Question 1

How to unlink third-party accounts from your TP-Link ID

Accepted Answer

If you've previously linked your TP-Link ID to third-party services such as Amazon Alexa or Google Home and wish to remove this integration, follow the steps outlined below. Unlinking your TP-Link ID will revoke access to these services to control your Tapo or Kasa devices. Please note that after unlinking, voice commands and automation associated with these services will no longer function until re-linked.

Method 1: Unlinking via Third-Party app

Unlink Alexa service

1. Open the “Amazon Alexa” app and select “Skills & Games” in the menu.

2. Select the button “Your Skills”.

3. Search “Tapo” / “Kasa” skill.

4. Select the button “Disable Skill” to disable the skill, which can unlink the Tapo/Kasa account from Alexa.

Unlink Google Home service

1. Open the “Google Home” APP and select Settings > Works with Google.

2. Find “Tapo” / “Kasa” on “Linked” service, tap and select Unlink account.

3. Confirm “UNLINK” to unlink Tapo/Kasa account from Google Home.

Unlink SmartThings service

1. Open the “SmartThings” APP and select “Menu”.

2. Tap the Settings icon at the upper right.

3. Tap “Linked Services”, tap Tapo/Kasa, and select “Unlink” to unlink Tapo/Kasa account from SmartThings.

Method 2: Unlinking via TP-Link

If you don’t have access to your third-party account, you can unlink the third-party service by changing the password of your TP-Link account.

1. Set a new password in Tapo/Kasa APP in Me > View Account > Change Password.

2. The Email address used for Tapo/Kasa account will receive an Email to tell you that the password has been changed.

3. Please select “unlink services” to unlink all the third-party accounts with your TP-Link ID.

Screenshot of successfully changing TP-Link account password and how to unlink the Third-Party service.

Question 2

Why do I receive a "We Noticed a New Login" email?

Accepted Answer

If you receive a "We Noticed a New Login" email or notification, it could mean a new device has logged in to your TP-Link account. Here are possible reasons:

1. You logged in using a new device with the same TP-Link ID.

2. Your TP-Link ID was shared with others (e.g., family or friends), and they logged in from a different device.

To secure your account and address potential unauthorized access, follow these steps:

Step 1: Confirm Login Activity and change Your Account Password

It is recommended that you should check whether the account was logged in on your trusted devices. If not, please change the login password as soon as possible. Here is guidance for you to change your account password: https://community.tp-link.com/en/forgetpw

Note: If you used the same username and password combination for your TP-Link ID on multiple apps or websites, please use a difficult-to-guess, unique password not used on other accounts.

Step 2: Enable Two-Factor Authentication (2FA)

For Tapo: Open Tapo App > Me > Tap account> Log in security>Two-Factor Authentication. Follow the guide here.

For Kasa: Open Kasa App > Me>Tap account> Log in security>Two-Factor Authentication. Follow the guide here.

For Deco: Open Deco App > Tap hamburger button on the top left Tap account> Log in security>Two-Factor Authentication. Follow the guide here.

For Tether: Open Tether App > Tap hamburger button on the top left Tap account> Log in security>Two-Factor Authentication. Follow the guide here.

Step3: Remove untrusted devices under 2FA

If you’ve already enabled 2FA, please review your trusted devices list and remove any unknown entries to ensure your account is not accessed from unauthorized devices.

Question 3

How to create 3D Map in the Tapo App for Pad

Accepted Answer

Security, lighting, power, switches, and environmental controls—every household device is neatly displayed on a 3D map. With home status instantly visible, intuitive control from a single screen ensures effortless use by everyone in the family.

Step1: Download the 3D Floor Plan

1. Open the Home page of your Tapo APP

2. Click on the cube icon (3D vivid view) in the top right corner

3. Download the Plan

Display the Home icon, cube icon, and download button position in the Tapo app.

Step2: Choose the way to generate the map

Method1: Draw Manually

Method 2: Map by Robot Vacuum (You can choose this method if you have a robot vacuum that supports the mapping function.)

Display the draw manually button and map by robot vacuum button position in the Tapo app.

Step3: Generate the Map

Method1: Draw Manually

1. Follow the instructions in the Tapo App to learn how to create the floor plan of your sweet home.

2. Customize the floor plan (rooms and doors), choose the furniture, and drag the smart home devices that are bonded to your account to the place you want.

Display the Floor plan button in the Tapo APP; we can customize the room and door settings on the left side of this page.

Display the furniture button in the Tapo APP; we can add more furniture on the left side of this page.

Display the devices button in the Tapo APP; we can add smart home devices on the left side of this page.

3. Save the settings: Click the save button on the top right corner and enjoy the 3D map.

Display the whole 3D map that you created.

Method2: Map by Robot Vacuum

1. Choose a robot vacuum.

2. Choose a Map from the robot vacuum and the floor plan will be generated automatically.

Display the map of the robot vacuum and a generate floor plan button that you can click.

Display the map of the house, which is the same as the map on the robot vacuum you chose before.

3. Customize the floor plan (rooms and doors), choose the furniture, and drag the smart home devices that are bound to your account to the place you want.

4. Save the settings: Click the save button on the top right corner and enjoy the 3D map.

How to add the 2nd or more floors

Click on the Floor button and add it. Choose the way to create the new floor. Don’t forget to save the settings.

Display the location of the floor button and add button to add more floors.

Display the location of 3 ways to create a new floor map by robot vacuum, draw manually or duplicate floor.

Question 4

How to use the Home feature and Room feature in the Tapo App

Accepted Answer

This feature allows you to customize your smart home experience, making it simple to control different devices based on where they are located. Whether you have multiple properties or just want to keep your living spaces organized, setting up Homes and Rooms helps streamline your smart device management.

For Home Feature:

1: Open the Tapo app and tap the “My Home” icon. Select “Home Settings” from the menu.

Display the location of the home settings icon.

2. Tap the “+” icon to create a new home.

Display the location of the add button.

3. Create a name for the home and tap “Save”.

Display the name position of the home.

4. Add rooms directly or add them later.

Display a pop-up window where we can choose to add rooms now or add them later.

For Room Feature:

1. Open the Tapo app and tap the “hamburger” icon. Select “Room Settings” from the menu.

Display the position of the room settings.

2. Tap “Add Rooms” to create a new room for your devices.

Display the add rooms button position.

3. Select or enter a name for the room and tap “Save”.

Display the name position of the room.

4. Choose the devices you want to add to this room and tap “Add to This Room” to complete the process.

Display the devices that we can add to the room.

5. Return to the home page, and you'll see the new room listed in the menu, along with your devices inside it.

Display the devices and rooms that we have set up on the home page of the Tapo APP.

Question 5

How secure are Tapo devices?

Accepted Answer

Our Global Certifications

Tapo is committed to data security and compliance, holding ISO 27001 and ISO 27701 certifications. These certifications demonstrate our adherence to international standards for information security management and personal information management.

Data Encryption

Tapo employs AES 128-bit encryption and TLS 1.2 protocols to protect sensitive information, such as camera videos and user identity data. AES 128-bit encryption offers robust protection using a 128-bit key, making unauthorized access nearly impossible. TLS 1.2 ensures secure internet connections, maintaining data confidentiality and integrity while resisting eavesdropping and tampering.

Account Security

To enhance user account security, Tapo implements a Two-Step Verification mechanism. This requires an additional verification step beyond just a username and password, safeguarding user credentials and preventing unauthorized access.

Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App

Comprehensive Data Defense

Tapo partners with AWS to leverage top-tier security services, including DDoS protection and Web Application Firewalls (WAFs), to protect against data attacks. Additionally, we have disaster recovery measures in place to quickly restore data in case of corruption or loss, and we conduct regular security audits to monitor data access and identify potential breaches.

Secure Cameras, Private Life

Tapo provides a full range of cameras designed to secure your home while also protecting your personal information. Our solutions ensure both safety from threats and privacy for your data.

1) Secure Local & Cloud Storage

Keeps up to 512GB of footage stored continuously on a microSD card (not included) or choose our Tapo Care Cloud subscription service, which not only saves your 30-day video history but also provides additional benefits such as activity notifications with snapshots.

What Type of MicroSD Card Does Tapo Camera Support?

General Questions about Tapo Care

2) Privacy Mode

Set your Tapo camera to privacy mode and the camera’s lens will be blocked from recording your privacy moments.

How to Use the Privacy Mode of My Tapo Cameras

3) Set Privacy Zone

Set up blocked areas for your cameras in the Tapo app to prevent recording private spaces, such as your bed. Record only areas that need to be monitored, such as doorways and windows, to ensure your privacy is not leaked.

How to set privacy zone for your Tapo Camera

Question 6

How to get the log of Tapo app

Accepted Answer

App logs are critical to further analyze the problem. This article will guide you on how to get Tapo app log.

If you want to get the Tapo Camera’s log, please refer to the following FAQ: How to get the log of Tapo Camera

Note: Make sure you download the latest version of the app from Google Play or the App Store.

Step 1. Launch the Tapo app and log in. Click on Me at the bottom, and then select Support Center.

Screenshot of Tapo app Me page.

Step 2. Choose the Tapo device for which you need to collect logs. Here we take the Tapo C210 as an example.

Screenshot of Tapo app support center page.

Step 3. Select the relevant FAQ, slide to the bottom of the FAQ, and select Contact Technical Support, then select Email Support.

Screenshot guide for accessing Contact Technical Support.

Step 4. Select the corresponding issue type and fill in the rest of the information. Then check Add App Logs, then tap Submit.

Note: If you have contacted TP-Link technical support, please attach your reference number, such as email TKIDXXX.

Screenshot of Tapo app isse types page. Screenshot guide of submitting app logs.

Question 7

Tapo/Kasa Devices are showing offline after changing or resetting the router.

Accepted Answer

*Note: All Tapo/Kasa devices require and only work with the Tapo/Kasa for Mobile App

If you can't get smart devices online to the network after changed the ISP/ router, or the router is reset, you may try the following guides:

Currently, there is no setting on Tapo/Kasa APP allowing us to switch to a different wireless network directly, but you can achieve this goal using the following two methods instead:

1. Apply the same wireless settings (including the wireless network name, wireless encryption, and password) on your new router as on the old one. Then the device should be able to connect to the new router automatically.

2. If you can’t change the wireless settings, you can also reset and reconfigure the smart device again with the new Wi-Fi.

Please refer to the QIG to reset your smart device. (Both soft reset and hard reset are OK.)

For reconfiguration, here are some articles for your reference.

For Tapo:

For camera: How to set up the Tapo camera | TP-Link

For smart bulb: How to set up Tapo smart bulb | TP-Link

For smart plug: How to set up Tapo smart plug | TP-Link

For hub: How to Set Up Your Tapo Smart Hub and Connect Hub to Your Router Wirelessly (Tapo H200) | TP-Link

For Kasa:

For camera: How Do I Setup my Kasa Cam? | TP-Link

For plug: How to set up my TP-Link Smart Plug Switch via Kasa

If you need further assistance, contact TP-Link Customer Support here.

Question 8

How to configure the Notification feature for the Tapo & Kasa devices on the Tapo app

Accepted Answer

With the Notification feature configured on the Tapo app, you can decide whether to receive notifications on your phone. Here is the detailed instruction to configure the Notification feature on the Tapo app.

Part 1. Notification Settings for all smart devices

On the Tapo app>>Me>>Notifications page, you are able to change the Notification Settings.

1) You can tap System Notifications to toggle On/Off the Device Sharing, Firmware Update, and New Device Found options to decide whether to receive these notifications on your phone.

2) You can toggle On/Off the Promotions to decide whether to receive exclusive offers, VIP giveaways, and new product notifications.

3) If you enable the Device and go to the Management page, you can turn On/Off the switch beside the smart device to decide whether to receive notifications about it.

4) Tap the Do Not Disturb feature and when it is enabled, you won't receive notifications during the scheduled time on your phone. Tap Exceptions>>Add Devices to add devices if you want to receive notifications from them during Do Not Disturb.

Note: Notifications like water leaks or doorbell thefts still work during the scheduled time.

Notification settings page. Management page.

Do Not Disturb page. Exceptions page.

If you’d like to change the notification sound for your Tapo App, follow the steps below based on your device type:

1. For Android Phones: Go to Settings > Apps > Manage apps on your phone and search for the Tapo app. Tap on the Tapo app to access its settings, then navigate to the Notifications section. From here, you can enable/disable notifications or customize the notification sound for the Tapo app.

Note: The exact path to manage notification sounds may vary slightly depending on your Android device. If you cannot find the settings, contact your phone’s customer support for assistance.

2. For iPhones: Go to Settings > Sounds & Haptics > Default Alerts on your iPhone. Select the desired notification sound from the available options.

Note: iOS does not allow apps to use custom notification sounds beyond the default system sounds. You can only choose from the predefined options provided by your device.

Part 2. Notification Settings for Tapo & Kasa Cameras

If you want to receive push notifications on your phone when the Tapo & Kasa Cameras detect events, please refer to the following steps to set up the Notification feature on the Tapo app.

Here we take Tapo C200 as an example.

Step 1. On the Tapo app>>Me>>Notifications page, go to Device Notifications>>Management to ensure the switch is enabled for your camera.

Turn off the Do Not Disturb feature or add your camera to the Exceptions page.

Notification settings page.

Step 2. On the Home page of the Tapo app, tap your camera model card or tap the Cameras tab>click on Manage on your camera model to go to the Live View page.

Tapo device card.

Step 3. On the Live View page, tap the icon on the top right corner to enter the Device Settings page.

Tap gear icon.

Step 4. Click on Notifications on the Device Settings page.

Tap notification.

Step 5. Enable Activity Notifications and Rich Notifications as per your desire.

Tap Activity Type to select the detection types for which you want to receive push notifications.

Note: Currently, some Camera models do not have the Activity Type feature, and you will receive all types of notifications when the camera detects events.

Tap activity notifications. Tap activity type.

Set the time to receive the push notifications.

If you select Custom Time, you can customize the time period to receive the push notifications as you desire.

Go to the Schedule on the Notification page. Select Custom Time to set the time to receive notifications.

If you’d like to change the notification sound for your Tapo App, follow the steps below based on your device type:

1. For Android Phones: Go to Settings > Apps > Manage apps on your phone and search for the Tapo app. Tap on the Tapo app to access its settings, then navigate to the Notifications section. From here, you can enable/disable notifications or customize the notification sound for the Tapo app.

Note: The exact path to manage notification sounds may vary slightly depending on your Android device. If you cannot find the settings, contact your phone’s customer support for assistance.

2. For iPhones: Go to Settings > Sounds & Haptics > Default Alerts on your iPhone. Select the desired notification sound from the available options.

Note: iOS does not allow apps to use custom notification sounds beyond the default system sounds. You can only choose from the predefined options provided by your device.

If you have enabled the Notifications feature on the Tapo app but can’t receive push notifications on your phone, please refer to the link below to troubleshoot.

Why can’t I receive notifications after turning on Notifications?

Question 9

Answers to All Your Questions on TP-Link Robot Vacuum

Accepted Answer

This article gathers all the possible questions on TP-Link Robot Vacuum. The following sections will help answer your questions.

Voice Prompts

Voice Prompts for Issues (For LiDAR Navigation Robot Vacuum)

Common Questions

My Robot Vacuum Makes Abnormal Noise During Cleaning

How to Troubleshooting A Charging Failure on My Robot Vacuum

Decreased Cleaning Ability or Dust Leakage in My Robot Vacuum

The Scheduled Cleaning of My Robot Vacuum Doesn't Work

Failed to Setup My Robot Vacuum

Whether the Robot Vacuum Consumes Power When It Is Placed on the Dock

Whether the Robot Vacuum Needs to be Charged for 16 Hours for the First Three Times

How to Connect Your Robot Vacuum to Your Home Wi-Fi

How Can I Schedule the Robot Vacuum to Clean Regularly？

Maintenance

How to Fill the Water Tank for the Robot Vacuum

How to Clean the Main Wheels of My Robot Vacuum

How to Clean the Caster Wheel of My Robot Vacuum

How to Clean the Charging Contacts of My Robot Vacuum

How to Clean the Dustbin of My Robot Vacuum

How to Clean the Filter of My Robot Vacuum

How to Clean the Main Brush of My Robot Vacuum

How to Clean the Mop Cloth of My Robot Vacuum

How to Clean the Sensors of My Robot Vacuum

How to Clean the Side Brush of My Robot Vacuum

Parts Replacement

How to Replace the Dust Bag of My Robot Vacuum (RV30 Plus/RV10 Plus)

How to Replace the Filter of My Robot Vacuum

How to Replace the Main Brush of My Robot Vacuum

How to Replace the Mop Cloth of My Robot Vacuum

How to Replace the Side Brush of My Robot Vacuum

Troubleshooting

How to Troubleshoot Your Tapo Robot Vacuum When It Can't Pick Up All Debris

What should I do if my Tapo RV10 series robot vacuum does not return to the charging dock?

My Robot Vacuum Failed to Connect to Wi-Fi

What Should I do if the Front Bumper of My Robot Vacuum Gets Stuck?

What Should I do if the Side Brush of My Robot Vacuum Gets Stuck?

What Should I do if the Main Brush of My Robot Vacuum Gets Stuck?

LiDAR of the Robot Vacuum Reports Errors or is Stuck/Entangled

Why does My Robot Vacuum Fall Down the Stairs?

What Should I do if a Battery of the Robot Vacuum Error Occurs?

What Should I do if the Main Wheel of My Robot Vacuum Reports Errors?

What Should I do if the Side Brush of My Robot Vacuum Reports Errors?

What Should I do if the Suction Fan of My Robot Vacuum Reports Errors?

What Should I do if the Main Brush of the Robot Vacuum Reports Occurs?

What Should I do if the Water Pump of the Robot Vacuum Reports Errors?

Why my Robot Vacuum is offline?

App Features

How to divide and merge the room in a robot vacuum map

How to rename your room in a robot vacuum

How to set blocked areas using No-Go Zones and Virtual Wall for robot vacuum

What is Custom Cleaning of the robot vacuum?

What is Whole House Advanced Cleaning of the robot vacuum?

Question 10

How to check and improve the network connection stability of Tapo&Kasa smart devices

Accepted Answer

Due to a variety of user installation environments and network topologies, your smart devices may have some connection problems under certain conditions, such as a delay in live view, slow loading, unstable network, and other problems.

This FAQ will guide you through checking and improving the stability of the connection between your smart devices and your phone on your local network for better performance.

Part 1. Check the signal strength of the TP-Link smart device

If your device is connected wirelessly to a Wi-Fi network, you can check the received signal strength on the app.

Tapo APP -> tap Gear button. in the left top -> Device Settings -> Device info -> tap Wi-Fi icon to see signal strength (the value of RSSI).

Strong: more than -50 dBm

Good to Average: among -70 dBm to -50 dBm

Poor: less than -70 dBm

Tap Wi-Fi icon. Check RSSI.

Part 2. Check the delay between a smart device and a phone on the local network

Due to different network topologies and wireless interference, we still need to check the actual delay between the smart device and the phone via the Ping command if there is a connection issue (such as slow loading, unstable issue, etc.).

Here we use the APP “Network Analyzer” as an example.

Step 1: Install the test app “Network Analyzer” on your phone.

For Android: https://play.google.com/store/apps/details?id=net.techet.netanalyzerlite.an

For iOS: https://apps.apple.com/app/network-analyzer/id562315041

Step 2: Check the IP address of the smart device you want to test on the Tapo APP.

You can find the IP address of the smart device on the device’s Device Settings -> Device Info page.

Find IP Address.

Step 3: Ping the IP address.

Open the “Network Analyzer” app, go to Tools -> Ping, and input the IP address of the camera, then tap on “Start”.

Ping IP address in Network Analyzer app.

Step 4: Check the test results.

If your test results show that many data packages are lost, it means your network is not stable.

If the data package delay is over 100ms, accessing to your device can be relatively slow.

Check test results.

Part 3. How to improve the network connection stability

Please refer to this FAQ for detailed troubleshooting steps.

Запасний комплект аксесуарів для робота-пилососа tapo

Запасний комплект аксесуарів для робота-пилососа tapo

Підтримка застосунку Tapo

Walk You Through Setup Step by Step

Watch the whole setup process in the whole

How to Clean the Filter: Tapo RVA105

How to Clean the Main Brush: Tapo RVA105

How to Clean the Side Brush: Tapo RVA105

Завантаження

Відео

How to Clean the Filter: Tapo RVA105

How to Clean the Main Brush: Tapo RVA105

How to Clean the Side Brush: Tapo RVA105

FAQ