How to Get the Diagnostic Log from a Tapo Camera Using a microSD Card

TC74, TP11, Tapo C100, Tapo C101, Tapo C103, Tapo C104, Tapo C110, Tapo C110P2, Tapo C113, Tapo C200, Tapo C200P2, Tapo C201, Tapo C202, Tapo C206, Tapo C207, Tapo C210, Tapo C210P2, Tapo C216, Tapo C21A, Tapo C232, Tapo C310, Tapo C320WS, Tapo C325WB, Tapo P100, Tapo P110
08-05-2021 183,286

Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.

This page explains how to enable the Diagnose feature in the Tapo app and extract the diagnostic log file from a Tapo camera via a microSD card (sold separately). The log file can be shared with TP-Link technical support to help resolve persistent camera issues, such as notifications not working or connectivity problems.

Key Takeaways

  • A microSD card (sold separately) must be inserted into the camera before enabling Diagnose.
  • The Diagnose feature is enabled in the Tapo app under Device Settings > Advanced Settings.
  • After enabling Diagnose, let the camera run until the issue recurs before retrieving the log file.
  • The log file is saved to the microSD card under the filename "diagnose_log".

Steps to Get the Tapo Camera Log

Step 1. Insert a microSD card into the camera.

Step 2. Open the Tapo app, tap the camera’s model card to enter the camera’s Live View page > tap the gear icon in the top right corner to enter Device Settings > Advanced Settings > Diagnostics.

Go to camera Device Settings, select Advanced Settings.Tap Diagnostics.Turn on Diagnostics.

Step 3. Let the camera run for some time and wait for the problem to recur. The log file will be stored on the SD card.

Step 4. Take out the SD card from the camera and insert it into the computer's SD card slot or connect it via an SD card adapter.

Step 5. Get the log file named “diagnose_log” in the SD card and send it to technical support.

To learn more about each function and configuration, please visit the Download Center to download the manual for your product.