Question 1

How to unlink third-party accounts from your TP-Link ID

Accepted Answer

If you've previously linked your TP-Link ID to third-party services such as Amazon Alexa or Google Home and wish to remove this integration, follow the steps outlined below. Unlinking your TP-Link ID will revoke access to these services to control your Tapo or Kasa devices. Please note that after unlinking, voice commands and automation associated with these services will no longer function until re-linked.

Method 1: Unlinking via Third-Party app

Unlink Alexa service

1. Open the “Amazon Alexa” app and select “Skills & Games” in the menu.

2. Select the button “Your Skills”.

3. Search “Tapo” / “Kasa” skill.

4. Select the button “Disable Skill” to disable the skill, which can unlink the Tapo/Kasa account from Alexa.

Unlink Google Home service

1. Open the “Google Home” APP and select Settings > Works with Google.

2. Find “Tapo” / “Kasa” on “Linked” service, tap and select Unlink account.

3. Confirm “UNLINK” to unlink Tapo/Kasa account from Google Home.

Unlink SmartThings service

1. Open the “SmartThings” APP and select “Menu”.

2. Tap the Settings icon at the upper right.

3. Tap “Linked Services”, tap Tapo/Kasa, and select “Unlink” to unlink Tapo/Kasa account from SmartThings.

Method 2: Unlinking via TP-Link

If you don’t have access to your third-party account, you can unlink the third-party service by changing the password of your TP-Link account.

1. Set a new password in Tapo/Kasa APP in Me > View Account > Change Password.

2. The Email address used for Tapo/Kasa account will receive an Email to tell you that the password has been changed.

3. Please select “unlink services” to unlink all the third-party accounts with your TP-Link ID.

Screenshot of successfully changing TP-Link account password and how to unlink the Third-Party service.

Question 2

Frequently asked questions about the "Third-Party Compatibility" feature

Accepted Answer

Q1: What does the "Third-Party Compatibility" feature in the Tapo/Kasa app do?

A1: The "Third-Party Compatibility" feature was designed to balance users' demand for third-party apps with the security of product use. By enabling this feature, you may continue to manage Tapo/Kasa devices using third-party apps like Home Assistant.

However, please keep in mind that this may reduce the security of your devices. When using third-party applications to manage Tapo/Kasa devices, you must enter your TP-Link account credentials, which can pose a risk as these apps have not undergone our stringent security review. This could potentially expose your devices and personal information to unauthorized access. Think of it as opening a secondary door in your home: while it may provide convenience, it also increases the risk of unwanted entry.

In a word, we strongly recommend using the official Tapo/Kasa app to manage your products, as it has undergone rigorous security testing to ensure the highest level of data and usage safety.

Q2: What should I do if my Kasa/Tapo devices can't be integrated into third-party apps like Home Assistant?

A2: You can launch Tapo App -> Tap Me -> Tap Tapo Lab -> Then enter Third-Party Compatibility to enable the feature (For Kasa app: Tap Me -> Tap Settings -> Find Third-Party Compatibility).

However, to help you properly, before you decide to enable this feature, it is recommended that you carefully understand its purpose and impact.

The "Third-Party Compatibility" feature increases the potential for integrating Tapo/Kasa devices with third-party apps like Home Assistant. Enabling this option may allow for more compatibility with other apps, but it also means that some security vulnerabilities previously addressed may be reintroduced, increasing privacy and security risks.

Note:

(1) This feature is disabled by default to ensure security, and you can choose to enable it based on your personal desires.

(2) If you choose to activate this feature, it will be considered as acceptance of any associated risks.

(3) We have not officially advertised support for Home Assistant or other third-party apps, so enabling this feature does not guarantee that your devices will work seamlessly with them. If you still encounter issues after compatibility is enabled, we suggest visiting the corresponding third-party forums or official websites for further assistance.

Question 3

How to set up Time Stamp Format on Tapo Camera

Accepted Answer

Tapo cameras provide flexible Time Stamp Format options to customize the display to your preference. Here’s how to adjust the timestamp on your Tapo camera:

1. On the Home page, tap on your camera model card to go to the camera Live View page (or you can click on Cameras tab>tap Manage on your camera model to go to the Live View page).

The device card on the camera page.

2. On the Live View page, tap the icon at the top right corner to enter the Device Setting page.

The Device Setting at the top right corner.

3. Tap Video & Display, then select ON-screen Display Info:

Tap Video & Display on the Device Setting page and tap the ON-screen Display Info on the Video & Display page.

4. Enable the Display Time Stamp and tap on the Time Stamp. Then select one Date format and click the Save button at the top right corner.

The Time Stamp is on the ON-screen Display Info page and all types of Time Stamp Format are on the Time Stamp Format page.

Question 4

Why do I receive a "We Noticed a New Login" email?

Accepted Answer

If you receive a "We Noticed a New Login" email or notification, it could mean a new device has logged in to your TP-Link account. Here are possible reasons:

1. You logged in using a new device with the same TP-Link ID.

2. Your TP-Link ID was shared with others (e.g., family or friends), and they logged in from a different device.

To secure your account and address potential unauthorized access, follow these steps:

Step 1: Confirm Login Activity and change Your Account Password

It is recommended that you should check whether the account was logged in on your trusted devices. If not, please change the login password as soon as possible. Here is guidance for you to change your account password: https://community.tp-link.com/en/forgetpw

Note: If you used the same username and password combination for your TP-Link ID on multiple apps or websites, please use a difficult-to-guess, unique password not used on other accounts.

Step 2: Enable Two-Factor Authentication (2FA)

For Tapo: Open Tapo App > Me > Tap account> Log in security>Two-Factor Authentication. Follow the guide here.

For Kasa: Open Kasa App > Me>Tap account> Log in security>Two-Factor Authentication. Follow the guide here.

For Deco: Open Deco App > Tap hamburger button on the top left Tap account> Log in security>Two-Factor Authentication. Follow the guide here.

For Tether: Open Tether App > Tap hamburger button on the top left Tap account> Log in security>Two-Factor Authentication. Follow the guide here.

Step3: Remove untrusted devices under 2FA

If you’ve already enabled 2FA, please review your trusted devices list and remove any unknown entries to ensure your account is not accessed from unauthorized devices.

Question 5

How to create 3D Map in the Tapo App for Pad

Accepted Answer

Security, lighting, power, switches, and environmental controls—every household device is neatly displayed on a 3D map. With home status instantly visible, intuitive control from a single screen ensures effortless use by everyone in the family.

Step1: Download the 3D Floor Plan

1. Open the Home page of your Tapo APP

2. Click on the cube icon (3D vivid view) in the top right corner

3. Download the Plan

Display the Home icon, cube icon, and download button position in the Tapo app.

Step2: Choose the way to generate the map

Method1: Draw Manually

Method 2: Map by Robot Vacuum (You can choose this method if you have a robot vacuum that supports the mapping function.)

Display the draw manually button and map by robot vacuum button position in the Tapo app.

Step3: Generate the Map

Method1: Draw Manually

1. Follow the instructions in the Tapo App to learn how to create the floor plan of your sweet home.

2. Customize the floor plan (rooms and doors), choose the furniture, and drag the smart home devices that are bonded to your account to the place you want.

Display the Floor plan button in the Tapo APP; we can customize the room and door settings on the left side of this page.

Display the furniture button in the Tapo APP; we can add more furniture on the left side of this page.

Display the devices button in the Tapo APP; we can add smart home devices on the left side of this page.

3. Save the settings: Click the save button on the top right corner and enjoy the 3D map.

Display the whole 3D map that you created.

Method2: Map by Robot Vacuum

1. Choose a robot vacuum.

2. Choose a Map from the robot vacuum and the floor plan will be generated automatically.

Display the map of the robot vacuum and a generate floor plan button that you can click.

Display the map of the house, which is the same as the map on the robot vacuum you chose before.

3. Customize the floor plan (rooms and doors), choose the furniture, and drag the smart home devices that are bound to your account to the place you want.

4. Save the settings: Click the save button on the top right corner and enjoy the 3D map.

How to add the 2nd or more floors

Click on the Floor button and add it. Choose the way to create the new floor. Don’t forget to save the settings.

Display the location of the floor button and add button to add more floors.

Display the location of 3 ways to create a new floor map by robot vacuum, draw manually or duplicate floor.

Question 6

How to use the Home feature and Room feature in the Tapo App

Accepted Answer

This feature allows you to customize your smart home experience, making it simple to control different devices based on where they are located. Whether you have multiple properties or just want to keep your living spaces organized, setting up Homes and Rooms helps streamline your smart device management.

For Home Feature:

1: Open the Tapo app and tap the “My Home” icon. Select “Home Settings” from the menu.

Display the location of the home settings icon.

2. Tap the “+” icon to create a new home.

Display the location of the add button.

3. Create a name for the home and tap “Save”.

Display the name position of the home.

4. Add rooms directly or add them later.

Display a pop-up window where we can choose to add rooms now or add them later.

For Room Feature:

1. Open the Tapo app and tap the “hamburger” icon. Select “Room Settings” from the menu.

Display the position of the room settings.

2. Tap “Add Rooms” to create a new room for your devices.

Display the add rooms button position.

3. Select or enter a name for the room and tap “Save”.

Display the name position of the room.

4. Choose the devices you want to add to this room and tap “Add to This Room” to complete the process.

Display the devices that we can add to the room.

5. Return to the home page, and you'll see the new room listed in the menu, along with your devices inside it.

Display the devices and rooms that we have set up on the home page of the Tapo APP.

Question 7

How to set privacy zone for your Tapo Camera

Accepted Answer

The Privacy Zones feature allows you to define a specific area that can't be viewed or monitored to protect your privacy. The purpose of the Private zones is to prevent some areas from being recognized.

Note: The settings apply only to the current camera view. When the camera is rotated, the camera view changes and the settings will not apply.

Step 1: Launch Tapo App, and pick the camera you would like to edit by selecting it to enter the live view.

Step 2: Tap the Device Settings> Video& Display> Privacy Zones.

Display the Video & Display position in the app. Display the Privacy Zones position in the app.

Step3: Enable Privacy Zones, and click on the arrow symbol to edit.

Tap the arrow symbol to customize the Privacy zones.

Step 4: Add zone and drag the corners of the privacy zones to adjust it.

Personalize privacy zones by adding and clearing. Then save the changes.

You can customize the zone and clear it in the app.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 8

How secure are Tapo devices?

Accepted Answer

Our Global Certifications

Tapo is committed to data security and compliance, holding ISO 27001 and ISO 27701 certifications. These certifications demonstrate our adherence to international standards for information security management and personal information management.

Data Encryption

Tapo employs AES 128-bit encryption and TLS 1.2 protocols to protect sensitive information, such as camera videos and user identity data. AES 128-bit encryption offers robust protection using a 128-bit key, making unauthorized access nearly impossible. TLS 1.2 ensures secure internet connections, maintaining data confidentiality and integrity while resisting eavesdropping and tampering.

Account Security

To enhance user account security, Tapo implements a Two-Step Verification mechanism. This requires an additional verification step beyond just a username and password, safeguarding user credentials and preventing unauthorized access.

Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App

Comprehensive Data Defense

Tapo partners with AWS to leverage top-tier security services, including DDoS protection and Web Application Firewalls (WAFs), to protect against data attacks. Additionally, we have disaster recovery measures in place to quickly restore data in case of corruption or loss, and we conduct regular security audits to monitor data access and identify potential breaches.

Secure Cameras, Private Life

Tapo provides a full range of cameras designed to secure your home while also protecting your personal information. Our solutions ensure both safety from threats and privacy for your data.

1) Secure Local & Cloud Storage

Keeps up to 512GB of footage stored continuously on a microSD card (not included) or choose our Tapo Care Cloud subscription service, which not only saves your 30-day video history but also provides additional benefits such as activity notifications with snapshots.

What Type of MicroSD Card Does Tapo Camera Support?

General Questions about Tapo Care

2) Privacy Mode

Set your Tapo camera to privacy mode and the camera’s lens will be blocked from recording your privacy moments.

How to Use the Privacy Mode of My Tapo Cameras

3) Set Privacy Zone

Set up blocked areas for your cameras in the Tapo app to prevent recording private spaces, such as your bed. Record only areas that need to be monitored, such as doorways and windows, to ensure your privacy is not leaked.

How to set privacy zone for your Tapo Camera

Question 9

How to get the log of Tapo app

Accepted Answer

App logs are critical to further analyze the problem. This article will guide you on how to get Tapo app log.

If you want to get the Tapo Camera’s log, please refer to the following FAQ: How to get the log of Tapo Camera

Note: Make sure you download the latest version of the app from Google Play or the App Store.

Step 1. Launch the Tapo app and log in. Click on Me at the bottom, and then select Support Center.

Screenshot of Tapo app Me page.

Step 2. Choose the Tapo device for which you need to collect logs. Here we take the Tapo C210 as an example.

Screenshot of Tapo app support center page.

Step 3. Select the relevant FAQ, slide to the bottom of the FAQ, and select Contact Technical Support, then select Email Support.

Screenshot guide for accessing Contact Technical Support.

Step 4. Select the corresponding issue type and fill in the rest of the information. Then check Add App Logs, then tap Submit.

Note: If you have contacted TP-Link technical support, please attach your reference number, such as email TKIDXXX.

Screenshot of Tapo app isse types page. Screenshot guide of submitting app logs.

Question 10

What should I do if my battery-powered camera can't detect the motion?

Accepted Answer

Most Tapo battery-powered devices conserve energy by entering sleep mode when inactive, so they cannot continuously monitor motion like plugged-in cameras.

Detection occurs only when the device is awake, indicated by an illuminated LED. There are 2 methods to wake up the battery-powered devices:

1. PIR sensor detects motion and activates the device

2. Watching the live stream in the app

Specific models with 24/7 Capture feature can continuously capture images within a specific time interval for 7*24 hours, then trigger detections.

This article guides you through troubleshooting issues such as:

• Not receiving notifications or recordings despite motion occurs in front of the camera

• Only receiving notifications and clips while watching the live stream

Step 1. Confirm the detection range and adjust the installation if necessary

Due to the physical limitations of sensors, the detection range of current battery-powered camera products is limited — and Tapo products are no exception.

The mounting location greatly affects the detection range. We highly recommend you install in our recommended height and angle in quick installation guide. Please check the recommended mounting height and angle in the Tapo app: Device Settings > User Guide > Mounting Guide or the Quick Installation Guide.

Take C425/TC85 as an example: the recommended height is 2-3 meters, tilted down at an angle of 10°-15°. And the maximum detection distance is about 8 meters (in sensitivity 10). Therefore, if the movement is beyond this range, it can't be detected.

Sketch for the C425 camera installation.

For Tapo battery Pan&Tilt camera, the PIR sensor will move with the camera. So, please keep the PIR sensor level and tilt the camera lens downwards at an angle of about 20°.

The angle of PIR sensor for Tapo C610 should be 20°.

Step 2. Adjust the Wake-up sensitivity

Please adjust your Wake-up sensitivity appropriately in conjunction with this FAQ: How to test the detection range of Tapo battery camera

If your camera doesn’t support this feature, try the following method to see if movement can wake it up:

1. Turn on the Alarm in Device Settings > Alarm > Detection Alarm. Choose Alarm Type as sound.

2. Leave the live view and wait for the camera to power off.

3. Slowly approach the camera from a distance, when the Alarm sound turns on, it indicates that here's the maximum wake-up distance. Movement further away cannot trigger detection.

Step 3. If the detection range is still not ideal

For the models that support 24/7 Capture feature:

24/7 Capture refers to a mechanism that captures images at a certain frequency and triggers recording based on the differences between images. Once enabled, the camera can continuously capture images at 1fps within a specific time interval for 7*24 hours. When an event is detected, it will switch back to normal frame rate recording.

24/7 Capture can extend the detection range for comprehensive coverage and achieve a result similar to continuous recording with lower power consumption. It ensures more critical footage is captured. So, if you have a solar panel and or can charge the camera frequently, you can follow this FAQ to turn on the 24/7 Capture feature to extend the detection range: How can I enable the 24/7 Capture on Battery Camera?

If you find the detection feature is not working properly when the 24/7 feature is enabled, refer to the following guidance to troubleshoot: Detection is not working on Tapo/Kasa Camera

For more details about 24/7 feature, refer to: How can I enable the 24/7 Capture on Battery Camera?

For the models that don’t support 24/7 Capture feature:

If the detection range is not ideal. Please try the following methods to improve it.

• Avoid placing the camera behind glass

Situating the camera behind glass can prevent it from detecting movement outside, resulting in missed alerts.

• Keep the motion sensor lens level

Ensure the camera lens is horizontal. If tilted or inverted, the PIR sensor's detection range may be limited, leading to missed motion events.

The image shows the correct installation lens level.

• Don’t mount upside down

Ensure the camera is oriented correctly to maintain proper functionality.

The image shows that the camera should be mounted with a lens oriented at the top.

• Mount the camera to the side

Avoid pointing the camera directly at the monitoring area. When someone approaches directly, the PIR sensor may not activate effectively. Position the camera to the side for better sensitivity.

Note: PIR sensors operate by detecting changes in thermal radiation in the environment. When an object or a person moves within the sensor's detection range, it causes a temperature change. The sensor primarily relies on a pyroelectric element to sense these changes, which typically occur through the relative motion between the object and the sensor.

The design of PIR sensors makes them more sensitive to lateral motion (i.e., motion parallel to the sensor) and less sensitive to radial motion (i.e., movement toward or away from the sensor). This is because the sensor's pyroelectric element primarily detects the temperature difference between two heat sources, and radial motion may not produce sufficient temperature changes in the sensor’s detection area to trigger an alarm.

The image shows how to mount the camera to the side.

Additionally, some animals may be difficult to detect because their heat signatures are smaller and less likely to trigger the sensor compared to humans.

Step 4. Adjust the Clip Settings

1. Navigate to Camera Settings > Storage & Recording > Clip Settings.

2. Reduce the Retrigger Time, increase the Record Buffer, and extend the Maximum Clip Length.

Step 5. Check firmware

Ensure that the camera's firmware is up to date.

Step 6: Modify detection settings

Adjust the detection types, active zone, and detection sensitivity. Take motion detection for example, go to Camera Settings > Detection > Motion Detection, and modify motion detection sensitivity.

Розумна бездротова камера відеоспостереження та сонячна панель

Розумна бездротова камера відеоспостереження та сонячна панель

Багатофункціональний захист. Універсальність без проводів.

Бездротова, встановлюється майже будь-де!

Безперервна сонячна енергія з гнучкою установкою

Яскраві кольори навіть за слабкого освітлення

Підтримка застосунку Tapo

Walk You Through Setup Step by Step

Watch the whole setup process in the whole

How to Set Up and Mount Tapo Solar-Powered Security Camera Kit: Tapo C425 KIT & TC85 KIT

Специфікації

Завантаження

Відео

How to Set Up and Mount Tapo Solar-Powered Security Camera Kit: Tapo C425 KIT & TC85 KIT

FAQ

Багатофункціональний захист.
Універсальність без проводів.