Q: Frequently Asked Question About Energy Monitoring

Q: How is the Energy measured? A: There is a dedicated chip inside the devices to measure voltage, current and power. Q: What is the measurement error of the Energy Monitoring feature? A: It is around 3%-5%, which is allowed as it’s not a professional power measurement device. Q: What is the upper limit of the total power consumption that the HS110/HS300 can measure? A: The maximum power that can be measured is the maximum value that can be represented by a 32-bit integer. Note: The unit of this number is Wh (watt-hour). Q: When we open Energy, there is an option called Current Power. What does it mean? It refers to the instantaneous power consumed by the appliances connected to kasa plugs. The update frequency depends on how often kasa app gets the information from kasa plugs. Usually a few seconds once. Q: Does the power consumption value in Energy monitoring include the power consumed by HS110/HS300 itself? A: No. The power consumed by HS110/HS300 itself is within 2 watts. Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 1

What can I do if the Over Temperature Protection on my smart plug is triggered?

Accepted Answer

What’s OTP?

OTP is a new feature designed to protect the smart plug from malfunction or damage due to excessive internal component temperature. We added NTC (Negative Temperature Coefficient) thermistor in the design. When it detects abnormal temperature inside the plug, it can automatically cut off the power supply. Users will be unable to turn the smart plug back on until the temperature inside the plug has recovered to normal levels.

How to turn the smart plug back on again?

Generally, it’s recommended to unplug the appliances and the smart plug itself, wait for 10 minutes till the unit cools down, and then plug it back in. After the plug completes its power up cycle, it will be ready to use once more.

Why is the OTP always triggered? And what can I do?

1. Please ensure that your electric appliance doesn’t exceed the maximum working current of the smart plug.

2. The unit may not be seated properly or is partially loose. Please double check and ensure the smart plug is properly seated in the outlet.

3. The pins on the smart plug are rusty, or there are impurities adhere to the contact surface. Please use a dry and clean paper towel to wipe down the pins and contact surface.

If you have any other question please feel free to contact us for further help.

Question 2

Frequently Asked Question About Energy Monitoring

Accepted Answer

Q: How is the Energy measured?

A: There is a dedicated chip inside the devices to measure voltage, current and power.

Q: What is the measurement error of the Energy Monitoring feature?

A: It is around 3%-5%, which is allowed as it’s not a professional power measurement device.

Q: What is the upper limit of the total power consumption that the HS110/HS300 can measure?

A: The maximum power that can be measured is the maximum value that can be represented by a 32-bit integer.

Note: The unit of this number is Wh (watt-hour).

Q: When we open Energy, there is an option called Current Power. What does it mean?

hs110

It refers to the instantaneous power consumed by the appliances connected to kasa plugs. The update frequency depends on how often kasa app gets the information from kasa plugs. Usually a few seconds once.

Q: Does the power consumption value in Energy monitoring include the power consumed by HS110/HS300 itself?

A: No. The power consumed by HS110/HS300 itself is within 2 watts.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 3

Can I replace the fuses in my surge protector?

Accepted Answer

You cannot replace fuses in your surge protector. There are no user-serviceable parts inside the Kasa Smart Wi-Fi Power Strip. If your unit is not functioning as it should, contact our customer service.

Question 4

What is the purpose of the circuit breaker on the Kasa Smart Wi-Fi Power Strip?

Accepted Answer

The Kasa Smart Wi-Fi Power Strip’s built-in, resettable circuit breaks stops the flow of electricity when the circuit becomes overloaded. In other words, when the amount of electricity required to power electronics plugged into the power strip is more than the unit can handle, a circuit breaker prevents the power strip from overheating and causing a potential fire. If the circuit breaker trips, just turn off and unplug all connected devices. Take a look at the electrical rating of all the connected devices. 15 Amps is the maximum load or else the circuit breaker will continue to trip.

Question 5

What is clamping voltage or VPR (voltage protection rating) on a surge protector?

Accepted Answer

VPR is the maximum voltage allowed to pass through the surge protector during a spike. It’s the voltage level which causes the MOV to “clamp” down on the spike to prevent most of the surge from passing through to connected equipment. MOV’s convert the electrical charge into heat and absorb it so it won’t damage your equipment. When measuring the VPR of a surge protector, the lower the number usually means better protection.

Question 6

What is a power surge/spike and how can a surge protector help?

Accepted Answer

Surge protectors add another layer of protection to connected equipment. Most damage done by overvoltage “power events” can be caused by one of two things. Either shorter duration transients (spikes) or longer duration high-voltage transients (surges) entering electronic devices via power lines. Surges and spikes can reach up to 6000 Volts. Typical microchips found in a computer, telephone, TV, stereo and other electronic equipment are sensitive to voltage irregularities.

Question 7

Why do you need surge protection?

Accepted Answer

Surge protection is important because electricity isn’t a constant. Small surges/spikes could affect the performance and reliability or even destroy electronic equipment such as TVs, computers, microwave ovens, stereo systems, etc. Damage can occur over time with small surges or instantaneously from a major spike.

Question 8

Can a HS300 be plugged into a power strip, another surge protector or an uninterruptible power supply (UPS)?

Accepted Answer

No. The HS300 power strip must be directly plugged into a grounded outlet to work.

NOTE: UL Safety Standards, the National Electric Code and several other local codes prohibit power strips, surge protectors or UPS units to be daisy-chained. By doing so the user voids the Warranty and may also void any insurance coverage should there be an incident.

Question 9

How to use the Grouping feature in Kasa app

Accepted Answer

Feature Description

A group is a collection of devices that you can tap a single action to control all devices belonging to that group. It is accessible on the home screen just like any other device.

You can group together smart plugs, smart switches, and smart bulbs.

If you grouped together a bunch of smart bulbs, you will see the color picker and all of the other bulb-related features you would expect if controlling a single smart bulb. This will help reduce the number of unique screens needed to support the feature.

If you have a group of six smart bulbs and drag your finger around the color picker, all of the 'color' bulbs change color simultaneously and smoothly. Other bulbs that are non-color bulbs will remain unchanged.

Groups will exist in a new "GROUPS" category in the device list and they will appear like a basic device with a name, icon, and on/off switch.

How Can I Add a Group?

1. From the Home screen, tap on the “Add” icon in the top right corner. Then select "Group" from the bottom slider menu.

2. Name your group and set a location for it. Select the smart devices you want to add to the group and tap SAVE.

What kinds of Devices can I add to a group?

All Kasa smart bulbs:

LB100, LB110, LB120, LB130, LB200, LB230, KL100, KL110, KL120, KL130

All Kasa smart plugs& switches:

HS100, HS103, HS105, HS107, HS110, HS200, HS210, HS220, HS300

How Can I Delete a Group?

Two ways you can delete a group.

Method 1:

From the device list, long-press an individual group until the delete symbol appears on the right. Tap the delete symbol.

Method 2:

1. Tap the gear icon on the Status Page to enter the “Group Settings” page.

2. Tap “REMOVE GROUP” to remove your group.

What is the "orange triangle" sometimes see next to the group name?

This is a warning that 1 or more devices belonging to the group are “offline” or unreachable.

You can still tap on/off or use any of the lighting control and it will control the devices that are still online or reachable by the app.

How Many Groups Can I Add?

50 groups in total.

Question 10

How to use Widgets to control your Kasa devices and Kasa scenes on Android devices

Accepted Answer

*Note: 1. Please update your Kasa app to newest version first.

2. Your Android devices must support widgets feature.

3.There is slight difference on operation and interface based on different Android devices.

With widgets, you can conveniently control your Kasa devices and Kasa scenes from the Home screen on your Android devices. This guide will help you to set the widget feature of Kasa App.

Step 1: Touch and hold an empty area on the home screen to enter home screen editing mode. Tap on the ‘Widgets’ and you can see all of your widgets. Find ‘Kasa’ widget and tap it.

Step 2: There are several Kasa widgets including Kasa Cam, Kasa Device and Kasa scene. Touch and hold a widget and drag it to an empty area on the home screen. You can add widgets you want.

Check that there are enough empty spaces on the home screen for the widget. If there is not enough space, add an empty screen page or free up some space on the current home screen page

Kasa Device widgets: Tap on Kasa Device (3x1) or Kasa Device (4x1) widget, select a device and this widget will show on the home screen. With Kasa Device (3x1) widget, you can switch on/off Kasa devices. With Kasa Device (4x1) widget, you can adjust color/brightness. For Kasa Device (4x1) widget, only Kasa devices with adjustable color/brightness can be selected.

Kasa Scene widgets: Tap on Kasa Scene (1x1) widget, select a scene and this widget will show on the home screen. Kasa Scene (4x2) widget will automatically pull all scenes currently exist on user’s profile. The 4x2 can show as many as 50 scenes. A scroll bar will appear if it does not fit the widget window size.

How to create a new scene in KASA APP?

Kasa Cam widgets: Tap on Kasa Cam (4x3) widget, select a kasa camera and this widget will show on the home screen. With Kasa Cam widget, you can tap on ‘Go Live’ and easily go to Live Page. Meanwhile you can view the clip of activity detection.

When there are multiple activities in the account, an UP and Down arrow appears to the right of the clip window. User can choose which clip to view by pressing the up and down arrows.

The activity clip refreshes every 30 MINUTES. When user presses the up and down arrow, it also refreshes the activity clip history to grab latest clips from the server.

User can add multiple camera widget but only 1 camera per widget can be shown.

Adjust the size of widgets: Touch and hold a widget on the home screen until your Phone vibrates. A blue frame with dots will appear. Drag the dot to adjust the size.

Delete widgets: Touch and hold a widget on the home screen until your Phone vibrates. Drag the widget to Remove.

Move widgets: Touch and hold a widget on the home screen until your Phone vibrates. Drag the widget to any position on the screen.

Step 3: Go back to the home screen and enjoy the widget feature of Kasa App.

All FAQ