Часто задаваемые вопросы

Why my smart plug cannot connect to WEP encryption WiFi?

Please refer to the link below to connect your TP-Link Smart Plug to your home network via Kasa:

How to connect my TP-Link Smart Plug to my home network via Kasa?

If you choose WEP encryption for your home network, you may encounter the problem at the last step as bellow:

1. Failed to connect to your home network, even you tried many times

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2. When you input your Wi-Fi password for your Smart Plug, it will prompt “Please enter a network that is 5 or 13 characters long” error message which stops the connecting step.

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The root reason for this problem is our smart plug can only connect to 5 or 13 characters long password Wi-Fi when you choose WEP encryption for your router.

Here we use TL-WR843N WEP encryption as example:

1. In “wireless” setting and in “wireless security”, you can find WEP encryption.

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2. Here are three options: “Type”, “WEP Key Format”, and “Key Type”.

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3. In “WEP key Format” if you choose “Hexadecimal”, the Key format must be 10(64 bit), 26(128 bit) or 32(152 bit) characters.

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4. In “WEP key Format” if you choose “ASCII”, the Key format must be 5(64 bit), 13(128 bit) or 16(152 bit) characters.

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In the other words, our Smart Plug can only accept WEP ASCII 64bit and 128bit encryption when you choose WEP for your Wi-Fi.

By the way, as the statement in our Wi-Fi security setting, we don’t recommend you using WEP encryption. It is more secure if you choose WPA/WPA2, and our smart plug can accept it.

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