Q: What's the energy usage and energy saving of Tapo smart bulb?

Energy Usage It refers to the instantaneous power consumed by the smart bulb. The update frequency depends on how often Tapo app gets the information from it. Usually a few seconds once. You can view and track the energy consumption anytime you want. Energy Saving The smart bulb reduces energy use without losing quality or brightness, while saving you money. Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 1

What should I do if I fail to configure the Tapo P110

Accepted Answer

Comming soom

Question 2

How can I view the video recordings of camera from the SD card on a computer?

Accepted Answer

Please plug the SD to your computer's SD card slot or an SD card adapter.

If you are using the SD card adapter, please insert it into a USB port on your computer.

For Windows:

Depending on the settings of your computer, a dialog box may appear. If a dialog box does not appear, open Windows File Explorer to locate and select the SD card on the left side of the window.

For MAC:

If you are using the SD card for the first time, your Mac will install the necessary driver software automatically. A device icon will appear on your Mac display. Double click the icon. You can also click “Finder” to open the Finder window and choose the icon for SD card under Devices. The contents will display in a separate window.

What if the recorded videos have no sound?

The recorded video uses G.711 as the standard for audio companding.

Some players do not support the codec such as the Windows Media Player, so the video can be played on Windows with no sound.

Please use a player that supports the G.711 codec such as the VLC on Windows. It can also be played properly on IOS.

For Android, please use the player that supports the G.711 codec as well.

What if the video recordings cannot be played?

The SD card will be divided into multiple MP4 files automatically once formatted on the Tapo app, and all of the folders will be named as xxxxxxxx_000000_tp00001.mp4, xxxxxxxx_000000_tp00002.mp4, and so on.

These MP4 files cannot be played or opened as there are no recordings in them. These files are reserved for the subsequent file to write. The actual video recordings will overwrite the files one by one.

Reserved files cannot be played:

Normally recorded videos (the prefix of the file will be replaced with the date and time):

Question 3

What should I do if I fail to configure the Tapo smart bulb?

Accepted Answer

The Tapo app will guide you step by step during the initial configuration, but you may not be able to get through all the steps due to some interference. This FAQ will tell you what to do if you have trouble getting through a certain step.

Case 1: When powering on the smart device

Install your smart bulb and turn on the light. Wait about five seconds. If the smart bulb doesn’t blink three times. Reset the bulb as per QIG/UG.

Case 2: Can’t find your smart device

The phone is looking for the smart device. If you are unable to get through this step, please refer to the following suggestions.

1. Move your phone closer to the smart device.

2. Force to close the Tapo app, and then open it again and try to go through the process again.

3. If the problem persists, restart the Tapo device.

Case 3: Can’t find your Wi-Fi network

If you are unable to find your home Wi-Fi network, please refer to the following suggestions.

1. The signal strength of your home Wi-Fi network is a bit weak, move the smart device closer to your router for a try.

2. Ensure your home Wi-Fi network is a 2.4GHz Wi-Fi network, the Tapo device does not support a 5GHz Wi-Fi connection.

3. If it doesn’t display the Wi-Fi name of the router automatically, please click on “RESCAN” at the upper right corner to refresh the Wi-Fi list.

4. If the router’s SSID is hidden, please choose “Other” to input SSID and password manually.

5. Reset the device as per QIG/UG and go through the process again.

Case 4: Unable to connect your smart device to the Wi-Fi network

If you are unable to get through this step, please refer to the following suggestions.

1. Ensure you have selected the correct home Wi-Fi network and have entered a correct wireless password. If the Wi-Fi network or password is incorrect, click on “Choose a Network” and select the Wi-Fi network again.

2. Make sure your smart device is within the Wi-Fi range of your router.

3. If the problem persists, try to reset the smart device as per UG/QIG, and then set it up again.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 4

What should I do if I fail to configure the Tapo Smart Plug?

Accepted Answer

The Tapo app will guide you step by step during the initial configuration, but you may not be able to get through all the steps due to some interference. This FAQ will tell you what to do if you have trouble getting through a certain step.

Case 1

The phone is looking for the smart device via Bluetooth signal, if you are unable to get through this step, you will see the following error page.

Troubleshooting tips:

1. Move your phone closer to the smart plug, and disconnect other Bluetooth devices from your phone.

2. Make sure the LED is blinking orange and green, if the LED is blinking green, press the power button three times; if not, press and hold on the power button for at least 5 seconds.

3. Turn off Bluetooth on your phone, then turn it back on and click on “TRY AGAIN”.

4.If you have manually paired this Tapo device via Bluetooth in your phone's or tablet's setting, unpair it.

4. Force to close the Tapo app, and then open it again and try to go through the process again.

5. If the problem persists, restart the Tapo device.

Case 2

If you are unable to find your home Wi-Fi network, please refer to the following suggestions.

Troubleshooting tips:

1. The signal strength of your home Wi-Fi network is a bit weak, move the smart device closer to your router for a try.

2. Ensure your home Wi-Fi network is a 2.4GHz Wi-Fi network, the Tapo device does not support a 5GHz Wi-Fi connection.

3. If it doesn’t display the Wi-Fi name of the router automatically, please click on “RECAN” at the upper right corner to refresh the Wi-Fi list.

4. If the router’s SSID is hidden, please choose “Other” to input SSID and password manually.

5. Reset the device as per QIG/UG and go through the process again.

Case 3

If you are unable to get through this step, you will see the following error page.

Troubleshooting tips:

1. Ensure you have selected the correct home Wi-Fi network and have entered the correct wireless password. If the Wi-Fi network or password is incorrect, click on “Choose a Network” and select the Wi-Fi network again.

2. Make sure your smart device is within the Wi-Fi range of your router.

3. Turn your phone’s or tablet’s Bluetooth off and back on.

4. If the problem persists, try to reset the smart device as per UG/QIG, and then set it up again.

Question 5

How to reset the Tapo smart bulb

Accepted Answer

There are two types of reset available: a soft reset which does not erase the current settings, and a factory reset that erases all of your custom settings and restore them to factory defaults.

· Soft reset (without losing the configuration settings)

1. Turn the light switch controlling the smart bulb to the on position first.

2. Switch it off and on 3 times, pausing for one second in between.

3. The smart bulb should blink 3 times.

· Factory reset (back to factory default settings)

1. Turn the light switch controlling the smart bulb to the on position first.

2. Switch it off and on 5 times, pausing for one second in between.

3. The smart bulb should blink 3 times.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 6

What should I do if I fail to configure the Tapo smart bulb?

Accepted Answer