FAQ's

What should I do if schedule not working properly for Kasa smart devices

If you are faced with a problem like a schedule/timer/away mode can’t be edited in the App/ does not take effect/ take effect at the wrong time. Please refer to the following suggestions for troubleshooting.

Here are the troubleshooting steps:

1) Ensure you are using the latest App and the Smart device has the latest firmware.

2) Re-synchronize device time.

  • For Kasa devices

Launch the Kasa App -> Tap Me ->Tap Settings (In the Tapo App, please Tap Tapo Lab) -> Location and Time -> Sync the Location and reselect the time zone to resync the time for your Kasa devices.

  • For Tapo devices
  1. Please ensure the location and time zone of your mobile phone/tablet is correct.
  2. Factory reset the smart device to factory default status and add it to Tapo App again. (Note: please press and hold the Reset button for at least 10 seconds.)

Tips:

  • For smart plugs, the power button is also the Reset button.
  • For smart switches, there is a Reset button below the on/off button.
  • To smart bulbs, please repeat switching the Tapo bulb three times (Kasa bulb five times), pausing for one second in between. Then wait for the bulb to blink three times.

4) Try to change the DNS server of your Router to 8.8.8.8 or 8.8.4.4, then save the settings;

5) Reboot your Router.

If the suggestions above all failed, please contact TP-Link support for more help with the following information.

1.Screenshots of the Schedule/Timer/Away Mode settings, or the error message.

2. Your TP-Link ID (email account used in the Tapo/Kasa App).

3. Model and Mac address of your smart device.

TP-LINK