Camera Theft
Kasa/ Tapo cameras cannot be tracked and located. The camera and the video stored on the SD card cannot be retrieved in the event of a theft. It is suggested to protect your property with proper, strategic camera placement.
Tips for Avoiding Camera Theft
When we install security cameras, the proper height is important. In general, the recommended mounting height is about 10 feet. This height is low enough to capture fine details but high enough to be out of the easy reach of thieves and vandals.
Use the Mounting Template and appropriate attachments to ensure a secure fit to surfaces.
Place your camera on a flat surface, or install it on a wall or ceiling with the provided mounting template and screws.
With the help of Motion Detection, security cameras record, and you will be notified instantly when it detects motion in its field of vision.
Arm a light or sound alarm when motion is detected, which helps scare off potential burglaries.
Kasa/ Tapo care is an optional feature that provides cloud storage services for customers in need.
Motion clips are immediately uploaded to a safe place online where they can’t be deleted or removed by other people. If a burglar wants to remove any trace of their visit, that will be impossible with cloud video storage.
If My Camera is Stolen, Can I Still Access My Footage?
There is no way to recover the videos on the SD card.
For detected activity videos/clippings:
If the cameras are on the Kasa Care/Tapo Care plan, you could access them from the Kasa/Tapo app - even if the camera is stolen.
" } }, { "@type": "Question", "name": "Часто задаваемые вопросы о Tapo Smart Light Strip", "acceptedAnswer": { "@type": "Answer", "text": "О1:
|
| Tapo L900 | Tapo L901 | Tapo L920 | Tapo L930 | KL400 | KL420 | KL430 | |
| Смена цвета | Д | Н | Д | Д | Д | Д | Д | |
| Цветовая температура | Н | Н | Н | Д | Н | Н | Д | |
| Разные цветовые зоны | Н | Н | Д | Д | Н | Д | Д | |
| Синхронизация со звуком | Д | Н | Д | Д | Н | Н | Н | |
| PU покрытие | Н | Н | Д | Д | Н | Д | Д | |
| Световые эффекты | Д | Н | Д | Д | Д | Д | Д |
О2: Все светодиодные ленты Tapo предназначены только для использования внутри помещений.
Хотя модели L920 и L930 имеют PU-покрытие, воздействие внешней среды сократит срок их службы и повредит контроллер и разъёмы из-за отсутствия влагозащиты.
О3: Tapo 5m L920 и L930 поддерживают 50 отдельных цветовых зон, поэтому минимальная длина составляет 10 см для каждой части, которая состоит из 3 светодиодов.
О4: Tapo L900-5 обеспечивает 400 люмен, Tapo L920-5 — 500 люмен, а Tapo L930-5 — 1000 люмен.
Примечание: Поскольку Tapo L900 и Tapo L920 не имеют белого светодиода для соответствующей сертификации, это значение приведено только для справки для этих двух моделей.
О5: CRI для L930 будет выше 80. Диапазон цветовой температуры для L930 составляет 2500–6500 К.
Поскольку L900 и L920 не имеют белых светодиодов, такого значения для сертификации не существует.
О6: Это нормальное явление для светодиодных лент.
После того как вы отрежете часть ленты, нагрузка на устройство станет ниже, чем до этого. Это означает, что в ленте стало меньше светодиодов. Таким образом, на каждый светодиод может приходиться немного больше тока, и светодиоды будут выглядеть ярче, чем раньше.
О7: На каждом метре расположено 30 маленьких светодиодов. Таким образом, если ваша лента — Tapo L900-5 или Tapo L920-5 длиной 5 метров, в ней будет 150 маленьких светодиодов (5×30=150).
О8:
О9: Отдельные модели светодиодных лент Tapo оснащены встроенным датчиком, который поддерживает как обнаружение движения, так и определение уровня освещённости.
Настройка: Ручная настройка датчика не требуется — вы можете использовать функцию \"Умное обнаружение\" сразу после настройки ленты, поскольку лента и датчик продаются как готовый комплект и предварительно сконфигурированы на заводе.
Поддерживаемые режимы:
Настройка параметров: Соответствующие настройки можно изменить в приложении Tapo по следующему пути: Smart Sensing > Правила включения > Когда.
![\"Скриншот](\"https://static.tp-link.com/upload/faq/image-20260528171736-46_20260528091737z.png\")
О1: В настоящее время групповое управление для функции синхронизации с музыкой не поддерживается. Однако в будущем планируется постепенное внедрение этой функциональности для улучшения пользовательского опыта.
О2: Приложение будет собирать звук в окружающей среде с помощью микрофона смартфона. Затем приложение преобразует звук в управляющий сигнал и управляет лентой для изменения светового эффекта.
О3: Это нормально. Лента будет воспроизводить регулярный цикл, когда функция \"Sync-to-Sound\" включена. После обнаружения любого звука она будет соответственно менять цвет и ритм.
Кстати, лента более чувствительна к громкой и ритмичной музыке.
О4: Нет. Функция \"Sync-to-Sound\" перестанет работать, когда приложение закрыто или находится в фоновом режиме, потому что смартфон остановит использование микрофона приложением, работающим в фоне. Таким образом, вам нужно держать приложение открытым при использовании синхронизации со звуком.
" } }, { "@type": "Question", "name": "Can Tapo/Kasa Doorbell work with my existing Chime?", "acceptedAnswer": { "@type": "Answer", "text": "After wiring your Tapo/Kasa Doorbell to the pre-existing doorbell system wiring, you may wonder if the doorbell could work the existing chime. We currently have three types of doorbells, with different doorbells having different use situations. This article will help you find the answer and explain why.
Note: Due to the difference in Chime usage protocols, Tapo and Kasa can only use the Chime corresponding to their respective brands, so please use the Chime included in the package.
Non-battery models, also known as wired models, will not work with your existing Chime; this type of doorbell can only be used with the wireless Chime that comes in the package. Simply plug wireless chime into the power outlet in the desired location in the home and pair the chime with your doorbell, so you can hear when someone comes to visit your home.
Why won't the Wired Doorbell work with existing Chime?
In regular doorbell wiring: When a visitor presses the doorbell button, it completes the electrical circuit that allows electricity to flow through the circuit and trigger the Chime. And there is no current through the Chime box until someone presses the button.
In wired doorbell wiring: Unlike a regular doorbell, a smart doorbell has a camera that must be powered on all the time and will need a constant flow of power in the circuit, which may keep triggering your original chime. The door installation requires putting a jumper wire to ‘short circuit ‘the old chime; this could ensure the old chime does not affect the doorbell and also avoid the situation of keeping triggering your old chime.
![\"Comparison](\"https://static.tp-link.com/upload/faq/image-20220428163326-1_20220428084102x.png\")
How does wireless Chime work?
For the Kasa wireless chime, the doorbell working with the wireless chime involves a radio signal (433 MHz). After pressing the Kasa doorbell, the chime wirelessly picks up the signal from the doorbell and starts to ring.
For the Tapo wireless chime, the wireless chime connects to the Wi-Fi network and can work both in the same network as the doorbell and in a different network with an Internet connection. After pressing the doorbell, the chime will receive the signal from the local network/cloud server to start to ring.
What are the advantages of Wireless Chime?
1. No Wiring required and adjustable Volume
2. Chime is equipped with a built-in speaker and features ringtones
Battery-only doorbells get power from batteries and cannot be hardwired into your existing doorbell circuitry, so they will not work with your Existing Chime. Therefore, use the Tapo Hub/Tapo Chime as your ringer. Refer to the following FAQ to learn how to do that.
How to add another chime for the Tapo Doorbell
Battery & Wired Models can be powered by both wired and batteries. Different operating modes have different situations of use.
Note: In any mode, you can use the Chime that comes in our package as a ringer.
1. The doorbell is powered by batteries only and is not connected to a circuit. Please refer to Case2.
2. Doorway wired into the circuit, there are two scenarios.
-If you wish to use an existing Chime under the same circuit, please do not hook up a jumper. In this case, the hardwiring will continuously charge the doorbell with a low current as the high current will make your Chime ring, and the doorbell is using battery power. In this case, you will not be able to use the continuous recording feature of the doorbell.
-If you don't use your existing Chime, please hook up a jumper cable. In this case, the hardwire provides enough power to the doorbell, so you can turn on the Always-on mode and the SD card continuous recording feature.
" } }, { "@type": "Question", "name": "How to install Tapo 1 Gang/2 Gang 1 Way Smart Light Switch", "acceptedAnswer": { "@type": "Answer", "text": "Follow instructions below to install your Tapo 1 Gang 1 Way Smart Light Switch (Tapo S210) or Tapo 2 Gang 1 Way Smart Light Switch (Tapo S220), and check some using tips.
1. Power Up Your Switch
1) Slide the lock to the OPEN position. Then hold both sides of the faceplate and pull it away from the back.
![\"Removing](\"https://static.tp-link.com/upload/faq/image_20250428061919f.png\")
2) Insert two 1.5 V AAA/LR03 batteries. Make sure the positive and negative terminals of the batteries face the correct direction.
Rated Voltage of the Switch: DC 2.4 V ~ 3.3 V
![\"Battery](\"https://static.tp-link.com/upload/faq/image_20220726035354s.png\")
2. Set Up Your Switch
1) Get the Tapo app from the App Store or Google Play.
![\"Tapo](\"https://static.tp-link.com/upload/faq/image_20220726035339f.png\")
2) Tap the + button in the app and select your model. Follow the instructions in the app to complete setup.
3. Wire Your Switch
1) Turn off the circuit breaker.
![\"Circuit](\"https://static.tp-link.com/upload/faq/image_20220726035322b.png\")
2) Find the hot / line wire connected to "C" or "L" of your old switch. Take a picture of the wires in case you want to go back to the old switch. For Tapo S210, the switch also works if you do not distinguish between Lin and Lout wires.
3) Disconnect the wires from the old switch.
4) Install your switch following the wiring diagram below. Make sure you turn off the circuit breaker first. The switch also works if you do not distinguish between Lin and Lout wires.
![\"Wiring](\"https://static.tp-link.com/upload/faq/image_20250428062034n.png\")
Note: If the old switch is connected with a Neutral wire, cover it with the provided wire nut.
![\"Covering](\"https://static.tp-link.com/upload/faq/image_20220726035248q.png\")
![\"Images](\"https://static.tp-link.com/upload/faq/image_20220726035230c.png\")
Q1: Do I need to cut off power when replacing batteries after installation?
A1: No need to cut off power. The switch has current protection. Your safety is secured.
Q2: When do I need to replace batteries?
A2: If the LED blinks 3 times when you press the switch, the batteries need replacing.
Q3: What types of batteries can I use?
A3: 1.5 V AAA/LR03 alkaline batteries are recommended.
Note: Too high voltage might damage the switch. Check the max output voltage with the manufacturers if you use other types of batteries.
" } }, { "@type": "Question", "name": "How to install Tapo 2 Gang 1 Way Smart Light Switch", "acceptedAnswer": { "@type": "Answer", "text": "Follow instructions below to install your Tapo 2 Gang 1 Way Smart Light Switch, and check some using tips.
1. Power Up Your Switch
1) Slide the lock to the OPEN position. Then hold both sides of the faceplate and pull it away from the back.
![](\"https://static.tp-link.com/upload/faq/image_20220726034830z.png\")
2) Insert two 1.5 V AAA/LR03 batteries. Make sure the positive and negative terminals of the batteries face the correct direction.
Rated Voltage of the Switch: DC 2.4 V ~ 3.3 V
![](\"https://static.tp-link.com/upload/faq/image_20220726034813a.png\")
2. Set Up Your Switch
1) Get the Tapo app from the App Store or Google Play.
![](\"https://static.tp-link.com/upload/faq/image_20220726034746n.png\")
2) Tap the + button in the app and select your model. Follow the instructions in the app to complete setup.
3. Wire Your Switch
1) Turn off the circuit breaker.
![](\"https://static.tp-link.com/upload/faq/image_20220726034730v.png\")
2) Find the hot / line wire connected to "C" or "L" of your old switch. Take a picture of the wires in case you want to go back to the old switch.
3) Disconnect the wires from the old switch.
4) Install your switch following the wiring diagram below. Make sure you turn off the circuit breaker first.
Lout1=Right Button; Lout2=Left Button
![](\"https://static.tp-link.com/upload/faq/image_20220726034711b.png\")
Note: If the old switch is connected with a Neutral wire, cover it with the provided wire nut.
![](\"https://static.tp-link.com/upload/faq/image_20220726034655y.png\")
![](\"https://static.tp-link.com/upload/faq/image_20220726034637p.png\")
Q1: Do I need to cut off power when replacing batteries after installation?
A1: No need to cut off power. The switch has current protection. Your safety is secured.
Q2: When do I need to replace batteries?
A2: If the LED blinks 3 times when you press the switch, the batteries need replacing.
Q3: What types of batteries can I use?
A3: 1.5 V AAA/LR03 alkaline batteries are recommended.
Note: Too high voltage might damage the switch. Check the max output voltage with the manufacturers if you use other types of batteries.
" } }, { "@type": "Question", "name": "How to waterproof Tapo wired outdoor security cameras", "acceptedAnswer": { "@type": "Answer", "text": "You may refer to the video first:
To prevent water ingress, install waterproof accessories and ensure all components are securely fitted with waterproof rings when installing Tapo Wired Outdoor Cameras.
![\"Waterproof](\"https://static.tp-link.com/upload/faq/image-20260204145134-18_20260204065132s.png\")
![\"Illustration](\"https://static.tp-link.com/upload/faq/image-20260204145134-19_20260204065132r.png\")
To get to know more details of each function and configuration please go to Download Center to download the manual of your product.
" } }, { "@type": "Question", "name": "Getting to know your Tapo Camera App", "acceptedAnswer": { "@type": "Answer", "text": "This article allows you to quickly and easily find where a certain function button/icon is located on the Tapo Camera App.
![](\"https://static.tp-link.com/upload/faq/image_20230928030456f.png\")
We can tap a device card in the Tapo App, and get more detailed information related to this device.
Here we take Tapo C320WS as an example. After tapping the camera card, we can see the live view page and many functions showing on the camera page.
![](\"https://static.tp-link.com/upload/faq/image_20230928030521h.png\")
Tap the gear icon to enter Device Settings page. There are many camera features on this page.
![](\"https://static.tp-link.com/upload/faq/image_20230928030537h.png\")
![](\"https://static.tp-link.com/upload/faq/image_20230928030551y.png\")
Adjust the sensitivity and customize the motion activity zones.
![](\"https://static.tp-link.com/upload/faq/image_20230928030604a.png\")
![](\"https://static.tp-link.com/upload/faq/image_20230928030608f.png\")
Receive instant notifications when person/vehicle is detected if you have allowed notifications. Adjust sensitivity for person/vehicle detection.
Note: AI Detection includes person, vehicle, pet, package detections etc., and varies from different cameras. Here we take Tapo C320WS as an example.
![](\"https://static.tp-link.com/upload/faq/image_20230928030623l.png\")
![](\"https://static.tp-link.com/upload/faq/image_20230928030629h.png\")
Set a boundary and receive a notification anytime a person or an object crosses it from either or both directions.
![](\"https://static.tp-link.com/upload/faq/image_20230928030656s.png\")
Set an activity zone and receive a notification when a person enters the zone.
![](\"https://static.tp-link.com/upload/faq/image_20230928030703n.png\")
Receive a notification when someone obstructs the camera.
![](\"https://static.tp-link.com/upload/faq/image_20230928030716h.png\")
Tapo Care is a paid service package launched by TP-Link for Tapo Camera video cloud storage.
![](\"https://static.tp-link.com/upload/faq/image_20230928030737k.png\")
Check the microSD card status, and enable/disable the loop recording function.
![](\"https://static.tp-link.com/upload/faq/image_20230928030747y.png\")
![](\"https://static.tp-link.com/upload/faq/image_20230928030753r.png\")
![](\"https://static.tp-link.com/upload/faq/image_20230928030800j.png\")
Change the night vision mode, and images will be black-and-white or colorful at night.
Note: Night mode varies from different cameras. Here we take Tapo C320WS as an example.
![](\"https://static.tp-link.com/upload/faq/image_20230928030821k.png\")
Change the video quality. Higher-quality video requires a faster internet connection.
Note: Video quality varies from different cameras. Here we take Tapo C320WS as an example.
![](\"https://static.tp-link.com/upload/faq/image_20230928030841v.png\")
Enable privacy zones and customize zones for privacy protection.
![](\"https://static.tp-link.com/upload/faq/image_20230928030902u.png\")
![](\"https://static.tp-link.com/upload/faq/image_20230928030907k.png\")
Customize information that overlays the camera’s footage.
![](\"https://static.tp-link.com/upload/faq/image_20230928030917k.png\")
Toggle on to display the live/speed tag on the screen for this camera.
![](\"https://static.tp-link.com/upload/faq/image_20230928030926q.png\")
![](\"https://static.tp-link.com/upload/faq/image_20230928030935e.png\")
Create an account for camera login via third-party portals.
![](\"https://static.tp-link.com/upload/faq/image_20230928030945i.png\")
![](\"https://static.tp-link.com/upload/faq/image_20230928030949q.png\")
Try to change the frequency if you notice flickering in your video.
![](\"https://static.tp-link.com/upload/faq/image_20230928030958a.png\")
Try compatible mode if there is a call problem or sound is too low.
![](\"https://static.tp-link.com/upload/faq/image_20230928031007n.png\")
Try compatible mode when the screen is green, gray, or flickering.
![](\"https://static.tp-link.com/upload/faq/image_20230928031018s.png\")
Enable this feature to save logs for troubleshooting problems with your camera.
![](\"https://static.tp-link.com/upload/faq/image_20230928031027n.png\")
![](\"https://static.tp-link.com/upload/faq/image_20230928031045h.png\")
Home Mode/Away Mode
Add cameras to apply home mode or away mode. If you disable Privacy Mode, you can turn on/off Detection, Alarm, and Notifications.
![](\"https://static.tp-link.com/upload/faq/image_20230928031059h.png\")
![](\"https://static.tp-link.com/upload/faq/image_20230928031112u.png\")
![](\"https://static.tp-link.com/upload/faq/image_20230928031122g.png\")
The location of Me button may vary by app version. It is located either in the bottom right corner or top left corner of the app.
![\"Tap](\"https://static.tp-link.com/upload/faq/Snipaste_2025-10-27_15-59-14_20251027075942k.jpg\")
![\"Click](\"https://static.tp-link.com/upload/faq/me_20251027075646g.png\")
![\"Me](\"https://static.tp-link.com/upload/faq/me_page_20251027082036j.jpg\")
This article provides step-by-step instructions for configuring widgets to control your Tapo devices.
Download the Tapo app by visiting the Google Play Store, App Store, or by scanning the QR code.
![\"Scan](\"https://static.tp-link.com/upload/faq/image-20251203155237-1_20251203075236n.png\")
Step 1. Touch and hold a widget or an empty area until the apps jiggle.
![\"A](\"https://static.tp-link.com/upload/faq/image-20251203155237-2_20251203075237x.jpeg\")
Step 2. Tap the edit button in the upper-left corner.
![\"A](\"https://static.tp-link.com/upload/faq/image-20251203155237-3_20251203075237x.jpeg\")
Step 3. Enter Tapo to search or scroll down to find the Tapo widget. Tap on it.
![\"A](\"https://static.tp-link.com/upload/faq/image-20251203155237-4_20251203075236v.jpeg\")
Step 4. Choose a widget size and tap Add Widget. You will see the Tapo widget on the home screen. Tap Done to complete.
![\"A](\"https://static.tp-link.com/upload/faq/image-20251203155237-5_20251203075237c.jpeg\")
Step 5. Long-press the widget card to edit, then select the devices you wish to include.
![\"A](\"https://static.tp-link.com/upload/faq/image-20251203155237-6_20251203075236k.jpeg\")
Step 1. Touch and hold the Tapo APP, or space on your home screen.
Step 2. Tap Widgets.
Step 3. Add the Tapo widget, touch and hold the widget you want to add.
Step 4. Drag and drop it onto a free space on your home screen.
![\"Contents](\"https://static.tp-link.com/upload/faq/image-20251203155237-7_20251203075237k.jpeg\")
Информация, связанная с бесплатным пробным периодом Tapo Care
Каждая камера Tapo имеет право на однократный бесплатный пробный период услуг Tapo Care. Бесплатный пробный период составляет 30 дней для каждой камеры с момента его активации в приложении Tapo. С бесплатным пробным периодом Tapo Care ваша камера получит 30-дневную историю видео в облаке и другие расширенные функции.
Если ваша камера никогда ранее не использовала бесплатный пробный период Tapo Care, вы можете активировать его в приложении Tapo, чтобы получить 30 дней обслуживания для неё.
В1：Будет ли списана плата в течение пробного периода?
Бесплатная услуга будет автоматически отменена по истечении срока действия, и плата с вас не взимается.
В2：Могу ли я оформить платную подписку во время пробного периода?
Да, вы можете оплатить платную подписку во время бесплатного пробного периода камеры. Оставшийся пробный период камеры будет сохранён и автоматически активируется после истечения срока платной подписки.
В3: Как активировать бесплатный пробный период для камеры Tapo
Выполните следующие шаги, чтобы активировать бесплатный пробный период камеры. Если у вас несколько камер, пробный период для каждой камеры нужно настраивать по отдельности, и срок действия пробного периода для каждой камеры рассчитывается независимо.
Если ваша камера соответствует требованиям для бесплатного пробного периода, вы увидите баннер на странице прямого просмотра с предложением 30-дневного бесплатного пробного периода. Вы можете нажать на него, чтобы просмотреть подробное описание услуги. Затем вы можете нажать «Начать 30-дневный бесплатный пробный период», чтобы активировать 30-дневный бесплатный пробный период для этой камеры.
![](\"https://static.tp-link.com/upload/faq/image-20230912153407-23_20230912073410j.jpeg\")
Кроме того, вы можете перейти в настройки камеры и активировать бесплатный пробный период
![](\"https://static.tp-link.com/upload/faq/image-20230912153407-24_20230912073408i.png\")
Вы можете видеть оставшиеся дни пробного периода на странице Прямой просмотр -> Tapo Care или в Настройках камеры -> Бесплатный пробный период Tapo Care.
![](\"https://static.tp-link.com/upload/faq/image-20230912153407-25_20230912073410l.jpeg\")
В4：Могу ли я отменить бесплатный пробный период?
Да, пользователи могут отменить пробный период в любое время в течение пробного периода. После отмены пробный период прекращается немедленно, и его нельзя возобновить.
Чтобы отменить бесплатный пробный период, перейдите в приложение Tapo -> Настройки камеры -> Бесплатный пробный период Tapo Care -> Отменить бесплатный пробный период.
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