Q: What can I do if I can’t find my Tapo camera on Tapo app?

1. Check the System light of your camera and make sure it is solid green. Have a check on the DHCP client list of your router whether you can see the camera. If you cannot see it, please directly go to step 4. 2. Please kindly verify if there are any special symbols in your Tapo account password, if there is, try to remove it and make the account password simpler, then reset and add the camera from the beginning again. 3. Connect your smart phone to the same Wi-Fi network as your camera does and check whether you can see it on the Tapo app. If you can see it, that means the camera fails to connect to the cloud for unknown reasons and you cannot access it remotely. In this case, we recommend to turn off the firewall of your router and then reset & re-configure the camera. If you still cannot see it, make sure you have logged in with the correct account which you used to configure the camera. And then please go to step 4. 4. Please flip the monitor of the camera and find the Reset button. Then press and hold the Reset button for seconds till the camera says “reset successful”. 5. Check the DHCP Server of your router and make sure it is enabled. And then re-configure your camera.

Question 1

How can I play an RTSP live stream of my Tapo camera

Accepted Answer

Tapo cameras support the standard RTSP Protocol and they can work with third-party software or applications. If a user wants to view the live stream of the camera with a third-party app like VLC Player, he will just need to input the URL of the RTSP stream on the VLC Player app.

The URL of the RTSP live stream for the Tapo cameras will be:

For a 1080P (1920*1080) stream: rtsp://username:password@IP Address:554/stream1

For a 360P (640*360) stream: rtsp://username:password@IP Address:554/stream2

Notes:

1. The username/password is the camera account that you created via the Tapo app. We will show you how to create a camera account later in this article (Step 1).

2. The IP address is the camera’s IP address assigned by your host router. You can find it on your host router’s DHCP list or in the Tapo app (Go to Camera Settings and navigate to the camera details page).

3. If you want to view the live stream of the Tapo camera with a third-party app remotely, you will need to open the port 554 for the camera on your host router first.

4. You could also use ONVIF standards to add the Tapo camera with its username/password and IP address.

Apart from Tapo app, Tapo cameras can work with other third-party software to use and manage your Tapo camera. Here we take iSpy, a video surveillance software, as an example.

Note: Before you start, make sure the computer running iSpy and your camera are connecting to the same network.

Step 1: Create a camera account in Tapo app

1. On the home page, tap on your camera model card or tap Camera Preview > Manage to go to Live View page.

2. On the Live View page, tap the gear icon to enter the Camera Settings page.

3. Tap Advanced Settings, then select Camera Account to create an account (username and password) for camera login on other portals.

Step 2: Add your Tapo camera on iSpy

1. Run the iSpy software on your computer.

2. Click Add on the top left menu and select ONVIF Camera.

3. Enter the Username and Password that you set for your camera on the pop-up window, select Network Address, and click Next. You can customize other parameters if needed.

4. Choose the video resolution and click OK.

5. Customize the camera settings as needed, including Microphone, Talk, Motion Detection, Alerts, Recording, Images, Scheduling, and Storage. You can also change all the settings later. Click Finish to complete adding your camera to iSpy.

6. After adding your Tapo camera to iSpy, you can monitor and manage it as using the app. View the live, customize motion detection, check the recordings when motion detected, set recording schedules, record videos and more.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 2

How to avoid noise when monitoring the sound from Tapo camera

Accepted Answer

Tapo cameras are capable of not only monitoring video stream from the camera, but also monitoring sound collected by the built-in microphone on the cameras. You can turn on/off the sound feature like the monitor screen as below. But to increase or decrease the volume, you need to press the volume button on your phone.

Why is there noise?

Noise is a physical phenomenon and it’s actually inevitable. Basically, the IP cameras including other brands’ have background noise more or less. And those cameras which seem to generate less noise probably have worse sound collecting performance. Tapo cameras are designed with a sensible sound collector which might take some noise in your monitor. Even though it is inevitable at present, we are still trying our best to make improvement and searching for better solutions.

How to reduce the noise?

1. Please keep your mobile device away from the camera as much as possible. The Tapo camera is designed for remote access and monitoring via cloud service, local usage in close range may cause interference and noise between your mobile device and the camera.

2. Please reduce the output volume below 50% since a louder volume may enlarge noise decibel. The value between 40%-50% is suggested with not only good sound quality but also minimum noise decibel. As long keep focus on our cloud camera you will find our progress on new models.

Your understanding is highly appreciated!

Question 3

How to edit Home and Away Mode for Tapo camera?

Accepted Answer

The Tapo camera supports the Home and Away Mode. Preset the detection settings for when you are home or away and tap to activate the Home or Away Mode for all your cameras with a simple tap.

Note: The mode settings will overwrite the current settings.

Here we take the Home Mode as an example.

1. On the home page, tap Camera Preview to go to the preview page.

2. Locate the Detection Mode section. You can tap to activate the Home or Away mode, which will overwrite the current settings of all cameras. To edit the mode settings, long-press the card.

3. Select the camera you want to edit the mode settings.

4. Enable Motion Detection function. You can toggle on to turn on the Notifications function if needed.

5. Customize Camera Alerts settings. Choose Alert Type (Sound/Light) and Alert Sound (Alarm/Tone), and set Alert Schedule as needed.

6. Customize Activity Zones and the camera will only detect motion in custom zones. The entire view is covered by default.

7. Adjust Motion Sensitivity (Low/Normal/High) as needed. Increased sensitivity results in more recordings and notifications.

After complete presetting the Home or Away Mode, you can tap the card on the preview page to switch all of your cameras’ detection settings to the mode you want.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 4

How can I find the IP address of my Tapo camera?

Accepted Answer

There are two methods to find the IP address of the camera. Here we take Tapo C200 as an example.

Method 1: Via Tapo app

1. On the home page, tap on your camera model card or tap Camera Preview > Manage to go to Live View page.

2. On the Live View page, tap the gear icon to enter the Camera Settings page.

3. Tap your camera model and then you can find the IP address of your camera.

Method 2: Via the web management page of your router

Here we take TP-Link router Archer C7 as an example.

1. Log in to the management page of your main router.

2. Go to Advanced > Network > DHCP Server and locate the DHCP Client List section to find the IP address of your camera.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 5

¿Cómo puedo ver grabaciones de 24 horas de cámaras Tapo en la aplicación Tapo?

Accepted Answer

Nota: Se necesita una tarjeta microSD para la grabación de 24 horas. Inserte la tarjeta microSD e iníciela usando la aplicación Tapo.

Aquí tomamos Tapo C200 como ejemplo.

1. En la página de inicio, toque la tarjeta de modelo de su cámara o toque Vista previa de la cámara> Administrar para ir a la página Vista en vivo.

.

2. En la página Vista en vivo, toque el ícono de ajustes para ingresar a la página Configuración de la cámara.

3.3. Active para activar la función de grabación local y configure el programa de grabación para grabación continua (grabación de 24 horas) según sea necesario.

4. En la página Vista en vivo, toque Reproducción para ver todas las grabaciones. Arrastre la línea de tiempo y podrá ver grabaciones cuando y donde quiera que esté.

Para conocer más detalles de cada función y configuración, vaya al Centro de descargas para descargar el manual de su producto.

Question 6

What can I do if the video image is upside down of my Tapo camera?

Accepted Answer

Tapo cameras support the function of Video Rotation. Here we take Tapo C200 as an example.

1. On the home page, tap on your camera model card or tap Camera Preview > Manage to go to Live View page.

2. On the Live View page, tap the gear icon to enter the Camera Settings page.

3. Toggle on or off the function of Invert Image to rotate the image 180°.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 7

What can I do if I can’t find my Tapo camera on Tapo app?

Accepted Answer

1. Check the System light of your camera and make sure it is solid green. Have a check on the DHCP client list of your router whether you can see the camera. If you cannot see it, please directly go to step 4.

2. Please kindly verify if there are any special symbols in your Tapo account password, if there is, try to remove it and make the account password simpler, then reset and add the camera from the beginning again.

3. Connect your smart phone to the same Wi-Fi network as your camera does and check whether you can see it on the Tapo app. If you can see it, that means the camera fails to connect to the cloud for unknown reasons and you cannot access it remotely.

In this case, we recommend to turn off the firewall of your router and then reset & re-configure the camera. If you still cannot see it, make sure you have logged in with the correct account which you used to configure the camera. And then please go to step 4.

4. Please flip the monitor of the camera and find the Reset button. Then press and hold the Reset button for seconds till the camera says “reset successful”.

5. Check the DHCP Server of your router and make sure it is enabled. And then re-configure your camera.

Question 8

Where can I find detection recordings of Tapo cameras?

Accepted Answer

Note: A microSD card is needed for motion detection. Insert the microSD card and initiate it using the Tapo app.

Here we take Tapo C200 as an example.

1. Make sure the Motion Detection function is enabled. If not, go to Camera Settings > Detection & Alerts to customize current detection settings. Videos clips will be recorded when motion detected.

2. On the Live View page, tap Playback to view detection recordings if detected. Drag the time line and locate the orange sections.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 9

How to update firmware of Tapo cameras in Tapo app

Accepted Answer

Here we take Tapo C200 as an example.

1. On the home page, tap on your camera model card or tap Camera Preview > Manage to go to Live View page.

2. On the Live View page, tap the gear icon to enter the Camera Settings page.

3. Tap your camera model and you can find the Firmware Version. And you can tap to check for update or update the firmware.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 10

Cómo quitar mi dispositivo inteligente Tapo (enchufe inteligente, cámara inteligente, bombilla inteligente) cuando está desconectado

Accepted Answer

En la página de inicio, mantener presionado la "tarjeta" del dispositivo. Luego pulsar Eliminar en la parte inferior para eliminar el dispositivo inteligente de la cuenta de TP-Link (ID de TP-Link).

Para conocer más detalles de cada función y configuración, ir al Centro de Descargas para descargar el manual del producto.

Cámara Wi-Fi de seguridad para exteriores

Inteligente. Seguro. Fácil.

Protegiéndote día y noche

Detección de movimiento y notificaciones

Ultra alta definición de 3 MP

Redes inalámbricas o cableadas

IP66 resistente a la intemperie

Audio bidireccional

Almacenamiento local seguro

Visión nocturna nítida

Sirena automática

Aplicación Tapo dedicada

Cámara Wi-Fi de seguridad para exteriores

Cámara Wi-Fi de seguridad para exteriores

Inteligente. Seguro. Fácil.

Protegiéndote día y noche

Detección de movimiento y notificaciones

Ultra alta definición de 3 MP

Redes inalámbricas o cableadas

IP66 resistente a la intemperie

Audio bidireccional

Almacenamiento local seguro

Visión nocturna nítida

Sirena automática

Aplicación Tapo dedicada

Specifications

Downloads

Videos

Tapo Smart Camera Unboxing and Setup Video Tapo C310.

How to Install Waterproof Cable Connectors

How to Install microSD Card and Reset Your Camera Tapo C310

FAQ