Common Questions about Exporting Temperature and Humidity Data

1. Why I didn’t receive the temperature & humidity data I exported?

• Please make sure your email address is entered correctly
• Please check if it is in your spam mailbox
• Please try to export the data again.
• If the problem persists, please contact our technical support.

2. Why the temperature and humidity data I exported is missing?

It may be because your hub or smart device is offline. Please check the device status and export the data again.