FAQs

How to check and improve the network connection stability of Tapo & Kasa smart devices in the Tapo App

TC40, TC41, TC60, TC65, TC70, TC71, TC73, TC82, TC82 KIT, TC85, TL31, TL33, TL61-5, TL63-5, Tapo C100, Tapo C110, Tapo C110P4, Tapo C111, Tapo C120, Tapo C125, Tapo C200, Tapo C210, Tapo C210P2, Tapo C211, Tapo C212, Tapo C220, Tapo C225, Tapo C310, Tapo C310P2, Tapo C320WS, Tapo C325WB, Tapo C400S2, Tapo C420, Tapo C420S1, Tapo C420S2, Tapo C420S4, Tapo C425, Tapo C500, Tapo C510W, Tapo C520WS, Tapo C720, Tapo D130, Tapo D230S1, Tapo H100, Tapo H200, Tapo L510B, Tapo L510E, Tapo L520E, Tapo L530B, Tapo L530E, Tapo L531E, Tapo L535B, Tapo L535E, Tapo L610, Tapo L630, Tapo L900-10, Tapo L900-20, Tapo L900-5, Tapo L920-10, Tapo L920-5, Tapo L930-10, Tapo L930-5, Tapo P100, Tapo P100M, Tapo P105, Tapo P110, Tapo P110M, Tapo P115, Tapo P125, Tapo P125M, Tapo P135 KIT, Tapo P300, Tapo P400M, Tapo RV10, Tapo RV10 Lite, Tapo RV10 Plus, Tapo RV20, Tapo RV20 Mop, Tapo RV20 Mop Plus, Tapo RV20 Plus, Tapo RV30, Tapo RV30 Plus, Tapo RV30C, Tapo RV30C Mop, Tapo RV30C Plus, Tapo S200B, Tapo S200D, Tapo S210, Tapo S220, Tapo S500, Tapo S500D, Tapo S505, Tapo S505D, Tapo T100, Tapo T110, Tapo T300, Tapo T310, Tapo T315
12-17-2021 84,991

Just like any wireless client the strength of the signal the device receives is directly related to how that device will perform.  The stronger the signal the better the performance.

 

Part 1. Checking the signal strength of your TP-Link smart device.

 

The first step at addressing any performance issues is to check the strength of a device’s signal.  For TP-Link’s Tapo and Kasa devices this is as simple as logging into an app and tapping on an icon.  But how do you know if a signal is good or not?  Well the following information explains how to read the signal.

> Than -50 RSSI = a strong signal

-51 to -70 RSSI = an Average Singal

< -70 RSSI = a poor signal

 

For Cameras:

  • Open the Tapo app.
  • Tap on the camera.
  • Tap on Settings.
  • Find and tap on Network Connection.

For other smart devices (such as smart plugs, bulbs, etc.)

  • Open the Tapo app.
  • Tap on the camera.
  • Tap on Settings.
  • Tap on Device Info
  • Tap on the Wi-Fi Icon

Go to the Device Settings page of a smart device on the Tapo app, tap Device Info, and tap the Wi-Fi icon to see the RSSI (signal strength) value.

 

Part 2. How to improve network stability.

Here are some tips for you to optimize your network, you may test the stability again after the optimization.

  • Select a new location for your smart device, move the device closer to the access point or the router.
  • Update the device’s firmware.
  • Keep the smart device away from microwave ovens and other interference sources (refrigerators, ovens, Bluetooth devices, etc.)
  • Change the wireless settings on the router for the 2.4Ghz.
  • Contact the support of your router to optimize your network stability based on your network topology.