Tapo/Kasa Devices are showing offline after changing or resetting the router.

DLW10, TC40, TC40GW, TC41, TC42, TC53, TC55, TC60, TC65, TC70, TC71, TC72, TC72P2, TC73, TC74, TC82, TC82 KIT, TC85, TC85 KIT, TCB82, TCW61, TD21, TD25, TDB21, TL13E, TL31, TL33, TL61-10, TL61-5, TL62-5, TL63-5, TP11, TP15, Tapo A100, Tapo A200, Tapo A201, Tapo C100, Tapo C101, Tapo C110, Tapo C110P2, Tapo C110P4, Tapo C111, Tapo C113, Tapo C120, Tapo C125, Tapo C200, Tapo C200C, Tapo C200P2, Tapo C201, Tapo C202, Tapo C206, Tapo C210, Tapo C210P2, Tapo C211, Tapo C212, Tapo C216, Tapo C21A, Tapo C220, Tapo C222, Tapo C225, Tapo C230, Tapo C246D, Tapo C260, Tapo C310, Tapo C310P2, Tapo C320WS, Tapo C325WB, Tapo C400, Tapo C400S2, Tapo C402, Tapo C402 KIT, Tapo C403, Tapo C403 KIT, Tapo C410, Tapo C410 KIT, Tapo C420, Tapo C420S1, Tapo C420S2, Tapo C420S4, Tapo C425, Tapo C425 KIT, Tapo C460, Tapo C460 KIT, Tapo C500, Tapo C501GW, Tapo C510W, Tapo C51A, Tapo C520WS, Tapo C52A, Tapo C530WS, Tapo C545D, Tapo C660 KIT, Tapo C675D KIT, Tapo C720, Tapo C840, Tapo D130, Tapo D210, Tapo D230S1, Tapo D235, Tapo DL100, Tapo DL110, Tapo H100, Tapo H110, Tapo H200, Tapo H500, Tapo L430C, Tapo L430P, Tapo L510B, Tapo L510E, Tapo L520E, Tapo L530B, Tapo L530BA, Tapo L530E, Tapo L530EA, Tapo L531E, Tapo L535B, Tapo L535E, Tapo L536E, Tapo L550, Tapo L610, Tapo L630, Tapo L730-6, Tapo L900-10, Tapo L900-20, Tapo L900-5, Tapo L920-10, Tapo L920-5, Tapo L930-10, Tapo L930-5, Tapo P100, Tapo P100M, Tapo P105, Tapo P110, Tapo P110M, Tapo P115, Tapo P115M, Tapo P125, Tapo P125M, Tapo P135 KIT, Tapo P210M, Tapo P300, Tapo P304M, Tapo P306, Tapo P316M, Tapo P400M, Tapo P430M, Tapo RV10, Tapo RV10 Lite, Tapo RV10 Plus, Tapo RV20, Tapo RV20 Max, Tapo RV20 Max Plus, Tapo RV20 Mop, Tapo RV20 Mop Plus, Tapo RV20 Plus, Tapo RV30, Tapo RV30 Max, Tapo RV30 Max Plus, Tapo RV30 Plus, Tapo RV30C, Tapo RV30C Mop, Tapo RV30C Plus, Tapo RV50 Pro Omni, Tapo RVA100, Tapo RVA101, Tapo RVA102, Tapo RVA103, Tapo RVA104, Tapo RVA105, Tapo RVA200, Tapo RVA202, Tapo RVA300, Tapo RVA301, Tapo RVA400, Tapo RVA410, Tapo RVA411, Tapo RVA500, Tapo S112, Tapo S200B, Tapo S200D, Tapo S210, Tapo S220, Tapo S500, Tapo S500D, Tapo S505, Tapo S505D, Tapo S515, Tapo S515D KIT, Tapo T100, Tapo T110, Tapo T30 KIT, Tapo T300, Tapo T31 KIT, Tapo T310, Tapo T315

12-15-2023 91,991

Gli aggiornamenti recenti potrebbero aver esteso l'accesso alle funzionalità discusse in questa FAQ. Visita la pagina di supporto del prodotto, seleziona la versione hardware corretta del dispositivo e controllae la scheda tecnica o la sezione firmware per gli ultimi miglioramenti aggiunti al prodotto. Nota che la disponibilità del prodotto varia a seconda della regione e alcuni modelli potrebbero non essere disponibili nella tua regione.

*Note: All Tapo/Kasa devices require and only work with the Tapo/Kasa for Mobile App

If you can't get smart devices online to the network after changed the ISP/ router, or the router is reset, you may try the following guides:

Currently, there is no setting on Tapo/Kasa APP allowing us to switch to a different wireless network directly, but you can achieve this goal using the following two methods instead:

1. Apply the same wireless settings (including the wireless network name, wireless encryption, and password) on your new router as on the old one. Then the device should be able to connect to the new router automatically.

2. If you can’t change the wireless settings, you can also reset and reconfigure the smart device again with the new Wi-Fi.

Please refer to the QIG to reset your smart device. (Both soft reset and hard reset are OK.)

For reconfiguration, here are some articles for your reference.

For Tapo:

For camera: How to set up the Tapo camera | TP-Link

For smart bulb: How to set up Tapo smart bulb | TP-Link

For smart plug: How to set up Tapo smart plug | TP-Link

For hub: How to Set Up Your Tapo Smart Hub and Connect Hub to Your Router Wirelessly (Tapo H200) | TP-Link

For Kasa:

For camera: How Do I Setup my Kasa Cam? | TP-Link

For plug: How to set up my TP-Link Smart Plug Switch via Kasa

If you need further assistance, contact TP-Link Customer Support here.