Question 1

How to create 3D Map in the Tapo App for Pad

Accepted Answer

Security, lighting, power, switches, and environmental controls—every household device is neatly displayed on a 3D map. With home status instantly visible, intuitive control from a single screen ensures effortless use by everyone in the family.

Step1: Download the 3D Floor Plan

1. Open the Home page of your Tapo APP

2. Click on the cube icon (3D vivid view) in the top right corner

3. Download the Plan

Display the Home icon, cube icon, and download button position in the Tapo app.

Step2: Choose the way to generate the map

Method1: Draw Manually

Method 2: Map by Robot Vacuum (You can choose this method if you have a robot vacuum that supports the mapping function.)

Display the draw manually button and map by robot vacuum button position in the Tapo app.

Step3: Generate the Map

Method1: Draw Manually

1. Follow the instructions in the Tapo App to learn how to create the floor plan of your sweet home.

2. Customize the floor plan (rooms and doors), choose the furniture, and drag the smart home devices that are bonded to your account to the place you want.

Display the Floor plan button in the Tapo APP; we can customize the room and door settings on the left side of this page.

Display the furniture button in the Tapo APP; we can add more furniture on the left side of this page.

Display the devices button in the Tapo APP; we can add smart home devices on the left side of this page.

3. Save the settings: Click the save button on the top right corner and enjoy the 3D map.

Display the whole 3D map that you created.

Method2: Map by Robot Vacuum

1. Choose a robot vacuum.

2. Choose a Map from the robot vacuum and the floor plan will be generated automatically.

Display the map of the robot vacuum and a generate floor plan button that you can click.

Display the map of the house, which is the same as the map on the robot vacuum you chose before.

3. Customize the floor plan (rooms and doors), choose the furniture, and drag the smart home devices that are bound to your account to the place you want.

4. Save the settings: Click the save button on the top right corner and enjoy the 3D map.

How to add the 2nd or more floors

Click on the Floor button and add it. Choose the way to create the new floor. Don’t forget to save the settings.

Display the location of the floor button and add button to add more floors.

Display the location of 3 ways to create a new floor map by robot vacuum, draw manually or duplicate floor.

Question 2

How to use the Home feature and Room feature in the Tapo App

Accepted Answer

This feature allows you to customize your smart home experience, making it simple to control different devices based on where they are located. Whether you have multiple properties or just want to keep your living spaces organized, setting up Homes and Rooms helps streamline your smart device management.

For Home Feature:

1: Open the Tapo app and tap the “My Home” icon. Select “Home Settings” from the menu.

Display the location of the home settings icon.

2. Tap the “+” icon to create a new home.

Display the location of the add button.

3. Create a name for the home and tap “Save”.

Display the name position of the home.

4. Add rooms directly or add them later.

Display a pop-up window where we can choose to add rooms now or add them later.

For Room Feature:

1. Open the Tapo app and tap the “hamburger” icon. Select “Room Settings” from the menu.

Display the position of the room settings.

2. Tap “Add Rooms” to create a new room for your devices.

Display the add rooms button position.

3. Select or enter a name for the room and tap “Save”.

Display the name position of the room.

4. Choose the devices you want to add to this room and tap “Add to This Room” to complete the process.

Display the devices that we can add to the room.

5. Return to the home page, and you'll see the new room listed in the menu, along with your devices inside it.

Display the devices and rooms that we have set up on the home page of the Tapo APP.

Question 3

How to use the Home feature and Room feature in the Kasa App

Accepted Answer

This capability enables you to personalize your smart home setup, facilitating the management of various devices according to their specific locations. Regardless of whether you own several properties or are simply aiming to maintain order in your living areas, establishing Homes and Rooms will enhance the efficiency of your smart device control.

For Home Feature:

1. Open the Kasa app and tap the “arrow symbol”. Select “Home Settings” from the menu.

Display the location of the home settings icon.

2. Tap the “Add a Home” icon to create a new home.

Display the location of add a home button

3. Create a name for the home and tap “ADD”.

Display the name position of the home.

4. Add rooms directly or add them later.

Display a pop-up window where we can choose to add rooms now or add them later.

For Room Feature:

1. Open the Kasa app and tap the “hamburger” icon.

Display the position of the room settings.

2. Tap “Add Rooms” to create a new room for your devices.

Display the add rooms button position.

3. Select or enter a name for the room and tap “ADD”.

Display the name position of the room.

4. Select the devices you want to add to this room, then tap “Add to This Room” to finish the process.

Display the devices that we can add to the room.

5. Return to the home page, and you'll see the new room listed in the menu, along with your devices inside it.

Display the devices and rooms that we have set up on the home page of the Kasa APP.

Question 4

How can I prevent my camera battery from swelling?

Accepted Answer

Battery swelling, also known as battery bloating, is a condition where a battery physically expands or bulges due to internal pressure. This can occur for several reasons and poses potential risks. To extend the life of your batteries and reduce the risk of battery swelling, you can follow these tips:

1. Avoid Overcharging.

It’s not recommended to leave your devices plugged in for extended periods once they are fully charged. Overcharging can cause the battery to heat up and potentially swell.

2. Monitor Temperature.

Keep your cameras and batteries in a cool, dry place. Extreme temperatures, both hot and cold, can damage batteries and cause them to swell. Avoid leaving devices in direct sunlight.

3. Use the original charger.

Use chargers that came with the package. Using incompatible chargers can lead to overcharging or incorrect voltage, damaging the battery.

4. Regularly Check for Damage.

Inspect your batteries for any signs of damage, such as leaks or bulging. If you notice any issues, replace the battery immediately.

5. Store Batteries Properly.

If you're not using a battery for an extended period, store it in a cool, dry place away from direct sunlight. Partially charge the battery before storing it to help maintain its health.

6. Replace Old Batteries:

Over time, batteries degrade and become less efficient. Replace your batteries periodically to ensure they are functioning optimally and to prevent potential issues like swelling.

If you need further assistance, click here to contact our support team.

Question 5

How to set privacy zone for your Tapo Camera

Accepted Answer

The Privacy Zones feature allows you to define a specific area that can't be viewed or monitored to protect your privacy. The purpose of the Private zones is to prevent some areas from being recognized.

Note: The settings apply only to the current camera view. When the camera is rotated, the camera view changes and the settings will not apply.

Step 1: Launch Tapo App, and pick the camera you would like to edit by selecting it to enter the live view.

Step 2: Tap the Device Settings> Video& Display> Privacy Zones.

Display the Video & Display position in the app. Display the Privacy Zones position in the app.

Step3: Enable Privacy Zones, and click on the arrow symbol to edit.

Tap the arrow symbol to customize the Privacy zones.

Step 4: Add zone and drag the corners of the privacy zones to adjust it.

Personalize privacy zones by adding and clearing. Then save the changes.

You can customize the zone and clear it in the app.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 6

How to connect Tapo Wi-Fi Cameras/doorbells with Tapo Hub

Accepted Answer

Tapo Hub now offers Wi-Fi backup and Hub storage for some Wi-Fi cameras and doorbells, making your hub the centerpiece of your home security system. Refer to the following article for a list of Hub-compatible devices: Tapo Smart Hub Compatible Camera List

If your camera/doorbells support this feature, please upgrade the firmware to the latest and refer to the information below for configuration.

Note: Currently, only the Tapo H200 and H500 support this feature.

Wi-Fi Backup

With the Wi-Fi Backup feature, Tapo Hub can now work as a Wi-Fi extender/Access Point, providing Wi-Fi Backup functionality for Tapo Cameras and doorbells. Once enabled, the Tapo Camera and doorbells will automatically connect to the device (hub/router) with the strongest signal and seamlessly switch to another device if the Wi-Fi connection is interrupted.

Here are the steps to configure Wi-Fi Backup:

1. Connect your hub to the same Local Area Network (the simplest way is to connect to the same router).

2. Tap Device Settings > Network Connection > Wi-Fi Backup to turn on the Wi-Fi Backup feature.

3. Tap Hub AP and click the appropriate Hub for your Tapo Camera.

4. Once the setup is complete, the Tapo Camera will automatically connect to the device (Hub/Router) with the strongest signal.

Steps to set Wi-Fi Backup from Camera’s settings.

Hub Storage

With the Hub Storage feature, you can now directly store the videos of your camera/doorbell on a Tapo Hub with extended storage functionality within the same local network. This feature ensures that even if the camera is stolen, video footage can still be accessed from the hub’s storage.

Note: There is a limit to the number of cameras that can connect to Hub Storage; refer to the following article for details: How many devices can connect to a Tapo Hub at the same time?

Here are the steps to configure Hub Storage:

1. Ensure your camera's connected router and your hub are within the same local area network.

2. Tap Device Settings > Storage & Recording > Local Storage > Storage Location, then select the hub where you want the videos to be stored.

3. Tap Save in the top right corner to complete the configuration.

Note: When you select Hub Storage, the video will be stored on the Hub. However, if the connection to the Hub is interrupted, the video will be temporarily saved to the SD card (if any) until the connection is restored.

Steps to set Hub storage in the camera’s Device settings.

Connected Devices

With the Connected Devices feature, you can configure both Wi-Fi Backup and Hub Storage in one place. You can not only set up a new device but also connect existing Wi-Fi devices.
1. Ensure the Camera and Hub are connected to the same local area network.

2. Tap Hub > Connected Devices, then tap the "+" icon in the top right corner and select "Connect Existing Devices."

Instructions for adding an existing camera to the Hub.

3. After discovering and adding the device to the hub, tap the corresponding device to manage both Wi-Fi Backup and Storage Location settings.

Instructions for setting up WIFI backup or hub storage for the accessible camera.

Question 7

How secure are Tapo devices?

Accepted Answer

Our Global Certifications

Tapo is committed to data security and compliance, holding ISO 27001 and ISO 27701 certifications. These certifications demonstrate our adherence to international standards for information security management and personal information management.

Data Encryption

Tapo employs AES 128-bit encryption and TLS 1.2 protocols to protect sensitive information, such as camera videos and user identity data. AES 128-bit encryption offers robust protection using a 128-bit key, making unauthorized access nearly impossible. TLS 1.2 ensures secure internet connections, maintaining data confidentiality and integrity while resisting eavesdropping and tampering.

Account Security

To enhance user account security, Tapo implements a Two-Step Verification mechanism. This requires an additional verification step beyond just a username and password, safeguarding user credentials and preventing unauthorized access.

Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App

Comprehensive Data Defense

Tapo partners with AWS to leverage top-tier security services, including DDoS protection and Web Application Firewalls (WAFs), to protect against data attacks. Additionally, we have disaster recovery measures in place to quickly restore data in case of corruption or loss, and we conduct regular security audits to monitor data access and identify potential breaches.

Secure Cameras, Private Life

Tapo provides a full range of cameras designed to secure your home while also protecting your personal information. Our solutions ensure both safety from threats and privacy for your data.

1) Secure Local & Cloud Storage

Keeps up to 512GB of footage stored continuously on a microSD card (not included) or choose our Tapo Care Cloud subscription service, which not only saves your 30-day video history but also provides additional benefits such as activity notifications with snapshots.

What Type of MicroSD Card Does Tapo Camera Support?

General Questions about Tapo Care

2) Privacy Mode

Set your Tapo camera to privacy mode and the camera’s lens will be blocked from recording your privacy moments.

How to Use the Privacy Mode of My Tapo Cameras

3) Set Privacy Zone

Set up blocked areas for your cameras in the Tapo app to prevent recording private spaces, such as your bed. Record only areas that need to be monitored, such as doorways and windows, to ensure your privacy is not leaked.

How to set privacy zone for your Tapo Camera

Question 8

Frequently asked questions about the Tapo DL110 Smart Door Lock

Accepted Answer

Basic information

Q: How to charge my DL110 Smart Lock?

The DL110 has a removable battery that charges via a Type-C port on the battery, has a capacity of 10,000mAh, and supports one year of remote control or two years of local control. When the battery is dead, please use the adapter and Type-C cable to charge the battery directly. For more instructions, please refer to the link below:

How to Charge the Battery of a Tapo Smart Door Lock (Tapo DL110)

Q: What happens if the DL110 battery dies?

The DL110 will send a low battery warning before it runs out of power. However, if your smart lock is completely dead before the battery is changed, your key will still work. You can use the key to lock and unlock the door. If you don't have your key with you, you can also temporarily power the lock with something like a rechargeable battery to unlock it using your fingerprint/PIN Code. For more information, please refer to the link below:

How to Provide a Temporary Power Supply for your Tapo Smart Door Lock (Tapo DL110)

Q: What door locks is the DL110 suitable for?

Tapo DL110 is compatible with single cylinders, not with integrated locks and mortise locks.

Here’s the measuring template for DL110; please print it in US Letter/A4 size and use it to check the door lock compatibility.

Tapo DL110_Measuring Template_A4 Size

Tapo DL110_Measuring Template_US Letter Size

Q: Can I control the DL110 locally only?

DL110 supports disabling Wi-Fi and connecting to the device via Bluetooth, which means it operates in local control mode. In this mode, you can only connect to the lock through Bluetooth when you are physically near it.

If you wish to set it to local control mode, please refer to the following instructions.

How to set up your DL110

Q: Can I change the built-in doorbell ringtone?

No, the built-in doorbell ringtone is fixed. But you can change the ringtone of the paired chimes in Device Settings > Doorbell > Paired Chimes.

Q: What is the waterproof and dustproof level of DL110?

The exterior assembly of the DL110 adopts a waterproof structure, supporting IP65, which can be installed in outdoor door scenarios.

But the interior assembly is not waterproof. Please do not place in an environment that is too humid or prone to water ingress.

Q: Do I need to subscribe to use the door lock feature?

There are no additional subscription fees to use Tapo DL110.

Q: Can I program the DL110 and other Tapo devices via Smart Action?

Yes, the door lock supports multiple smart action triggers and actions:

Trigger: Unlocked (by Any Method/Specified Person), Locked, Doorbell pressed, Alarm Triggered.

Action: Turn on/off the Locking/Unlocking notifications.

Q: Can I switch the Wi-Fi network for DL110 directly on the Tapo app?

If you change your ISP or router and need to reconnect the DL110 to Wi-Fi, you can connect to the DL110 via Bluetooth near the DL110, then go to the Device Settings page of DL110 and reconnect the DL110 directly to the new Wi-Fi without resetting the DL110.

Security Related

Q: How many ways can DL110 be locked/unlocked?

The DL110 offers four unlocking methods: app unlocking, physical key unlocking, password unlocking, and fingerprint unlocking. It offers five locking methods: app locking, thumb latch locking, registered fingerprint locking, manual locking (including one-touch locking or verification locking), and automatic locking.

Q: Will DL110 lock automatically after I unlock it?

You can enable the Auto Lock feature in case you forget to lock the door. You can also set a Disable Auto Lock schedule to disable auto lock within a set time. To enable the Auto Lock feature, go to Device Settings > Lock Settings > Auto Lock.

Q: How can I change my existing password?

No, you cannot change the existing password on the Tapo app directly once you have set it up, but you can create a new password and delete the old one. To learn how to add a new password, please refer to the following guide.

How to manage your password on your Smart Door lock

Q: Can I still control the DL110 if the router's Wi-Fi suddenly doesn't work?

Yes, if the router’s Wi-Fi goes down for some reason, you can still connect to the DL110 via Bluetooth when you are next to the device.

Q: What is Wrong-Try Protection?

Wrong-Try Protection is a security feature of DL110. When the failed fingerprint attempts reach the limit you set, you can use the PIN code to unlock. If the limit of PIN code attempts is reached, both methods will be in lockdown for the time you set. You can enable this feature in Device Settings > Security Settings > Wrong-Try Protection via the Tapo app.

Q: How does Scramble PIN Code work?

With the Scramble PIN Code feature turned on, you can enter decoy digits before and after your passcode to prevent others from snooping on your actual access password. Using a Scramble PIN Code makes your actual password longer so that others will have a harder time remembering it. The total length should be no more than 20 digits. To set the Scramble PIN Code, go to Device Settings > Security Settings > Scramble PIN Code.

Q: How to check the Smart Lock Events

You can view unlocking, locking status, and other activity on the door lock in its timeline via Event Log. Tap Event Log on the Status page. If you want to save the log to the Cloud, you can enable Log Backup.

Q: How many passwords can be stored in the DL110?

Together, One-time code and normal code can store a total of 200.

And for emergency codes, you can generate up to 16 codes every 4 hours.

For more information about the password, please refer to the following guide:

How to manage your password on your Smart Door lock

Q: How many fingerprints and members can be stored in the DL110?

The number of fingerprints that can be stored is up to 100. You can create 32 members to add fingerprints.

Q: Can I share the DL110 with my family members?

Please refer to this FAQ for more information: How to share the door lock with my family.

Q: How can I control the DL110 in Alexa/Google Home?

Refer to the links below for more detailed instructions:

How to make my Tapo smart door lock work with Amazon Alexa

How to connect my Tapo smart door lock to Google Home

Question 9

How to share the door lock with my family

Accepted Answer

For the convenience of unlocking the door for you and your family, we support sharing your Tapo smart lock with your family members. This article will guide you on how to create your smart door lock PIN code and set fingerprint and account permissions for different family members.

Create a unique PIN Code

You can create a distinctive password for each of your family members. Please read this article to learn how to set up Normal Code and differentiate them by name.

Set PIN code.

Create a family member and register the fingerprint

You can follow the steps below to help your family members to register their fingerprints:

(1) Tap Members & Fingerprints on the Smart Door Lock page.

(2) Add User and give it a name to keep track of who is using the lock.

(3) Set an Avatar for your family member.

(4) Follow the guide to register the fingerprint for your family member. If you want to do it later, you can find the user profile in Members & Fingerprints; then you can add fingerprints again.

(5) You can set access time for the created user, allowing them to unlock the door only during the access time. The default access time is always.

Steps to add fingerprint for the family members.

Share APP control ability with your family member

You can share your Smart Door Lock with your family members so that they can unlock the door lock using the Tapo APP.

(1) Install the Tapo APP on your family member’s phone, and follow this article to create an account for the invitee: https://www.tp-link.com/support/faq/2704/

(2) Tap Members & Fingerprints on the Smart Door Lock page, select the user you created, then tap “TP-Link ID” > Bind now. If you have not created a user, please follow the guide "Create a family member and register the fingerprint” above.

(3) Select the user permission for the invitee. Advanced users can manage the door lock and cannot be restricted by the access time feature, And Basic users can only unlock the door lock during the access time.

Steps to share APP control ability.

(4) Enter the invitee’s TP-Link ID, then tap Share.

(5) Let the invitee log in to the Tapo app, go to Me > Device Sharing to check the invitation under Devices From Others, and tap ACCEPT. After that, the invitee can control the Smart Door Lock.

Accept the Door Lock in Me > Device Sharing.

(6) If you need to change the permission for this invitee, tap Members & Fingerprints and select this user > TP-Link ID to change the User Permissions. If you want to end the sharing, please delete this user.

Change user permissions.

Question 10

How to get the log of Tapo app

Accepted Answer

App logs are critical to further analyze the problem. This article will guide you on how to get Tapo app log.

If you want to get the Tapo Camera’s log, please refer to the following FAQ: How to get the log of Tapo Camera

Note: Make sure you download the latest version of the app from Google Play or the App Store.

Step 1. Launch the Tapo app and log in. Click on Me at the bottom, and then select Support Center.

Screenshot of Tapo app Me page.

Step 2. Choose the Tapo device for which you need to collect logs. Here we take the Tapo C210 as an example.

Screenshot of Tapo app support center page.

Step 3. Select the relevant FAQ, slide to the bottom of the FAQ, and select Contact Technical Support, then select Email Support.

Screenshot guide for accessing Contact Technical Support.

Step 4. Select the corresponding issue type and fill in the rest of the information. Then check Add App Logs, then tap Submit.

Note: If you have contacted TP-Link technical support, please attach your reference number, such as email TKIDXXX.

Screenshot of Tapo app isse types page. Screenshot guide of submitting app logs.

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