TL13E | Умная многоцветная Wi‑Fi лампа

Умная многоцветная Wi‑Fi лампа

| TL13E

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" } }, { "@type": "Question", "name": "How to unlink third-party accounts from your TP-Link ID", "acceptedAnswer": { "@type": "Answer", "text": "

If you've previously linked your TP-Link ID to third-party services such as Amazon Alexa or Google Home and wish to remove this integration, follow the steps outlined below. Unlinking your TP-Link ID will revoke access to these services to control your Tapo or Kasa devices. Please note that after unlinking, voice commands and automation associated with these services will no longer function until re-linked.

Method 1: Unlinking via Third-Party app

Unlink Alexa service

1. Open the “Amazon Alexa” app and select “Skills & Games” in the menu.

2. Select the button “Your Skills”.

3. Search “Tapo” / “Kasa” skill.

4. Select the button “Disable Skill” to disable the skill, which can unlink the Tapo/Kasa account from Alexa.

Unlink Google Home service

1. Open the “Google Home” APP and select Settings > Works with Google.

2. Find “Tapo” / “Kasa” on “Linked” service, tap and select Unlink account.

3. Confirm “UNLINK” to unlink Tapo/Kasa account from Google Home.

Unlink SmartThings service

1. Open the “SmartThings” APP and select “Menu”.

2. Tap the Settings icon at the upper right.

3. Tap “Linked Services”, tap Tapo/Kasa, and select “Unlink” to unlink Tapo/Kasa account from SmartThings.

Method 2: Unlinking via TP-Link

If you don’t have access to your third-party account, you can unlink the third-party service by changing the password of your TP-Link account.

1. Set a new password in Tapo/Kasa APP in Me > View Account > Change Password.

2. The Email address used for Tapo/Kasa account will receive an Email to tell you that the password has been changed.

3. Please select “unlink services” to unlink all the third-party accounts with your TP-Link ID.

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" } }, { "@type": "Question", "name": "Why do I receive a \"We Noticed a New Login\" email?", "acceptedAnswer": { "@type": "Answer", "text": "

Introduction

If you receive a "We Noticed a New Login" email or notification, it may indicate that a new device has logged in to your TP-Link account. Here are possible reasons:

You logged in using a new device with the same TP-Link ID.
Your TP-Link ID was shared with others (e.g., family or friends), and they logged in from a different device.

To secure your account and address potential unauthorized access, follow the troubleshooting in this article.

Requirement

Download Tapo/Kasa/Deco/Tether/Aginet app from the Google Play Store or the App Store.

Troubleshooting

Step 1: Confirm Login Activity and change Your Account Password

It is recommended that you check whether the account was logged in on your trusted devices. If not, please change the login password as soon as possible. Here is guidance for you to change your account password: https://community.tp-link.com/en/forgetpw

Note: If you used the same username and password combination for your TP-Link ID on multiple apps or websites, please use a difficult-to-guess, unique password not used on other accounts.

Step 2: Enable Two-Factor Authentication (2FA)

Tapo app: Open Tapo App > Me > Tap account > Log in security > Two-Factor Authentication.
Kasa app: Open Kasa App > Me>Tap account > Log in security >Two-Factor Authentication.
Deco app: Open Deco App > Tap hamburger button on the top left Tap account > Log in security>Two-Factor Authentication.
Tether app: Open Tether App > Tap hamburger button on the top left Tap account > Log in security >Two-Factor Authentication.
Aginet app: Open Aginet App > Tap hamburger button on the top left > Tap View Account > Log in security >Two-Step Verification.

Step 3: Remove untrusted devices under 2FA

If you’ve already enabled 2FA, please review your trusted devices list and remove any unknown entries to ensure your account is not accessed from unauthorized devices.

QA

Q1: Why did I receive a “We Noticed a New Login” email?

A1: This email means a new device has logged in to your TP-Link account. A possible reason is that you logged in on a new device with the same TP-Link ID.

Q2: What should I do if I didn’t log in from a new device?

A2: Immediately check your login activity and change your account password.

Q3: How can I create a strong password?

A3: Use a unique, hard-to-guess password that is not used on other websites or apps. Avoid reusing the same username and password combination.

Q4: How do I remove untrusted devices after enabling 2FA?

A4: Go to the Two-Step Verification section in your app and review the trusted devices list. Remove any unknown devices to prevent unauthorized access.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

" } }, { "@type": "Question", "name": "How Secure Are Tapo Devices? Security Standards and Privacy Features Explained", "acceptedAnswer": { "@type": "Answer", "text": "

Tapo is safe and built with strong, layered security standards across all its smart home devices. This page covers Tapo's key security features, from global certifications and data encryption to account protection, data defense infrastructure, and camera-specific privacy controls. Whether you're asking whether Tapo is secure for your home network or wondering how your camera footage is protected, you'll find the answers here.

Key Takeaways

Tapo holds ISO 27001 and ISO 27701 certifications.
Tapo uses AES 128-bit encryption and TLS 1.2 protocols to protect sensitive data, including camera video and user identity information.
Two-Step Verification (2FA) is available to protect Tapo accounts against unauthorized access.
Tapo partners with AWS for DDoS protection, Web Application Firewalls, and regular security audits.
Tapo cameras support Privacy Mode, which physically blocks the lens from recording, and Privacy Zone settings to exclude specific areas from recording.

Our Global Certifications

Tapo is committed to data security and compliance, holding ISO 27001 and ISO 27701 certifications. These certifications demonstrate our adherence to international standards for information security management and personal information management.

Data Encryption

Tapo employs AES-128 encryption and TLS 1.2 protocols to protect sensitive information, such as camera footage and user identity data. AES 128-bit encryption offers robust protection using a 128-bit key, making unauthorized access nearly impossible. TLS 1.2 ensures secure internet connections, maintaining data confidentiality and integrity while resisting eavesdropping and tampering.

Account Security

To enhance user account security, Tapo implements a Two-Step Verification mechanism. This requires an additional verification step beyond just a username and password, safeguarding user credentials and preventing unauthorized access.

Comprehensive Data Defense

Tapo partners with AWS to leverage top-tier security services, including DDoS protection and Web Application Firewalls (WAFs), to protect against data attacks. Additionally, we have disaster recovery measures in place to quickly restore data in case of corruption or loss, and we conduct regular security audits to monitor data access and identify potential breaches.

Secure Cameras, Private Life

Tapo cameras are secure and designed to protect both your home and your personal information, with a full range of privacy and monitoring features. Our solutions ensure both safety from threats and privacy for your data.

Secure Local & Cloud Storage: Keep up to 512GB of footage stored continuously on a microSD card (not included) or choose our Tapo Care Cloud subscription service, which not only saves your video history but also provides additional benefits such as activity notifications with snapshots.
Privacy Mode: Set your Tapo camera to privacy mode, and the camera’s lens will be blocked from recording your private moments.
Set Privacy Zone: Set up blocked areas for your cameras in the Tapo app to prevent recording private spaces, such as your bed. Record only areas that need to be monitored, such as doorways and windows, to ensure your privacy is not leaked.

" } }, { "@type": "Question", "name": "How to get the log of Tapo app", "acceptedAnswer": { "@type": "Answer", "text": "

Introduction

App logs are crucial for further analyzing the problem. This article will guide you on how to get Tapo app log.

Requirement

Download the Tapo App by visiting the Google Play Store, the App Store, or by scanning the QR code.

$\"Scan$

Configuration

If you want to get the Tapo Camera’s log, click How to get the log of Tapo Camera for detailed instructions.

Note: Make sure the Tapo app version is the latest.

Step 1:

Launch the Tapo app and log in. Go to Me > Support Center. The location of Me button may vary by app version. It is located either in the bottom right corner or top left corner of the app.

$\"Tap$ or $\"Click$

Step 2:

Choose the Tapo device for which you need to collect logs. Here we take the Tapo C210 as an example.

$\"Steps$

Step 3:

Select any FAQ, slide to the bottom of the FAQ, and select Contact Technical Support, then select Email Support.

$\"Steps$

Step 4:

Select the corresponding issue type and fill in the rest of the information. Then check Add App Logs, then tap Submit.

Note: If you have contacted TP-Link technical support, attach your reference number, such as email TKIDXXX.

$\"Steps$

Get to know more details of each function and configuration, please go to the Download Center to download the manual of your product.

" } } ] }