FAQs

How to set up a connected Matter device with another smart home system

Tapo P125M, Tapo S505, Tapo S505D
02-02-2023 1,538

Matter’s multi-admin support allows your Matter-enabled smart home device to be controlled using multiple smart home systems.

This article will show you how to set up the connected Matter-enabled device with another smart home system or assistant.

If you fail to set up the Matter device with another assistant, please refer to FAQ Troubleshooting for failing to set up a connected Matter device with another smart home system

Note: If your Matter-enabled device has already been added to a Matter-enabled smart home system, the setup code that comes with your product cannot be used for the second commissioning and you need to follow the steps below to generate a new code.

The general step to set up your Matter device with another smart home system:

Before you start the setup, please ensure your Matter device, your phone, and the Matter-enabled Hub are connected to the same Wi-Fi. (Your Matter device and phone are required to connect to 2.4 GHz Wi-Fi)

Step 1. Open the app the Matter device originally paired with and go to the device’s settings menu.

Step 2.  Create an 11-digit setup code. (or QR code)

Step 3. Copy the setup code

Step 4.  Open another app that you want to use for controlling the Matter device, and follow the app-specific instructions for entering the code (or scan the QR code).

The following is the guidance for specific apps:

How to set up the Alexa connected Matter device with another Smart Home system

a. Launch your Alexa and go to the device Settings page.

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b. Tap Other Assistants and Apps and then tap Add Another to create an 11-digit setup code.

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c. Copy the setup code.

Note: The pairing code will expire in 15 minutes.

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d. Launch another app and follow the setup instruction to enter the setup code and follow the app instructions to complete the setup.

For more instructions about Matter setup in Alexa, please refer to Alexa Smart home FAQs

How to set up the Google Home connected Matter device with another Smart Home system

a. Launch your Google Home app and go to the device settings page.

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b. Tap Linked Matter apps & services and then tap Link apps & services.

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c. Create a new paring code:

Use Pairing Code:

(1) Choose Using pairing code.

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(2) Copy the pairing code.

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(3) Launch Another app and follow the setup instruction to enter the pairing code.

Notes:

Make sure that the pairing code page of Google Home remains open when you are setting up your Matter device in another app with the pairing code.

The pairing code will expire in 3 minutes.

Use QR Code:

(1) Choose Share with QR code.

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(2) Open the Apple Home app on another mobile device and scan this QR code.

Notes:

Make sure that the pairing code page of Google Home remains open when you are setting up your Matter device in another app with the pairing code.

The sharing QR code will expire in 3 minutes.

d. Follow the instructions in another app to enter the pairing code or scan the QR code and complete the setup.

For more instructions about Matter setup in Google Home, please refer to the link Manage Matter-enabled devices in the Google Home app

How to set up the Apple Home connected Matter device with another Smart Home system

a. Launch your Home app and go to the Device Settings page.

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b.Tap Turn On Pairing Mode and then Copy Code.

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c. Launch the Another app and follow the setup instructions to enter the setup code and complete the setup. Now you can turn on/off your device from both Apple and another app.

Notes:

If you Tap ‘Dismiss’, you need to wait for 5 minutes to create a new code. Please copy the code or take a screenshot to keep the code. Alternatively, you can restart your device to generate a new code immediately.

The pairing code will expire in 5 minutes.

For more instructions about Matter setup in Apple Home, please refer to the link Apple Home Matter support.

How to set up the SmartThings connected Matter device with another Smart Home system

For Android SmartThings

a. Launch your SmartThings app, Tap your Matter device, and Tap the settings icon on the top right corner.

b. Tap Share with other services.

c. Share with other services.

(1) Tap Share, your Matter device can be shared to the available Matter service (Here take Google as an example, SmartThings APP has linked Google in advance.).

(2) Tap QR code to generate QR code and Numeric code. (The following process is for after tapping QR code.)

d. Launch another app and follow the setup instruction to enter the pairing code or scan the QR code to complete the setup.

Notes:

Make sure that the pairing code page of SmartThings remains open when you scan or enter the sharing code.

The pairing code will expire in 15 minutes.

For iOS SmartThings

a. Launch your SmartThings app, Tap your Matter device, and Tap the settings icon on the top right corner. Then tap Share with other services.

b. Tap Share device to generate QR code and Numeric code.

c. Launch another app and follow the setup instructions to enter the setup code or scan the QR code and complete the setup.

Notes:

Make sure that the pairing code page of SmartThings remains open when you scan or enter the sharing code.

The pairing code will expire in 15 minutes.

For more instructions about Matter setup in SmartThings, please refer to the link SmartThings x Matter Integration

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