How to unlink third-party accounts from your TP-Link ID

If you've previously linked your TP-Link ID to third-party services such as Amazon Alexa or Google Home and wish to remove this integration, follow the steps outlined below. Unlinking your TP-Link ID will revoke access to these services to control your Tapo or Kasa devices. Please note that after unlinking, voice commands and automation associated with these services will no longer function until re-linked. Method 1: Unlinking via Third-Party app Unlink Alexa service 1. Open the “Amazon Alexa” app and select “Skills & Games” in the menu. 2. Select the button “Your Skills”. 3. Search “Tapo” / “Kasa” skill. 4. Select the button “Disable Skill” to disable the skill, which can unlink the Tapo/Kasa account from Alexa. Unlink Google Home service 1. Open the “Google Home” APP and select Settings > Works with Google. 2. Find “Tapo” / “Kasa” on “Linked” service, tap and select Unlink account. 3. Confirm “UNLINK” to unlink Tapo/Kasa account from Google Home. Unlink SmartThings service 1. Open the “SmartThings” APP and select “Menu”. 2. Tap the Settings icon at the upper right. 3. Tap “Linked Services”, tap Tapo/Kasa, and select “Unlink” to unlink Tapo/Kasa account from SmartThings. Method 2: Unlinking via TP-Link If you don’t have access to your third-party account, you can unlink the third-party service by changing the password of your TP-Link account. 1. Set a new password in Tapo/Kasa APP in Me > View Account > Change Password. 2. The Email address used for Tapo/Kasa account will receive an Email to tell you that the password has been changed. 3. Please select “unlink services” to unlink all the third-party accounts with your TP-Link ID.

Why do I receive a "We Noticed a New Login" email?

If you receive a "We Noticed a New Login" email or notification, it could mean a new device has logged in to your TP-Link account. Here are possible reasons: 1. You logged in using a new device with the same TP-Link ID. 2. Your TP-Link ID was shared with others (e.g., family or friends), and they logged in from a different device. To secure your account and address potential unauthorized access, follow these steps: Step 1: Confirm Login Activity and change Your Account Password It is recommended that you should check whether the account was logged in on your trusted devices. If not, please change the login password as soon as possible. Here is guidance for you to change your account password: https://community.tp-link.com/en/forgetpw Note: If you used the same username and password combination for your TP-Link ID on multiple apps or websites, please use a difficult-to-guess, unique password not used on other accounts. Step 2: Enable Two-Factor Authentication (2FA) For Tapo: Open Tapo App > Me > Tap account> Log in security>Two-Factor Authentication. Follow the guide here . For Kasa: Open Kasa App > Me>Tap account> Log in security>Two-Factor Authentication. Follow the guide here . For Deco: Open Deco App > Tap hamburger button on the top left Tap account> Log in security>Two-Factor Authentication. Follow the guide here . For Tether: Open Tether App > Tap hamburger button on the top left Tap account> Log in security>Two-Factor Authentication. Follow the guide here . Step3: Remove untrusted devices under 2FA If you’ve already enabled 2FA, please review your trusted devices list and remove any unknown entries to ensure your account is not accessed from unauthorized devices.

How to create 3D Map in the Tapo App for Pad

Security, lighting, power, switches, and environmental controls—every household device is neatly displayed on a 3D map. With home status instantly visible, intuitive control from a single screen ensures effortless use by everyone in the family. Step1: Download the 3D Floor Plan 1. Open the Home page of your Tapo APP 2. Click on the cube icon (3D vivid view) in the top right corner 3. Download the Plan Step2: Choose the way to generate the map Method1: Draw Manually Method 2: Map by Robot Vacuum (You can choose this method if you have a robot vacuum that supports the mapping function.) Step3: Generate the Map Method1: Draw Manually 1. Follow the instructions in the Tapo App to learn how to create the floor plan of your sweet home. 2. Customize the floor plan (rooms and doors), choose the furniture, and drag the smart home devices that are bonded to your account to the place you want. 3. Save the settings: Click the save button on the top right corner and enjoy the 3D map. Method2: Map by Robot Vacuum 1. Choose a robot vacuum. 2. Choose a Map from the robot vacuum and the floor plan will be generated automatically. 3. Customize the floor plan (rooms and doors), choose the furniture, and drag the smart home devices that are bound to your account to the place you want. 4. Save the settings: Click the save button on the top right corner and enjoy the 3D map. How to add the 2nd or more floors Click on the Floor button and add it. Choose the way to create the new floor. Don’t forget to save the settings.

How to use the Home feature and Room feature in the Tapo App

This feature allows you to customize your smart home experience, making it simple to control different devices based on where they are located. Whether you have multiple properties or just want to keep your living spaces organized, setting up Homes and Rooms helps streamline your smart device management. For Home Feature: 1: Open the Tapo app and tap the “My Home” icon. Select “ Home Settings ” from the menu. 2. Tap the “+” icon to create a new home. 3. Create a name for the home and tap “ Save ”. 4. Add rooms directly or add them later. For Room Feature: 1. Open the Tapo app and tap the “hamburger” icon. Select “ Room Settings ” from the menu. 2. Tap “ Add Rooms ” to create a new room for your devices. 3. Select or enter a name for the room and tap “ Save ”. 4. Choose the devices you want to add to this room and tap “ Add to This Room ” to complete the process. 5. Return to the home page, and you'll see the new room listed in the menu, along with your devices inside it.

How secure are Tapo devices?

Our Global Certifications Tapo is committed to data security and compliance, holding ISO 27001 and ISO 27701 certifications. These certifications demonstrate our adherence to international standards for information security management and personal information management. Data Encryption Tapo employs AES 128-bit encryption and TLS 1.2 protocols to protect sensitive information, such as camera videos and user identity data. AES 128-bit encryption offers robust protection using a 128-bit key, making unauthorized access nearly impossible. TLS 1.2 ensures secure internet connections, maintaining data confidentiality and integrity while resisting eavesdropping and tampering. Account Security To enhance user account security, Tapo implements a Two-Step Verification mechanism. This requires an additional verification step beyond just a username and password, safeguarding user credentials and preventing unauthorized access. Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App Comprehensive Data Defense Tapo partners with AWS to leverage top-tier security services, including DDoS protection and Web Application Firewalls (WAFs), to protect against data attacks. Additionally, we have disaster recovery measures in place to quickly restore data in case of corruption or loss, and we conduct regular security audits to monitor data access and identify potential breaches. Secure Cameras, Private Life Tapo provides a full range of cameras designed to secure your home while also protecting your personal information. Our solutions ensure both safety from threats and privacy for your data. 1) Secure Local & Cloud Storage Keeps up to 512GB of footage stored continuously on a microSD card (not included) or choose our Tapo Care Cloud subscription service, which not only saves your 30-day video history but also provides additional benefits such as activity notifications with snapshots. What Type of MicroSD Card Does Tapo Camera Support? General Questions about Tapo Care 2) Privacy Mode Set your Tapo camera to privacy mode and the camera’s lens will be blocked from recording your privacy moments. How to Use the Privacy Mode of My Tapo Cameras 3) Set Privacy Zone Set up blocked areas for your cameras in the Tapo app to prevent recording private spaces, such as your bed. Record only areas that need to be monitored, such as doorways and windows, to ensure your privacy is not leaked. How to set privacy zone for your Tapo Camera

How to get the log of Tapo app

App logs are critical to further analyze the problem. This article will guide you on how to get Tapo app log. If you want to get the Tapo Camera’s log, please refer to the following FAQ: How to get the log of Tapo Camera Note: Make sure you download the latest version of the app from Google Play or the App Store. Step 1. Launch the Tapo app and log in. Click on Me at the bottom, and then select Support Center . Step 2. Choose the Tapo device for which you need to collect logs. Here we take the Tapo C210 as an example. Step 3. Select the relevant FAQ, slide to the bottom of the FAQ, and select Contact Technical Support , then select Email Support . Step 4. Select the corresponding issue type and fill in the rest of the information. Then check Add App Logs , then tap Submit . Note: If you have contacted TP-Link technical support, please attach your reference number, such as email TKIDXXX.

What should I do if the email shows that the link expired when I register cloud account or reset my password?

Step 1 Make sure you click on the link in time. To ensure the security of your account, the link will expire after a set length of time, which is indicated in the email. Step 2 Make sure you are clicking on the link for the first time because it will automatically expire after you click it once. Step 3 Please refrain from repeatedly sending the email. The link to the prior cloud mail will be invalidated, and only the link to the most recent message will be active in order to safeguard the security of your account if you repeatedly activate the cloud mail. We suggest waiting for the email patiently rather than constantly triggering the cloud email since you might not be able to receive it in time due to network delays or other issues. Please make sure you click on the link from the most recent email if you've already triggered it repeatedly. If the email link still expires, please contact technical support and provide the following information so we can investigate further. 1. The last time the e-mail was sent 2. The link in the email, please right-click on the link, copy and send it to us

Tapo/Kasa Devices are showing offline after changing or resetting the router.

*Note: All Tapo/Kasa devices require and only work with the Tapo/Kasa for Mobile App If you can't get smart devices online to the network after changed the ISP/ router, or the router is reset, you may try the following guides: Currently, there is no setting on Tapo/Kasa APP allowing us to switch to a different wireless network directly, but you can achieve this goal using the following two methods instead: 1. Apply the same wireless settings (including the wireless network name, wireless encryption, and password) on your new router as on the old one. Then the device should be able to connect to the new router automatically. 2. If you can’t change the wireless settings, you can also reset and reconfigure the smart device again with the new Wi-Fi. Please refer to the QIG to reset your smart device. (Both soft reset and hard reset are OK.) For reconfiguration, here are some articles for your reference. For Tapo: For camera: How to set up the Tapo camera | TP-Link For smart bulb: How to set up Tapo smart bulb | TP-Link For smart plug: How to set up Tapo smart plug | TP-Link For hub: How to Set Up Your Tapo Smart Hub and Connect Hub to Your Router Wirelessly (Tapo H200) | TP-Link For Kasa: For camera: How Do I Setup my Kasa Cam? | TP-Link For plug: How to set up my TP-Link Smart Plug Switch via Kasa If you need further assistance, contact TP-Link Customer Support here .

How to configure the Notification feature for the Tapo & Kasa devices on the Tapo app

With the Notification feature configured on the Tapo app, you can decide whether to receive notifications on your phone. Here is the detailed instruction to configure the Notification feature on the Tapo app. Part 1. Notification Settings for all smart devices On the Tapo app>> Me >> Notifications page, you are able to change the Notification Settings. 1) You can tap System Notifications to toggle On/Off the Device Sharing , Firmware Update , and New Device Found options to decide whether to receive these notifications on your phone. 2) You can toggle On/Off the Promotions to decide whether to receive exclusive offers, VIP giveaways, and new product notifications. 3) If you enable the Device and go to the Management page, you can turn On/Off the switch beside the smart device to decide whether to receive notifications about it. 4) Tap the Do Not Disturb feature and when it is enabled, you won't receive notifications during the scheduled time on your phone. Tap Exceptions >> Add Devices to add devices if you want to receive notifications from them during Do Not Disturb. Note: Notifications like water leaks or doorbell thefts still work during the scheduled time. If you’d like to change the notification sound for your Tapo App, follow the steps below based on your device type: 1. For Android Phones: Go to Settings > Apps > Manage apps on your phone and search for the Tapo app. Tap on the Tapo app to access its settings, then navigate to the Notifications section. From here, you can enable/disable notifications or customize the notification sound for the Tapo app. Note: The exact path to manage notification sounds may vary slightly depending on your Android device. If you cannot find the settings, contact your phone’s customer support for assistance. 2. For iPhones: Go to Settings > Sounds & Haptics > Default Alerts on your iPhone. Select the desired notification sound from the available options. Note: iOS does not allow apps to use custom notification sounds beyond the default system sounds. You can only choose from the predefined options provided by your device. Part 2. Notification Settings for Tapo & Kasa Cameras If you want to receive push notifications on your phone when the Tapo & Kasa Cameras detect events, please refer to the following steps to set up the Notification feature on the Tapo app. Here we take Tapo C200 as an example. Step 1. On the Tapo app>> Me >> Notifications page, go to Device Notifications >> Management to ensure the switch is enabled for your camera. Turn off the Do Not Disturb feature or add your camera to the Exceptions page. Step 2. On the Home page of the Tapo app, tap your camera model card or tap the Cameras tab >click on Manage on your camera model to go to the Live View page. Step 3. On the Live View page, tap the icon on the top right corner to enter the Device Settings page. Step 4. Click on Notifications on the Device Settings page. Step 5. Enable Activity Notifications and Rich Notifications as per your desire. Tap Activity Type to select the detection types for which you want to receive push notifications. Note: Currently, some Camera models do not have the Activity Type feature, and you will receive all types of notifications when the camera detects events. Set the time to receive the push notifications. If you select Custom Time , you can customize the time period to receive the push notifications as you desire. If you’d like to change the notification sound for your Tapo App, follow the steps below based on your device type: 1. For Android Phones: Go to Settings > Apps > Manage apps on your phone and search for the Tapo app. Tap on the Tapo app to access its settings, then navigate to the Notifications section. From here, you can enable/disable notifications or customize the notification sound for the Tapo app. Note: The exact path to manage notification sounds may vary slightly depending on your Android device. If you cannot find the settings, contact your phone’s customer support for assistance. 2. For iPhones: Go to Settings > Sounds & Haptics > Default Alerts on your iPhone. Select the desired notification sound from the available options. Note: iOS does not allow apps to use custom notification sounds beyond the default system sounds. You can only choose from the predefined options provided by your device. If you have enabled the Notifications feature on the Tapo app but can’t receive push notifications on your phone, please refer to the link below to troubleshoot. Why can’t I receive notifications after turning on Notifications?

How to Add A Group for Your Tapo Devices

Feature Description A group is a collection of devices that you can tap a single action to control all devices belonging to that group. It is accessible on the home screen just like any other device. You can group together smart plugs, smart switches, and smart bulbs. If you grouped together a bunch of smart bulbs, you will see the color picker and all of the other bulb-related features you would expect if controlling a single smart bulb. This will help reduce the number of unique screens needed to support the feature. If you have a group of six smart bulbs and drag your finger around the color picker, all of the 'color' bulbs change color simultaneously and smoothly. Other bulbs that are non-color bulbs will remain unchanged. Groups will exist in a new " GROUPS" category in the device list and they will appear like a basic device with a name, icon, and on/off switch. What kinds of Devices can I add to a group? All smart bulbs, smart light strips, smart plugs, and smart switches How Can I Add a Group? 1. From the Home screen, tap on the “+” icon in the top right corner. Then select " Add Group ". 2. Name your group and set a location for it. Select the smart devices you want to add to the group and tap SAVE . How Can I Delete a Group? Two ways you can delete a group. Method 1: From the device list, long-press an individual group until the red delete symbol appears on the right. Tap the red delete symbol. Method 2: 1. Tap the gear icon on the Status Page to enter the “Group Settings” page. 2. Tap “ REMOVE GROUP ” to remove your group.