FAQs

Common questions about Schedule and Away mode of Tapo smart device

Q1: Can I configure the Away mode across days?

A: Yes. You can set the end time earlier than the start time, then the Away mode will take effect across days.

 

Q2Will schedule and away mode still work when the Tapo device does not have internet access?

A: The schedule and away mode settings are saved on the device itself, so it will take effect when there is no internet.

 

Q3: What can I do if the schedule or away mode does not take effect at the correct time?

A: 1) Update the firmware of the Tapo device.

2) Reset the Tapo device as per UG/QIG, then configure it again.

 

Q4: What can I do if the schedule or away mode doesn’t work?

A: 1) Confirm that you are using the latest Tapo app and the Tapo device has the latest firmware, update the firmware of the Tapo device if needed.

2) Reset the Tapo device as per UG/QIG, then configure it again.

3) Use another phone to set up the schedule and away mode for a try.

 

Q5: What can I do if the schedule and away mode sometimes disappear?

A: Confirm that you are using the latest Tapo app and the Tapo device has the latest firmware, update the firmware of the Tapo device if needed.

 

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