
2. On the Live View page, tap the icon at the top right corner to enter the Device Setting page.
![\"The](\"https://static.tp-link.com/upload/faq/image-20250319145112-10_20250319065112m.png\")
3. Tap Video & Display, then select ON-screen Display Info:
![\"Tap](\"https://static.tp-link.com/upload/faq/9b0e2ad0-bc52-40b5-982f-0a957c6f59c0_20250319065320p.png\")
4. Enable the Display Time Stamp and tap on the Time Stamp. Then select one Date format and click the Save button at the top right corner.
![\"The](\"https://static.tp-link.com/upload/faq/68880a0b-66c5-4265-a7e0-b00c77fc8f6f_20250319065355y.png\")
A1: Tapo RV20 Max, Tapo RV20 Max Plus, Tapo RV30 Max, Tapo RV30 Max Plus, and Tapo RV50 Pro Omni currently support the Matter protocol. More models are planned to support Matter in the future. For the latest information, please check the firmware update notes and ensure that the firmware is up to date.
A2: Please refer to the table for current support status:
| Third-party Service | Support Status |
| Alexa | Yes |
| SmartThings | Yes |
| Apple Home | Yes |
| Google Home | No |
Note: Compatibility with third-party Matter-enabled platforms (such as Google Home) depends on ongoing updates from these platforms. Some have not yet implemented support for robot vacuum devices via Matter. We recommend checking their official documentation or contacting their support teams directly for the latest status on third-party platform support.
A3: First, you need to successfully add the robot vacuum to the Tapo App and make sure its firmware and the App are up to date. Then, go to Robot Vacuum > Settings > Device Information > Matter Setup Code, find and copy the digital code under the Matter QR code. Next, navigate to the Matter device setup entry in the third-party platform’s App. Paste the digital code there. Once completed, you will see the Tapo robot vacuum on the third-party app's homepage.
For more details, please refer to this FAQ article: How to set up Matter device with Alexa, Google, Apple or SmartThings.
A4: Since the SmartThings voice assistant does not currently support robot vacuum types, only Alexa's voice control commands are available for now. For details, please refer to the table below.
| Function | Voice Command |
| Mapping | Alexa, <robot vacuum name> mapping |
| Start Cleaning | Alexa, <robot vacuum name> cleaning |
| Pause Cleaning | Alexa, <robot vacuum name> standby |
| Recharge/Go Home | Alexa, <robot vacuum name> go home |
| Quiet Vacuum (dust only) | Alexa, <robot vacuum name> quiet vacuum |
| Standard Vacuum (dust only) | Alexa, <robot vacuum name> standard vacuum |
| Turbo Vacuum (dust only) | Alexa, <robot vacuum name> turbo vacuum |
| Max Vacuum (dust only) | Alexa, <robot vacuum name> max vacuum |
| Quiet Vacuum and Mop* | Alexa, <robot vacuum name> quiet vacuum and mop |
| Standard Vacuum and Mop* | Alexa, <robot vacuum name> standard vacuum and mop |
| Turbo Vacuum and Mop* | Alexa, <robot vacuum name> turbo vacuum and mop |
| Max Vacuum and Mop* | Alexa, <robot vacuum name> max vacuum and mop |
Note：“*” indicates that the water level is set to Moderate by default.
" } }, { "@type": "Question", "name": "What if the Disable Auto-Lock Schedule doesn't take effect?", "acceptedAnswer": { "@type": "Answer", "text": "It could be due to a mismatch between your device's and phone's time. You can try the following:
1. Make sure your phone has internet access.
2. Open the Tapo app and re-connect to your device to ensure successful time synchronization.
" } }, { "@type": "Question", "name": "Why do I fail to unlock the door via fingerprint or PIN code?", "acceptedAnswer": { "@type": "Answer", "text": "1. Make sure the PIN code is correct.
2. If you have set the PIN code's access time, ensure it is within the effective time.
3. If the problem persists, open the Tapo app and reconnect to your device to ensure successful time synchronization.
1. Make sure the finger you use has had its fingerprint registered.
2. If you have set the fingerprint access time, ensure it is within the effective time.
3. If the problem continues, open the Tapo app and reconnect to your device to ensure successful time synchronization.
4. If the problem persists, clean your finger and register the fingerprint again.
" } } ] }