All FAQ

• What should I do if my Tapo smart devices (smart plug, smart lighting) keeps losing connection or going Offline?
  02-21-2020

  73,074
• What to do if firmware update of my Tapo smart devices (smart plug, smart camera, smart lighting) failed?
  02-21-2020

  43,351
• How to share your Tapo smart devices (smart plug, smart camera, smart lighting) with your families
  02-21-2020

  245,867
• How to unbind the account (TP-Link ID) with Tapo smart devices (smart plug, smart camera, smart bulb) in Tapo app
  02-21-2020

  60,399
• How to re-register the Tapo camera to another account (TP-Link ID)
  02-21-2020

  45,494
• What should I do if I cannot make Tapo smart devices (smart plug, smart camera, smart lighting) work with Alexa or Google Home
  10-30-2019

  60,722
• What if I fail to sign up or activate the TP-Link ID?
  01-17-2017

  65,711
• Why does TP-Link require my email address?
  01-17-2017

  83,675
• What is TP-Link ID and how to create a TP-Link ID?
  01-17-2017

  3,413,699
• How to update firmware of Kasa smart devices
  09-09-2016

  172,655