FAQs

What can I do if I can’t find my Tapo camera on Tapo app?

1. Check the System light of your camera and make sure that it is solid green. Have a check on the DHCP client list of your router that whether you can see the camera. If you cannot see it, please directly go to step 3.

 

2. Connect your smart phone to the same Wi-Fi network as your camera does and check whether you can see it on Tapo app. If you can see it, that means the camera fails to connect to the cloud for unknown reasons and you cannot access it remotely.

In this case, we recommend to turn off the firewall of your router and then reset & re-configure the camera. If you still cannot see it, make sure that you have logged in with the correct account which you used to configure the camera. And then please go to step 3.

 

3. Please flip the monitor of the camera and find the Reset button. Then press and hold the Reset button for seconds till the camera says “reset successful”.

 4. Check the DHCP Server of your router and make sure that it is enabled. And then re-configure your camera.

 

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