General questions about playback of Tapo Dual-Lens cameras
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
Q1: Why do detection events in Tapo playback sometimes appear in pairs and sometimes just individually?
A1: The two lenses of the camera detect events separately. If only one lens triggers detection during a certain period, only that lens’s event will appear. If both lenses trigger detection within the same period, the events will appear as a pair.
Q2: Will the Tapo Care charge for a dual-lens camera be more expensive?
A2: The current strategy of Tapo Care is to purchase a plan with a specific number of cameras first, and then add the camera to the plan to take effect. One dual-lens camera charges the same as other monocular cameras.
Q3: How to view the SD card playback of two lenses on the computer
A3: The SD card recording of the dual-lens camera uses dual-track synchronous recording. You can switch the video track on the player to view the recording of the fixed or PT lens. For different video players, the setting path is different. Here, we take VLC and PotPlayer as an example:
VLC:
Right-click and select Video >> Video Track
Track 1: Fixed Lens
Track 2: PT Lens
PotPlayer:
Right-click and select Video >> Select Video Stream to switch between the Fixed and PT lens.
Stream 1: Fixed Lens
Stream 2: PT Lens
