What to do if firmware update of my Tapo smart devices (smart plug, smart camera, smart lighting) fails?

TC60, TC65, TC70, TC74, TL61-10, TL61-5, TL62-5, TL63-5, TP11, Tapo C100, Tapo C101, Tapo C103, Tapo C104, Tapo C200, Tapo C200P2, Tapo C201, Tapo C202, Tapo C206, Tapo C207, Tapo C210, Tapo C216, Tapo C21A, Tapo C310, Tapo L900-10, Tapo L900-20, Tapo L900-5, Tapo L920-10, Tapo L920-5, Tapo L930-10, Tapo L930-5, Tapo P100, Tapo P105, Tapo P110, Tapo P115

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Gli aggiornamenti recenti potrebbero aver esteso l'accesso alle funzionalità discusse in questa FAQ. Visita la pagina di supporto del prodotto, seleziona la versione hardware corretta del dispositivo e controllae la scheda tecnica o la sezione firmware per gli ultimi miglioramenti aggiunti al prodotto. Nota che la disponibilità del prodotto varia a seconda della regione e alcuni modelli potrebbero non essere disponibili nella tua regione.

What can I do if my Smart Devices fail to update the firmware?

1. Restart Devices: Power cycle your router and the smart device.

2. Check Network Connection: Move the device closer to the router for a better connection. See this FAQ for optimization tips.

3. Use Mobile Hotspot: If needed, connect the device to your phone's hotspot and try the upgrade again.

4. For Hub and sub-devices: For devices like C420 and sensors that use a hub, place them near the hub for a strong connection. See this FAQ for optimization tips.

Why do some of my Tapo devices update to the latest firmware while others do not?

Our firmware updates are released progressively, meaning that if you have multiple devices of the same model, it's normal for some devices to receive the update while others may not detect the new firmware yet. This process typically takes a few weeks to a month.

If you prefer not to wait, you can enable the Auto Update feature under Device Settings > Firmware Upgrade. This will ensure that your devices automatically update to the latest firmware once the rollout is complete.