FAQs

What can I do if the Tapo app is not working properly?

If there’s something wrong with the Tapo app, please try to do the below troubleshooting based on the problem you have.

Q1: Can’t install the Tapo app successfully

 Tapo app requires Android 4.3 or higher/iOS 8.0 or higher OS version on your mobile device. If you encounter any installation problems, please kindly check and update the OS version on your mobile device.

 

Q2: Tapo app has a crash issue

1. Uninstall the Tapo app, then reinstall the latest app on your phone.

2. Install the Tapo app on another phone for a try.

 

Q3: Fail to login with TP-Link ID

1. Open a browser and search something on the mobile device, make sure it has internet access.

2. Connect the mobile device to another Wi-Fi network for a try.

3. Uninstall and reinstall the latest Tapo app, then open the app and log in.

4. Use a different mobile deivce to download and install the Tapo app, then try to log into the app again.

TP-LINK