Question 1

How to replace the dust bag of my Robot Vacuum

Accepted Answer

For RV30 Plus/RV10 Plus/RV20 Plus/RV20 Mop Plus

Replace the dust bag when it is full.

How to replace

1. Open the top cover and pull up the handle of the dust bag to remove it.

2. Throw away the used dust bag.

3. Install a new dust bag and replace the cover.

For RV30 Max Plus/ RV20 Max Plus

Replace the dust bag when it is full.

How to replace

1. Open the top cover and pull up the handle of the dust bag to remove.

2. Throw away the used dust bag when it is full.

3. Install a new dust bag and put the cover back on.

Note: Put the cover back on each time you open it, especially before emptying.

Question 2

How to clean the side brush of my Robot Vacuum

Accepted Answer

For RV20/RV20 Plus/RV20 Mop/RV20 Mop Plus

Clean once a month and replace every 3-6 months.

1. Pull firmly to remove the side brushes and remove any entangled debris. Wipe with a damp cloth if needed.

2. Identify the colors on the side brushes and the slots of the robot vacuum (black-black; white-white.)

3. Re-install the new side brushes according to the colors and press them tightly to ensure they are installed in place.

For RV10 Lite/RV30C

Clean once a month and replace every 3-6 months.

1. Pull firmly to remove the side brush and remove any entangled debris. Wipe with a damp cloth if needed.

2. Re-install the side brush and press it tightly to ensure it is installed in place.

For RV30 Plus/RV30/RV10 Plus/RV10

Clean once a month and replace every 3-6 months.

1. Pull firmly to remove the side brush and remove any entangled debris. Wipe with a damp cloth if needed.

2. Re-install the side brush and press it tightly to ensure it is installed in place.

For RV30 Max Plus/RV30 Max/RV20 Max Plus/RV20 Max

Clean once a month and replace every 3-6 months.

1. Use a screwdriver to unscrew the side brush clockwise, remove debris, and wipe with a damp cloth if necessary.

2. Turn the new side brush anticlockwise to secure it tightly and ensure it's properly installed.

Question 3

How to clean the sensors of my Robot Vacuum

Accepted Answer

For RV20/RV20 Plus/RV20 Mop/RV20 Mop Plus

Wipe the sensors with a clean, dry cloth. Clean once a month.

For RV10 Lite

Wipe the sensors with a clean, dry cloth. Clean once a month.

For RV10 Plus

Wipe the sensors with a clean, dry cloth. Clean once a month.

For RV10

Wipe the sensors with a clean, dry cloth. Clean once a month.

For RV30 Plus

Wipe the sensors with a clean, dry cloth. Clean once a month.

For RV30

Wipe the sensors with a clean, dry cloth. Clean once a month.

For RV30C

Wipe the sensors with a clean, dry cloth. Clean once a month.

For RV30 Max Plus/RV30 Max

Wipe the LiDAR and sensors with a clean, dry cloth. Clean once a month.

Note: Using a wet cloth may cause damage.

For RV20 Max Plus/RV20 Max

Wipe the LiDAR and sensors with a clean, dry cloth.

Note: Using a wet cloth may cause damage.

Question 4

How to clean the mop cloth of my Robot Vacuum

Accepted Answer

For RV30 Plus/RV10 Plus/RV20 Mop Plus

Clean the mop cloth each time the cleaning is complete and replace it every 2-3 months.

1. Remove the mop cloth mount.

2. Empty the water tank.

3. Remove the washable mop cloth.

4. Clean the mop cloth.

5. Sun dry mop cloth and mop cloth mount.

For RV30/RV10/RV20 Mop

Clean the mop cloth each time the cleaning is complete and replace it every 2-3 months.

1. Remove the mop cloth mount.

2. Empty the water tank.

3. Remove the washable mop cloth.

4. Clean the mop cloth.

5. Sun dry mop cloth and mop cloth mount.

For RV30 Max Plus/RV30 Max/RV20 Max Plus/RV20 Max

Clean the mop cloth each time the cleaning is complete and replace it every 2-3 months.

1. Take out the dustbin and water tank.

2. Remove the mop cloth mount.

3. Remove the washable mop cloth.

4. Clean the mop cloth.

5. Sun dry mop cloth and mop cloth mount.

Question 5

How to clean the main brush of my Robot Vacuum

Accepted Answer

For RV20/RV20 Mop/RV20 Plus/RV20 Mop Plus

Clean every 2 weeks and replace every 6-12 months.

1. Turn the robot vacuum over, then unlatch and remove the main brush cover.

2. Remove the brush and its end cap.

3. Remove any hair or debris with the cleaning brush.

4. Re-install the cap and main brush. Press on the main brush cover to lock it in place.

For RV10 Lite/RV30C

Clean every 2 weeks and replace every 6-12 months.

1. Turn the robot vacuum over, then unlatch and remove the main brush cover.

2. Remove the brush and its end cap.

3. Remove any hair or debris with the cleaning brush.

4. Re-install the cap and main brush. Press on the main brush cover to lock it in place.

For RV30 Plus/RV30/RV10 Plus/RV10

Clean every 2 weeks and replace every 6-12 months.

1. Turn the robot vacuum over, then unlatch and remove the main brush cover.

image-20231103101854-21,20231103171855c

2. Remove the brush and its end cap.

image-20231103101854-22,20231103171855c

3. Remove any hair or debris with the cleaning brush.

image-20231103101854-23,20231103171855h

4. Re-install the cap and main brush. Press on the main brush cover to lock it in place.

image-20231103101854-24,20231103171855u

For RV30 Max Plus/RV30 Max/RV20 Max Plus/RV20 Max

Clean every 2 weeks and replace every 6-12 months.

1. Turn the robot vacuum over, then unlatch and remove the main brush cover.

Note: If you have installed the mopping attachment, uninstall it from the robot vacuum first.

2. Remove the brush and its end cap.

3. Remove any hair or debris with the cleaning brush.

4. Re-install the cap and main brush. Press on the main brush cover to lock it in place.

Question 6

How to clean the filter of my Robot Vacuum

Accepted Answer

For RV10 Lite/RV20/RV20 Plus/RV30C

Clean the filter once a week and replace it every 3-6 months. If there is too much dust in the filter, the cleaning efficiency and effect will be reduced.

1. Remove the dustbin and open the lid.

2. Remove the filter.

3. Clean the filter with a cleaning brush.

4. Wash the dustbin and filter.

Note: Do not wash with hot water or detergents.

5. Air-dry the dustbin and filter thoroughly, then install the filter in the previous orientation.

For RV30 Plus/RV10 Plus/RV20 Mop Plus

Clean the filter once a week and replace it every 3-6 months. If there is too much dust in the filter, the cleaning efficiency and effect will be reduced.

1. Remove the dustbin and open the lid.

2. Remove the filter.

3. Clean the filter with a cleaning brush.

4. Wash the dustbin and filter.

Note: Do not wash with hot water or detergents.

5. Air-dry the dustbin and filter thoroughly, then install the filter in the previous orientation.

For RV30/RV10/RV20 Mop

Clean the filter once a week and replace it every 3-6 months. If there is too much dust in the filter, the cleaning efficiency and effect will be reduced.

1. Remove the dustbin and open the lid.

2. Remove the filter.

3. Clean the filter with a cleaning brush.

4. Wash the dustbin and filter.

Note: Do not wash with hot water or detergents.

5. Air-dry the dustbin and filter thoroughly, then install the filter in the previous orientation.

For RV30 Max Plus/RV30 Max/RV20 Max Plus/RV20 Max

Clean the filter once a week and replace it every 3-6 months. If there is too much dust in the filter, the cleaning efficiency and effect will be reduced.

1. Remove the dustbin and open the lid.

2. Remove the filter.

3. Clean the filter with a cleaning brush.

4. Wash the dustbin and filter.

Note: Do not wash with hot water or detergents.

5. Air-dry the dustbin and filter thoroughly, then reinstall the filter as it was originally positioned.

Question 7

How to clean the dustbin of my Robot Vacuum

Accepted Answer

For RV20 Plus

Clean the dustbin each time the cleaning is complete. Too much dust in the dustbin will reduce the cleaning efficiency. When the dustbin is too full, the dust may fall on the floor while the robot vacuum is cleaning.

1. Remove the dustbin.

2. Open the dustbin door to empty the dustbin.

3. Place the dustbin back inside the robot vacuum.

For RV10 Lite/RV20/RV30C

Clean the dustbin each time the cleaning is complete. Too much dust in the dustbin will reduce the cleaning efficiency. When the dustbin is too full, the dust may fall on the floor while the robot vacuum is cleaning.

1. Remove the dustbin.

2. Open the dustbin door to empty the dustbin.

3. Place the dustbin back inside the robot vacuum.

For RV10 Plus/RV20 Mop Plus

Clean the dustbin each time the cleaning is complete. Too much dust in the dustbin will reduce the cleaning efficiency. When the dustbin is too full, the dust may fall on the floor while the robot vacuum is cleaning.

1. Remove the dustbin and water tank.

2. Open the dustbin door to empty the dustbin.

3. Place the dustbin back inside the robot vacuum.

For RV10/RV20 Mop

Clean the dustbin each time the cleaning is complete. Too much dust in the dustbin will reduce the cleaning efficiency. When the dustbin is too full, the dust may fall on the floor while the robot vacuum is cleaning.

1. Remove the dustbin and water tank.

2. Open the dustbin door to empty the dustbin.

3. Place the dustbin back inside the robot vacuum.

For RV30 Plus

Clean the dustbin each time the cleaning is complete. Too much dust in the dustbin will reduce the cleaning efficiency. When the dustbin is too full, the dust may fall on the floor while the robot vacuum is cleaning.

1. Remove the dustbin and water tank.

2. Open the dustbin door to empty the dustbin.

3. Place the dustbin back inside the robot vacuum.

For RV30

Clean the dustbin each time the cleaning is complete. Too much dust in the dustbin will reduce the cleaning efficiency. When the dustbin is too full, the dust may fall on the floor while the robot vacuum is cleaning.

1. Remove the dustbin and water tank.

2. Open the dustbin door to empty the dustbin.

For RV30 Max Plus/ RV20 Max Plus

Clean the dustbin each time the cleaning is complete. Too much dust in the dustbin will reduce the cleaning efficiency. When the dustbin is too full, the dust may fall on the floor while the robot vacuum is cleaning.

Option 1: Auto-Empty

It automatically empties the dustbin after cleaning.

You can also manually press the Dock button on the robot vacuum when docked or tap the Empty button in the Tapo app to suck up dust and debris in the dustbin to the dust bag.

Notes:

1. Remember to close the dock cover before emptying.

2. Auto empty will not start until the robot vacuum has cleaned for more than 30 minutes in total.

Option 2: Empty Manually

Remove and open the dustbin to empty the dustbin.

For RV30 Max/ RV20 Max

Clean the dustbin each time the cleaning is complete. Too much dust in the dustbin will reduce the cleaning efficiency. When the dustbin is too full, the dust may fall on the floor while the robot vacuum is cleaning.

1. Remove the dustbin.

2. Open the dustbin door to empty the dustbin.

3. Place the dustbin back inside the robot vacuum.

Question 8

How to clean the charging contacts of my Robot Vacuum

Accepted Answer

For RV20/RV20 Mop

Wipe the charging contacts with a clean, dry cloth. Clean once a month.

For RV10 Lite/RV30C

Wipe the charging contacts with a clean, dry cloth. Clean once a month.

For RV10 Plus/RV20 Plus/RV20 Mop Plus

Wipe the charging contacts with a clean, dry cloth. Clean once a month.

For RV10

Wipe the charging contacts with a clean, dry cloth. Clean once a month.

For RV30 Plus

Wipe the charging contacts with a clean, dry cloth. Clean once a month.

For RV30

Wipe the charging contacts with a clean, dry cloth. Clean once a month.

For RV30 Max Plus/RV20 Max Plus

Wipe the charging contacts with a clean, dry cloth. Clean once a month.

Note: Using a wet cloth may cause damage.

For RV30 Max

Wipe the charging contacts with a clean, dry cloth.

Note: Using a wet cloth may cause damage.

For RV20 Max

Wipe the charging contacts with a clean, dry cloth.

Note: Using a wet cloth may cause damage.

The picture displays charging contacts on the dock.

The picture displays Charging contacts on the robot vacuum.

Question 9

How to clean the caster wheel of my Robot Vacuum

Accepted Answer

For RV20/RV20 Plus/RV20 Mop/RV20 Mop Plus

Clean the caster wheel once a month.

1. Pull firmly to remove the caster wheel and remove hair or dirt.

2. Re-install the caster wheel and press it firmly in place.

For RV10 Lite/RV30C

Clean the caster wheel once a month.

1. Pull firmly to remove the caster wheel and remove hair or dirt.

2. Re-install the caster wheel and press it firmly in place.

For RV30 Plus/RV30/RV10 Plus/RV10

Clean the caster wheel once a month.

1. Pull firmly to remove the caster wheel and remove hair or dirt.

2. Re-install the caster wheel and press it firmly in place.

For RV30 Max Plus/RV30 Max/RV20 Max Plus/RV20 Max

Clean the caster wheel once a month.

1. Pull firmly to remove the caster wheel and remove hair or dirt.

2. Reinstall the caster wheel and press it firmly into place.

Question 10

How to clean the main wheels of my Robot Vacuum

Accepted Answer

For RV20/RV20 Plus/RV20 Mop/RV20 Mop Plus

Wipe the main wheels with a clean, dry cloth. Clean it once a month.

For RV10 Lite/RV30C

Wipe the main wheels with a clean, dry cloth. Clean it once a month.

For RV30 Plus/RV30/RV10 Plus/RV10

Wipe the main wheels with a clean, dry cloth. Clean it once a month.

For RV30 Max Plus/RV30 Max/RV20 Max Plus/RV20 Max

Wipe the main wheels with a clean, dry cloth. Clean it once a month.

All FAQ