FAQs

My Kasa App keeps telling me that my setup is not complete

*Note: All Kasa Cams require and only work with the Kasa for Mobile App

If you are having issues getting your Camera connected review the troubleshooting steps below.

Step 1: Close your Kasa App and then restart the process.

Step 2: Move closer to your Camera or move your Camera closer to the router.

Step 3: Reset the camera by using a paperclip and press the reset button for 5 seconds to Default your device.

*Note: Reset button is located behind the removable cap on the back of the camera.

Step 4: With a defaulted Camera attempt the setup process again.

If you need further assistance contact TP-Link Customer Support here.

TP-LINK