FAQs

What should I do if the Tapo device loses connection to the network?

For some reason, the Tapo device may lose connection to the network and you will fail to control it with the app. Here are some tips aims to solve the issue.

Step 1 Ensure the router is working properly. You can connect your phone or laptop to the Wi-Fi network of your router, then confirm if the router has a stable connection or not.

Step 2 Move the Tapo device closer to the router, in case the problem is caused by the bad signal.

Step 3 Change the wireless settings on the router for a try, such as channel, channel width or wireless encryption settings.

Step 4 Update the firmware of the Tapo device.

Step 5 Reset the Tapo device and re-configure it if you have not tried that before.

Step 6 Check if you have set Blacklist for the Tapo device on your router.

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