How to use Encrypt microSD Card Function on Tapo cameras

To enhance the security of video recordings stored on the camera's inserted microSD card, we have implemented an Encrypt microSD Card feature. This functionality aims to prevent unauthorized access to the data stored on the microSD card, ensuring that even if the card is lost or the camera is stolen, the sensitive information remains protected from prying eyes. Features of the Encrypt microSD Card Function on Tapo Camera 1. Exclusive and Secure Recordings stored on the microSD card can only be accessed and viewed via the Tapo app when the microSD card is inserted into the specific Tapo camera. 2. microSD Card Protected when Changed A password is required if you insert the microSD card into another Tapo device under the same TP-Link account. This adds an extra layer of protection for your data. 3. Tapo App Access Only Access to the encrypted microSD card is only available via the Tapo app. If you insert the encrypted microSD card into a computer or another device, the data will be unreadable. Note： 1) Currently, this feature is applicable only to the Tapo C460 and C660. 2) To enable Encrypt microSD Card, please ensure a microSD card is inserted into the camera. 3) A Tapo camera that doesn't support the Encrypt microSD Card feature can not recognize and read the encrypted SD card, either. How can I enable and Disable the Encrypt microSD Card feature on Tapo Camera? Enabling Encrypt microSD Card 1. Ensure the microSD card is properly inserted into the camera and that storage settings are configured. How can I store the Tapo camera video recordings on a microSD card? 2. Go to the Tapo app > Camera's Device Settings > Storage & Recording > Local Storage page, tap Encrypt microSD Card, and then tap Encrypt Now. 3. Set microSD Card Password (4 to 8 characters), then tap Save to apply the changes. Disabling Encrypt microSD Card Go to the Tapo app > Camera's Device Settings > Storage & Recording > Local Storage page, tap Encrypt microSD Card, tap Decrypt SD Card, and then click Decrypt on the prompt message. Q&A Q1. How can I access video recordings on the encrypted microSD card via a computer? A. You can temporarily turn off the Encrypt microSD Card feature using the Tapo app. This will allow you to access the video recordings directly on the microSD card using a computer. Q2. What if I forget the password for my encrypted microSD card? A. Method 1: Check the password in the Tapo app. Insert the microSD card into the camera that you have set the password for, open the Tapo app, go to the camera's Device Settings > Storage & Recording > Local Storage > Encrypt microSD Card page, and you will see the password. Method 2: Format microSD card. If you format the microSD card after inserting it into a Tapo camera, all data, including the password protection, will be cleared. Q3. How can I use an encrypted microSD card on other cameras? A. Ensure that the new camera supports the Encrypt microSD Card feature. You will need to enter the password to use the microSD card on the new camera. If the new camera does not support the Encrypt microSD Card feature, turn off this feature on the original camera first. *Note: The Encrypt microSD Card feature is currently in beta testing. While we've done our best to ensure a seamless experience, there may be some bugs or unexpected behavior. While using this feature, please keep in mind that: • The feature could change or be removed in future updates. • We appreciate your feedback to help us improve this feature for a future full release.

How to unlink third-party accounts from your TP-Link ID

If you've previously linked your TP-Link ID to third-party services such as Amazon Alexa or Google Home and wish to remove this integration, follow the steps outlined below. Unlinking your TP-Link ID will revoke access to these services to control your Tapo or Kasa devices. Please note that after unlinking, voice commands and automation associated with these services will no longer function until re-linked. Method 1: Unlinking via Third-Party app Unlink Alexa service 1. Open the “Amazon Alexa” app and select “Skills & Games” in the menu. 2. Select the button “Your Skills”. 3. Search “Tapo” / “Kasa” skill. 4. Select the button “Disable Skill” to disable the skill, which can unlink the Tapo/Kasa account from Alexa. Unlink Google Home service 1. Open the “Google Home” APP and select Settings > Works with Google. 2. Find “Tapo” / “Kasa” on “Linked” service, tap and select Unlink account. 3. Confirm “UNLINK” to unlink Tapo/Kasa account from Google Home. Unlink SmartThings service 1. Open the “SmartThings” APP and select “Menu”. 2. Tap the Settings icon at the upper right. 3. Tap “Linked Services”, tap Tapo/Kasa, and select “Unlink” to unlink Tapo/Kasa account from SmartThings. Method 2: Unlinking via TP-Link If you don’t have access to your third-party account, you can unlink the third-party service by changing the password of your TP-Link account. 1. Set a new password in Tapo/Kasa APP in Me > View Account > Change Password. 2. The Email address used for Tapo/Kasa account will receive an Email to tell you that the password has been changed. 3. Please select “unlink services” to unlink all the third-party accounts with your TP-Link ID.

Frequently asked questions about the "Third-Party Compatibility" feature

Q1: What does the "Third-Party Compatibility" feature in the Tapo/Kasa app do? A1: The "Third-Party Compatibility" feature was designed to balance users' demand for third-party apps with the security of product use. By enabling this feature, you may continue to manage Tapo/Kasa devices using third-party apps like Home Assistant. However, please keep in mind that this may reduce the security of your devices. When using third-party applications to manage Tapo/Kasa devices, you must enter your TP-Link account credentials, which can pose a risk as these apps have not undergone our stringent security review. This could potentially expose your devices and personal information to unauthorized access. Think of it as opening a secondary door in your home: while it may provide convenience, it also increases the risk of unwanted entry. In a word, we strongly recommend using the official Tapo/Kasa app to manage your products, as it has undergone rigorous security testing to ensure the highest level of data and usage safety. Q2: What should I do if my Kasa/Tapo devices can't be integrated into third-party apps like Home Assistant? A2: You can launch Tapo App -> Tap Me -> Tap Tapo Lab -> Then enter Third-Party Compatibility to enable the feature (For Kasa app: Tap Me -> Tap Settings -> Find Third-Party Compatibility ). However, to help you properly, before you decide to enable this feature, it is recommended that you carefully understand its purpose and impact. The " Third-Party Compatibility " feature increases the potential for integrating Tapo/Kasa devices with third-party apps like Home Assistant. Enabling this option may allow for more compatibility with other apps, but it also means that some security vulnerabilities previously addressed may be reintroduced, increasing privacy and security risks. Note: (1) This feature is disabled by default to ensure security, and you can choose to enable it based on your personal desires. (2) If you choose to activate this feature, it will be considered as acceptance of any associated risks. (3) We have not officially advertised support for Home Assistant or other third-party apps, so enabling this feature does not guarantee that your devices will work seamlessly with them. If you still encounter issues after compatibility is enabled, we suggest visiting the corresponding third-party forums or official websites for further assistance.

How to set up Time Stamp Format on Tapo Camera

Tapo cameras provide flexible Time Stamp Format options to customize the display to your preference. Here’s how to adjust the timestamp on your Tapo camera: 1. On the Home page, tap on your camera model card to go to the camera Live View page (or you can click on Cameras tab >tap Manage on your camera model to go to the Live View page). 2. On the Live View page, tap the icon at the top right corner to enter the Device Setting page. 3. Tap Video & Display , then select ON-screen Display Info: 4. Enable the Display Time Stamp and tap on the Time Stamp . Then select one Date format and click the Save button at the top right corner.

Why do I receive a "We Noticed a New Login" email?

If you receive a "We Noticed a New Login" email or notification, it could mean a new device has logged in to your TP-Link account. Here are possible reasons: 1. You logged in using a new device with the same TP-Link ID. 2. Your TP-Link ID was shared with others (e.g., family or friends), and they logged in from a different device. To secure your account and address potential unauthorized access, follow these steps: Step 1: Confirm Login Activity and change Your Account Password It is recommended that you should check whether the account was logged in on your trusted devices. If not, please change the login password as soon as possible. Here is guidance for you to change your account password: https://community.tp-link.com/en/forgetpw Note: If you used the same username and password combination for your TP-Link ID on multiple apps or websites, please use a difficult-to-guess, unique password not used on other accounts. Step 2: Enable Two-Factor Authentication (2FA) For Tapo: Open Tapo App > Me > Tap account> Log in security>Two-Factor Authentication. Follow the guide here . For Kasa: Open Kasa App > Me>Tap account> Log in security>Two-Factor Authentication. Follow the guide here . For Deco: Open Deco App > Tap hamburger button on the top left Tap account> Log in security>Two-Factor Authentication. Follow the guide here . For Tether: Open Tether App > Tap hamburger button on the top left Tap account> Log in security>Two-Factor Authentication. Follow the guide here . Step3: Remove untrusted devices under 2FA If you’ve already enabled 2FA, please review your trusted devices list and remove any unknown entries to ensure your account is not accessed from unauthorized devices.

How to create 3D Map in the Tapo App for Pad

Security, lighting, power, switches, and environmental controls—every household device is neatly displayed on a 3D map. With home status instantly visible, intuitive control from a single screen ensures effortless use by everyone in the family. Step1: Download the 3D Floor Plan 1. Open the Home page of your Tapo APP 2. Click on the cube icon (3D vivid view) in the top right corner 3. Download the Plan Step2: Choose the way to generate the map Method1: Draw Manually Method 2: Map by Robot Vacuum (You can choose this method if you have a robot vacuum that supports the mapping function.) Step3: Generate the Map Method1: Draw Manually 1. Follow the instructions in the Tapo App to learn how to create the floor plan of your sweet home. 2. Customize the floor plan (rooms and doors), choose the furniture, and drag the smart home devices that are bonded to your account to the place you want. 3. Save the settings: Click the save button on the top right corner and enjoy the 3D map. Method2: Map by Robot Vacuum 1. Choose a robot vacuum. 2. Choose a Map from the robot vacuum and the floor plan will be generated automatically. 3. Customize the floor plan (rooms and doors), choose the furniture, and drag the smart home devices that are bound to your account to the place you want. 4. Save the settings: Click the save button on the top right corner and enjoy the 3D map. How to add the 2nd or more floors Click on the Floor button and add it. Choose the way to create the new floor. Don’t forget to save the settings.

How to use the Home feature and Room feature in the Tapo App

This feature allows you to customize your smart home experience, making it simple to control different devices based on where they are located. Whether you have multiple properties or just want to keep your living spaces organized, setting up Homes and Rooms helps streamline your smart device management. For Home Feature: 1: Open the Tapo app and tap the “My Home” icon. Select “ Home Settings ” from the menu. 2. Tap the “+” icon to create a new home. 3. Create a name for the home and tap “ Save ”. 4. Add rooms directly or add them later. For Room Feature: 1. Open the Tapo app and tap the “hamburger” icon. Select “ Room Settings ” from the menu. 2. Tap “ Add Rooms ” to create a new room for your devices. 3. Select or enter a name for the room and tap “ Save ”. 4. Choose the devices you want to add to this room and tap “ Add to This Room ” to complete the process. 5. Return to the home page, and you'll see the new room listed in the menu, along with your devices inside it.

How to set privacy zone for your Tapo Camera

The Privacy Zones feature allows you to define a specific area that can't be viewed or monitored to protect your privacy. The purpose of the Private zones is to prevent some areas from being recognized. Note: The settings apply only to the current camera view. When the camera is rotated, the camera view changes and the settings will not apply. Step 1: Launch Tapo App, and pick the camera you would like to edit by selecting it to enter the live view. Step 2: Tap the Device Settings > Video& Display > Privacy Zones . Step3: Enable Privacy Zones , and click on the arrow symbol to edit. Step 4: Add zone and drag the corners of the privacy zones to adjust it. Personalize privacy zones by adding and clearing. Then save the changes. Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

How secure are Tapo devices?

Our Global Certifications Tapo is committed to data security and compliance, holding ISO 27001 and ISO 27701 certifications. These certifications demonstrate our adherence to international standards for information security management and personal information management. Data Encryption Tapo employs AES 128-bit encryption and TLS 1.2 protocols to protect sensitive information, such as camera videos and user identity data. AES 128-bit encryption offers robust protection using a 128-bit key, making unauthorized access nearly impossible. TLS 1.2 ensures secure internet connections, maintaining data confidentiality and integrity while resisting eavesdropping and tampering. Account Security To enhance user account security, Tapo implements a Two-Step Verification mechanism. This requires an additional verification step beyond just a username and password, safeguarding user credentials and preventing unauthorized access. Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App Comprehensive Data Defense Tapo partners with AWS to leverage top-tier security services, including DDoS protection and Web Application Firewalls (WAFs), to protect against data attacks. Additionally, we have disaster recovery measures in place to quickly restore data in case of corruption or loss, and we conduct regular security audits to monitor data access and identify potential breaches. Secure Cameras, Private Life Tapo provides a full range of cameras designed to secure your home while also protecting your personal information. Our solutions ensure both safety from threats and privacy for your data. 1) Secure Local & Cloud Storage Keeps up to 512GB of footage stored continuously on a microSD card (not included) or choose our Tapo Care Cloud subscription service, which not only saves your 30-day video history but also provides additional benefits such as activity notifications with snapshots. What Type of MicroSD Card Does Tapo Camera Support? General Questions about Tapo Care 2) Privacy Mode Set your Tapo camera to privacy mode and the camera’s lens will be blocked from recording your privacy moments. How to Use the Privacy Mode of My Tapo Cameras 3) Set Privacy Zone Set up blocked areas for your cameras in the Tapo app to prevent recording private spaces, such as your bed. Record only areas that need to be monitored, such as doorways and windows, to ensure your privacy is not leaked. How to set privacy zone for your Tapo Camera

How to get the log of Tapo app

App logs are critical to further analyze the problem. This article will guide you on how to get Tapo app log. If you want to get the Tapo Camera’s log, please refer to the following FAQ: How to get the log of Tapo Camera Note: Make sure you download the latest version of the app from Google Play or the App Store. Step 1. Launch the Tapo app and log in. Click on Me at the bottom, and then select Support Center . Step 2. Choose the Tapo device for which you need to collect logs. Here we take the Tapo C210 as an example. Step 3. Select the relevant FAQ, slide to the bottom of the FAQ, and select Contact Technical Support , then select Email Support . Step 4. Select the corresponding issue type and fill in the rest of the information. Then check Add App Logs , then tap Submit . Note: If you have contacted TP-Link technical support, please attach your reference number, such as email TKIDXXX.