What Should I do if I am Unable to Make my TP-Link Smart Devices Work with Alexa

TC40, TC40GW, TC41, TC53, TC55, TC60, TC65, TC70, TC71, TC72, TC73, TC82, TC82 KIT, TC85, TC85 KIT, TCB82, TD21, TD25, TDB21, TL13E, TL31, TL33, TL61-10, TL61-5, TL62-5, TL63-5, Tapo A100, Tapo A200, Tapo A201, Tapo C100, Tapo C101, Tapo C110, Tapo C110P2, Tapo C110P4, Tapo C111, Tapo C120, Tapo C125, Tapo C200, Tapo C200C, Tapo C200P2, Tapo C201, Tapo C202, Tapo C206, Tapo C210, Tapo C210P2, Tapo C211, Tapo C212, Tapo C216, Tapo C21A, Tapo C220, Tapo C222, Tapo C225, Tapo C230, Tapo C260, Tapo C310, Tapo C310P2, Tapo C320WS, Tapo C325WB, Tapo C400S2, Tapo C402, Tapo C402 KIT, Tapo C403, Tapo C403 KIT, Tapo C410, Tapo C410 KIT, Tapo C420, Tapo C420S1, Tapo C420S2, Tapo C420S4, Tapo C425, Tapo C425 KIT, Tapo C460 KIT, Tapo C500, Tapo C501GW, Tapo C510W, Tapo C51A, Tapo C520WS, Tapo C52A, Tapo C530WS, Tapo C660 KIT, Tapo C720, Tapo D130, Tapo D210, Tapo D230S1, Tapo D235, Tapo DL110, Tapo H100, Tapo H110, Tapo H200, Tapo H500, Tapo L430C, Tapo L430P, Tapo L510B, Tapo L510E, Tapo L520E, Tapo L530B, Tapo L530BA, Tapo L530E, Tapo L530EA, Tapo L531E, Tapo L535B, Tapo L535E, Tapo L536E, Tapo L550, Tapo L610, Tapo L630, Tapo L900-10, Tapo L900-20, Tapo L900-5, Tapo L920-10, Tapo L920-5, Tapo L930-10, Tapo L930-5, Tapo P100, Tapo P100M, Tapo P105, Tapo P110, Tapo P110M, Tapo P115, Tapo P115M, Tapo P125, Tapo P125M, Tapo P135 KIT, Tapo P210M, Tapo P300, Tapo P304M, Tapo P306, Tapo P316M, Tapo P400M, Tapo RV10, Tapo RV10 Lite, Tapo RV10 Plus, Tapo RV20, Tapo RV20 Max, Tapo RV20 Max Plus, Tapo RV20 Mop, Tapo RV20 Mop Plus, Tapo RV20 Plus, Tapo RV30, Tapo RV30 Max, Tapo RV30 Max Plus, Tapo RV30 Plus, Tapo RV30C, Tapo RV30C Mop, Tapo RV30C Plus, Tapo RVA100, Tapo RVA101, Tapo RVA102, Tapo RVA103, Tapo RVA105, Tapo RVA200, Tapo RVA202, Tapo RVA300, Tapo RVA301, Tapo RVA400, Tapo S112, Tapo S200B, Tapo S200D, Tapo S210, Tapo S220, Tapo S500, Tapo S500D, Tapo S505, Tapo S505D, Tapo S515, Tapo T100, Tapo T110, Tapo T30 KIT, Tapo T300, Tapo T31 KIT, Tapo T310, Tapo T315

06-26-2018 98,991

Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.

Note: This troubleshooting FAQ is for devices that connect to the Tapo app. For Matter devices, please refer to this FAQ.

Case 1: Unable to link with Alexa

Ensure your Tapo/Kasa and Alexa app is up to date. It is recommended to try uninstalling and reinstalling the two apps that need to be linked.
For Android phones, if you are brought to a web page instead of the Alexa/Tapo/Kasa after starting the link procedure, please check your app settings to ensure they are as follows:
If you start the link process in Alexa (enable the skill) but it fails, please try to start the link process in Tapo/Kasa instead, by opening the app, then selecting Me → Third-Party Services.
If you are still unable to finish the link procedure, please contact TP-Link technical support and provide the exact time you encountered difficulty connecting to Alexa.

Case 2: Unable to discover the device, or some devices do not appear in the Alexa app

Speak the voice command "discover my devices" to rediscover the device.
Disable and then re-enable the skill. Please refer to the steps below.

Reset your Tapo/Kasa devices and re-link them in Tapo/Kasa app.

How to reset a Smart Camera: Kasa | Tapo

How to reset a Smart Bulb: Kasa | Tapo

How to reset a Smart Plug: Kasa | Tapo

If your devices still can’t be discovered in the Alexa app, please note the time of your most recent attempt to discover devices and contact TP-Link technical support.

Case 3: Unable to watch live stream in Alexa app/Echo Show

Note: Not all cameras support this feature.

Disable Wi-Fi on your phone, and verify whether you can access the device via cellular data in the Tapo/Kasa app. If not, please refer to this FAQ for troubleshooting steps.
If you can successfully access the device in the Tapo/Kasa app via cellular data, please note the time of the most recent failed attempt and contact TP-Link technical support.

Case 4: Device is not responding to voice commands

Verify whether you can manually control the device in the Alexa app. If not, please refer to troubleshooting steps below.
Ensure that you logged in to the primary user account in the Alexa app. A Household account cannot control devices via voice commands. If you are unsure, use the voice command to have Alexa switch accounts: "Alexa, switch accounts".

Case 5: Unable to control device in Alexa app

Disable Wi-Fi on your phone, then verify whether you can access the device via cellular data on the Tapo/Kasa app. If not, please refer to this FAQ for device network troubleshooting.
If you can successfully control the device in the Tapo/Kasa app via cellular data, please note the time of your most recent attempt to manage the device in Alexa and contact TP-Link technical support.